Toshiba Strata CTX manual Releasing a Call, To answer a specific call, To make notes about a call

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Call Processing

Releasing a Call

➤To answer a specific call

➤Highlight the call using the Up/Down arrows on your keyboard, then press

$QVZHU

...or double click on the call to answer.

➤To make notes about a call

➤Click the Prompt/Notes tab, then click in the text area with your cursor and type notes (shown below). The notes disappear when you disconnect the call.

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Releasing a Call

➤While on an active call, press 5HOHDVH(Enter) on the keyboard

...or click the 5HOHDVH icon

...or select Call > Release.

Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information ConventionsSee Figure Related Documents/MediaIntroduction Grand Tour Grand Tour Numeric Keypad Attendant KeysLDO Special Function Keys+HOS Function and Volume KeysCall Monitor View Views and ControlsToolbars Menu Bar Status Bar Info BarCall Processing LoginAnswering a Call Incoming Call $QVZHUReleasing a Call To answer a specific callTo make notes about a call Making a Call To dial using the KeyboardTo dial a number from an on-screen dial pad To redial the last numberTo dial a Speed Dial Number Call CompletionStatus icons indicate these calling conditions BLF/DSS DialingTo perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tabDirectory Dialing Hold To Hold a callTo retrieve a held call Call Transfer Blind TransferTo make a Supervised Transfer call Joining and Splitting a Call Conference CallsTo transfer a call to Voice Mail To split a three-way conference callMessage Waiting Switching Between Source and Destination PartiesTo release the last party from a conferencing call To set a message waiting light on a telephoneTo reply to a message waiting call To cancel a message waiting light on a telephoneTo Page the Primary Page Zone PagingTo Page an Alternate Page Zone To make an EmergencyCall Pickup To Pick Up a call at the Primary LocationTo Pick Up a call at an Alternate location Call Door Phones To call the Primary Door PhoneTo call the Alternate Door Phone Door Unlock To Unlock the Primary DoorTo Unlock an Alternate Door Call Park To Park a callTo retrieve a parked call Status To change Date and Time To fix a Broken Database LinkTo Save a Message for a User Messages TabTo Retrieve Messages for a user To Delete a Message for a UserTo Print one or all messages Contacts Tab To dial using Contact informationCall Processing Following fields appear in the User Directory list User DirectoryUser Directory User Directory Dialog To add a new user to the directoryTo change a directory entry Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status TabTo set the PC Date and Time To create Call Forward menu itemsTo store numbers onto keys F2~F10 Feature Keys TabControl Panel Administration5 Admin Tab Administration ViewAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call ListAppendix Call List Index Index ~ P ~ T Index Index

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