Toshiba Strata CTX manual To make a consultation transfer from the BLF/DSS tab

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Call Processing

Making a Call

➤To make a consultation transfer from the BLF/DSS tab

1.With a connected call, click on the destination party. Your console shows “Announce” and you can announce the call.

2.Press 7UDQVIHU ((QWHU) on the keyboard to send the call to the destination party.

➤To perform a blind transfer from the BLF/DSS tab

➤ With a connected call, double-click on the destination party. The call immediately leaves the console and calls the destination.

Note You can customize the order of the names from the User Directory. See Chapter 3 – User Directory for more details.

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information ConventionsSee Figure Related Documents/MediaIntroduction Grand Tour Grand Tour Numeric Keypad Attendant KeysLDO Special Function Keys+HOS Function and Volume KeysCall Monitor View Views and ControlsToolbars Menu BarStatus Bar Info BarCall Processing LoginAnswering a Call Incoming Call $QVZHUTo answer a specific call Releasing a CallTo make notes about a call Making a Call To dial using the KeyboardTo dial a number from an on-screen dial pad To redial the last numberTo dial a Speed Dial Number Call CompletionStatus icons indicate these calling conditions BLF/DSS DialingTo perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tabDirectory Dialing To Hold a call HoldTo retrieve a held call Blind Transfer Call TransferTo make a Supervised Transfer call Joining and Splitting a Call Conference CallsTo transfer a call to Voice Mail To split a three-way conference callMessage Waiting Switching Between Source and Destination PartiesTo release the last party from a conferencing call To set a message waiting light on a telephoneTo reply to a message waiting call To cancel a message waiting light on a telephoneTo Page the Primary Page Zone PagingTo Page an Alternate Page Zone To make an EmergencyTo Pick Up a call at the Primary Location Call PickupTo Pick Up a call at an Alternate location To call the Primary Door Phone Call Door PhonesTo call the Alternate Door Phone To Unlock the Primary Door Door UnlockTo Unlock an Alternate Door To Park a call Call ParkTo retrieve a parked call Status To change Date and Time To fix a Broken Database LinkTo Save a Message for a User Messages TabTo Delete a Message for a User To Retrieve Messages for a userTo Print one or all messages Contacts Tab To dial using Contact informationCall Processing Following fields appear in the User Directory list User DirectoryUser Directory To add a new user to the directory User Directory DialogTo change a directory entry Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status TabTo set the PC Date and Time To create Call Forward menu itemsTo store numbers onto keys F2~F10 Feature Keys TabControl Panel Administration5 Admin Tab Administration ViewAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call ListAppendix Call List Index Index ~ P ~ T Index Index

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