Toshiba Strata CTX manual Call Transfer, Blind Transfer, To make a Supervised Transfer call

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Call Processing

Call Transfer

Call Transfer

Blind Transfer

Blind transfer is when you perform an immediate transfer without announcing the call to the destination party.

➤While on an active call, dial the destination party on the numeric keypad. Press 7UDQVIHU%OLQG(+) on the keyboard

...or click on the %OLQG7UDQVIHU icon

...or select Call > Transfer > Blind transfer. Enter destination party from the number keypad. The Directory Dial window appears (shown right), and the matching entry is shown in the top window.

If an exact match is not found, scroll and select a name/number, click OK.

6220

➤To make a Supervised Transfer call

1.While on an active call, dial the destination party on the numeric keypad, press 7UDQVIHU6XSY(Enter) on the keyboard.

2.Announce the call (optional). The first party is put on ConsultHold, while you announce to the second party (shown below).

3.Press 7UDQVIHU6XSY(Enter).

➤To set up the Supervised Transfer call, select Call > Setup Conference. Enter the destination party, announce the call, then click OK.

When selecting the destination party from the BLF/DSS, Directory or Contact tabs, the CTX Attendant Console automatically transfers the call if the default transfer flag in Admin View is enabled. CTX Attendant Console performs consultation transfer if the default transfer flag is disabled.

18	Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media See FigureIntroduction Grand Tour Grand Tour Attendant Keys Numeric KeypadSpecial Function Keys LDOFunction and Volume Keys +HOSViews and Controls Call Monitor ViewMenu Bar ToolbarsInfo Bar Status BarLogin Call Processing$QVZHU Answering a Call Incoming CallTo answer a specific call Releasing a CallTo make notes about a call To dial using the Keyboard Making a CallTo dial a number from an on-screen dial pad To redial the last numberCall Completion To dial a Speed Dial NumberBLF/DSS Dialing Status icons indicate these calling conditions To make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tabDirectory Dialing To Hold a call HoldTo retrieve a held call Blind Transfer Call TransferTo make a Supervised Transfer call Conference Calls Joining and Splitting a CallTo transfer a call to Voice Mail To split a three-way conference callSwitching Between Source and Destination Parties Message WaitingTo release the last party from a conferencing call To set a message waiting light on a telephoneTo cancel a message waiting light on a telephone To reply to a message waiting callPaging To Page the Primary Page ZoneTo Page an Alternate Page Zone To make an EmergencyTo Pick Up a call at the Primary Location Call PickupTo Pick Up a call at an Alternate location To call the Primary Door Phone Call Door PhonesTo call the Alternate Door Phone To Unlock the Primary Door Door UnlockTo Unlock an Alternate Door To Park a call Call ParkTo retrieve a parked call Status To fix a Broken Database Link To change Date and TimeMessages Tab To Save a Message for a UserTo Delete a Message for a User To Retrieve Messages for a userTo Print one or all messages To dial using Contact information Contacts TabCall Processing User Directory Following fields appear in the User Directory listUser Directory To add a new user to the directory User Directory DialogTo change a directory entry Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/ActiveTo create Call Forward menu items To set the PC Date and TimeFeature Keys Tab To store numbers onto keys F2~F10Control Panel Administration5 Administration View Admin TabAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute DescriptionAppendix Call List Index Index ~ P ~ T Index Index

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