Toshiba Strata CTX manual Message Waiting, Switching Between Source and Destination Parties

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Call Processing

Message Waiting

To release the last party from a conferencing call

Select Call > Release Last Party.

Switching Between Source and Destination Parties

Note You can switch between Source and Destination parties when two calls are conferenced together with the Attendant.

To switch to the source party, press 6RXUFH (Delete)

...or select Call > Source.

To switch to the destination party or select a destination party, select Call > Destination

...or click on the 'HVWLQDWLRQ icon.

Message Waiting

If you call a busy telephone, you can set a Message Waiting light so that they will return your call.

To set a message waiting light on a telephone

1.Click the 0HVVDJH￿:DLWLQJ icon.

2.Type or select a directory number.

3.Click OK. The Msg light turns on at that station. When the user presses the Msg button, the console is called

...or

1.Press￿1H[W￿7DE on the keyboard until you access the Messages tab.

2.Click the 6HQG￿0VJ button. When that phone is available, it will ring back to the console.

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Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media See FigureIntroduction Grand Tour Grand Tour Attendant Keys Numeric KeypadSpecial Function Keys LDOFunction and Volume Keys +HOSViews and Controls Call Monitor ViewMenu Bar ToolbarsInfo Bar Status BarLogin Call Processing$QVZHU Answering a Call Incoming CallReleasing a Call To answer a specific callTo make notes about a call To dial a number from an on-screen dial pad To dial using the KeyboardMaking a Call To redial the last numberCall Completion To dial a Speed Dial NumberBLF/DSS Dialing Status icons indicate these calling conditionsTo make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tabDirectory Dialing Hold To Hold a call To retrieve a held call Call Transfer Blind TransferTo make a Supervised Transfer call To transfer a call to Voice Mail Conference CallsJoining and Splitting a Call To split a three-way conference callTo release the last party from a conferencing call Switching Between Source and Destination PartiesMessage Waiting To set a message waiting light on a telephoneTo cancel a message waiting light on a telephone To reply to a message waiting callTo Page an Alternate Page Zone PagingTo Page the Primary Page Zone To make an EmergencyCall Pickup To Pick Up a call at the Primary LocationTo Pick Up a call at an Alternate location Call Door Phones To call the Primary Door PhoneTo call the Alternate Door Phone Door Unlock To Unlock the Primary DoorTo Unlock an Alternate Door Call Park To Park a callTo retrieve a parked call Status To fix a Broken Database Link To change Date and TimeMessages Tab To Save a Message for a UserTo Retrieve Messages for a user To Delete a Message for a UserTo Print one or all messages To dial using Contact information Contacts TabCall Processing User Directory Following fields appear in the User Directory listUser Directory User Directory Dialog To add a new user to the directoryTo change a directory entry Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/ActiveTo create Call Forward menu items To set the PC Date and TimeFeature Keys Tab To store numbers onto keys F2~F10Control Panel Administration5 Administration View Admin TabAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute DescriptionAppendix Call List Index Index ~ P ~ T Index Index
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