Toshiba Strata CTX manual Call Park, To Park a call, To retrieve a parked call

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Call Processing

Call Park

Call Park

Note You can assign one of the function keys ()￿~)￿￿ on your keyboard) as the 3DUN or 3DUN￿￿￿3DJH key. See “Feature Keys Tab” on page 41.

➤To Park a call

1.Select a call.

2.Click the 3DUN icon. The call is Auto-parked by the system.

...or to select other park options, click the down arrow next to the icon:

•Auto Park enables the system to select a location to park the call.

•Station Park lets you choose a specific orbit.

•Auto Park Page auto-parks the call and enables you to make a page announcement.

•Station Park Page enables you to select the call park orbit or station and enables you to make a page announcement.

•Retrieve enables you to retrieve the last (or highlighted) parked call.

...or select Call > Park, then select a Park option.

➤To retrieve a parked call

1.Right click in the call list view area, then select Park Retrieve

...or select Call > Park Retrieve.

2.In the Call Retrieve dialog box, type or select an orbit or extension number, then click 5HWULHYH.

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Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media See FigureIntroduction Grand Tour Grand Tour Attendant Keys Numeric KeypadSpecial Function Keys LDOFunction and Volume Keys +HOSViews and Controls Call Monitor ViewMenu Bar ToolbarsInfo Bar Status BarLogin Call Processing$QVZHU Answering a Call Incoming CallReleasing a Call To answer a specific callTo make notes about a call To dial using the Keyboard Making a CallTo dial a number from an on-screen dial pad To redial the last numberCall Completion To dial a Speed Dial NumberBLF/DSS Dialing Status icons indicate these calling conditionsTo make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tabDirectory Dialing Hold To Hold a callTo retrieve a held call Call Transfer Blind TransferTo make a Supervised Transfer call Conference Calls Joining and Splitting a CallTo transfer a call to Voice Mail To split a three-way conference callSwitching Between Source and Destination Parties Message WaitingTo release the last party from a conferencing call To set a message waiting light on a telephoneTo cancel a message waiting light on a telephone To reply to a message waiting callPaging To Page the Primary Page ZoneTo Page an Alternate Page Zone To make an Emergency Call Pickup To Pick Up a call at the Primary Location To Pick Up a call at an Alternate location Call Door Phones To call the Primary Door PhoneTo call the Alternate Door Phone Door Unlock To Unlock the Primary DoorTo Unlock an Alternate Door Call Park To Park a callTo retrieve a parked call Status To fix a Broken Database Link To change Date and TimeMessages Tab To Save a Message for a UserTo Retrieve Messages for a user To Delete a Message for a UserTo Print one or all messages To dial using Contact information Contacts TabCall Processing User Directory Following fields appear in the User Directory listUser Directory User Directory Dialog To add a new user to the directoryTo change a directory entry Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/ActiveTo create Call Forward menu items To set the PC Date and TimeFeature Keys Tab To store numbers onto keys F2~F10Control Panel Administration5 Administration View Admin TabAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute DescriptionAppendix Call List Index Index ~ P ~ T Index Index
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