Toshiba Strata CTX manual To Hold a call, To retrieve a held call

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Call Processing

Hold

Hold

➤To Hold a call

➤To put the current call on hold, press +ROG5HWULHYH

...or click on the +ROG icon. You can also select an active call in the call list, then select Call > Hold.

➤To retrieve a held call

➤Highlight call to be retrieved, press +ROG5HWULHYH

...or highlight the call to be retrieved, then double-click on the call in the call list

...or highlight the call to be retrieved, select Call > Hold/Retrieve/Return.

...or click the +ROG icon again.

Strata CTX Attendant Console 09/02

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Contents CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information ConventionsSee Figure Related Documents/MediaIntroduction Grand Tour Grand Tour Numeric Keypad Attendant KeysLDO Special Function Keys+HOS Function and Volume KeysCall Monitor View Views and ControlsToolbars Menu BarStatus Bar Info BarCall Processing LoginAnswering a Call Incoming Call $QVZHUReleasing a Call To answer a specific callTo make notes about a call To redial the last number To dial using the KeyboardMaking a Call To dial a number from an on-screen dial padTo dial a Speed Dial Number Call Completion Status icons indicate these calling conditions BLF/DSS DialingTo perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tabDirectory Dialing Hold To Hold a callTo retrieve a held call Call Transfer Blind TransferTo make a Supervised Transfer call To split a three-way conference call Conference CallsJoining and Splitting a Call To transfer a call to Voice MailTo set a message waiting light on a telephone Switching Between Source and Destination PartiesMessage Waiting To release the last party from a conferencing callTo reply to a message waiting call To cancel a message waiting light on a telephoneTo make an Emergency PagingTo Page the Primary Page Zone To Page an Alternate Page ZoneCall Pickup To Pick Up a call at the Primary LocationTo Pick Up a call at an Alternate location Call Door Phones To call the Primary Door PhoneTo call the Alternate Door Phone Door Unlock To Unlock the Primary DoorTo Unlock an Alternate Door Call Park To Park a callTo retrieve a parked call Status To change Date and Time To fix a Broken Database LinkTo Save a Message for a User Messages TabTo Retrieve Messages for a user To Delete a Message for a UserTo Print one or all messages Contacts Tab To dial using Contact informationCall Processing Following fields appear in the User Directory list User DirectoryUser Directory User Directory Dialog To add a new user to the directoryTo change a directory entry Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status TabTo set the PC Date and Time To create Call Forward menu itemsTo store numbers onto keys F2~F10 Feature Keys TabControl Panel Administration5 Admin Tab Administration ViewAdmin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call ListAppendix Call List Index Index ~ P ~ T Index Index

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