Toshiba Strata CTX manual Status Tab, To change console status to Position Busy/Active

Control Panel

Control Panel View

Status Tab

The status tab enables you to view and edit details of the status bar items. The fields displayed on the screen are explained in the table below.

Position Busy/Active

When there are multiple Attendant consoles to handle calls, you can place a console in Position Busy status. Held and transfer recalls continue to ring the console that processed them. When the last console in the Attendant group is placed in Position Busy mode, the entire group is considered unattended. All calls will be directed to Night Transfer location when the entire group is unattended.

The console is placed in a Position Busy Pending state if you are connected to a call, making an outgoing call, holding, or if you are in ring transfer mode. During this state, the console cannot receive any new calls. When you have completed call handling, the console enters Position Busy mode.

➤To change console status to Position Busy/Active

1.Click the &RQWURO￿3DQHO icon.

2.Select the Status tab, then use the drop-down list to select Position Busy or Position Active.

Overflow On/Off

1.Click the &RQWURO￿3DQHO icon.

2.From the Status tab, use the pull down the list to select the Overflow On/ Overflow Off.

Night Transfer

You can set the console to transfer after-hours calls to a different station. After Hours call routing can be set for three different modes: Day, Day2, and Night mode based upon settings in the Strata CTX system.

1.Click the &RQWURO￿3DQHO icon.

2.From the Status tab, use the pull down the list to select Day, Day2, or Night mode.

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