3M #3968, #3960 manual Troubleshooting, Restoring the Supervisor Operator ID / Password, General

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3M™ Rapid Detection Reader

Troubleshooting

Troubleshooting

The following information is to be used to diagnose and resolve general errors and error messages displayed by the CM. If additional assistance is needed, please contact 3M Health Care Helpline.

3M Health Care Helpline - 1-800-228-3957

Outside the U.S.A. and Canada, contact your local 3M subsidiary.

Restoring the Supervisor Operator ID / Password

By default, only a Supervisor with a correct ID and password can access the Settings menu. The default login is Operator ID: SUPERVISOR, password: PASSWORD. Both entries are case-sensitive. If the login has been changed, the password is lost, and login fails, the user can override and access the Settings menu.

	1. From the Operator ID Entry screen (Figure 6), type OVERRIDE	Figure 51. Password Override
	in Operator ID field. Touch Next.	Figure 51. Password Override
	in Operator ID field. Touch Next.

2.The Password Override screen (Figure 51) will open, prompting the user to contact Technical Support with the displayed permit number.

3.Technical Support will provide the user with an Override Code that must be entered into the Override Code field.

4.Touch Accept. The CM verifies the Code and restores the factory default. Operator ID: SUPERVISOR, Password:

PASSWORD.

5.Touch OK.

6.The screen returns to the Settings menu (Figure 20), touch Edit Operators to go to the Operators screen (Figure 34).

Touch Default user with Operator ID: SUPERVISOR from the Operator list, touch Modify to change the Operator ID, Display Name, Password and Expiration Date.

General

	Symptom			Action
	Symptom			Action
	The CM touch screen is hard			Contact Technical Support to report the problem.
	to read (very dim), or colors
	are not visible.

	CM does not turn on or light			Check if cable connections are loose. Check system power;
	up.			ensure power supply is connected. If problem persists, contact
				Technical Support to report the problem.

	TM is not recognized by CM.			Check if connections are loose. Switch the CM off and switch back
				on. If problem persists, contact Technical Support to report the
				problem.

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Contents Operator Manual Made in Canada for Table of Contents Maintenance Iii Consult Accompanying Documents Consult Operator Manual Read all contents of this manual prior to useTo reduce the risk associated with incorrect results Summary of Warnings and PrecautionsTo reduce the risk of instrument or accessory damage To reduce the risk associated with hazardous voltageOverview IntroductionIntended Use Optional Accessories Available from 3M Unpacking and Setup3M Rapid Detection Reader Components § 3M Rapid Detection Control Module CM 3M Rapid Detection Reader SetupTo set-up 3M Rapid Detection Reader Barcode Scanner3M Rapid Detection Reader 3M Rapid Detection Test Module CM Port 3M Rapid Detection Control Module3M Rapid Detection Reader Modules Reader Configuration Utility RCU supplied with the CM. ForTurning on the 3M Rapid Detection Reader Port Identification Nomenclature Display IconsPerforming an Assay Using Lot CardsStarting an Assay Operator Entry Accept Running Quality ControlAssay Status Warnings LQC IconsTo run IQC manually Running IQCTo run IQC automatically Viewing Saved Results Working with Results and LogsViewing Saved Logs Searching Logs Searching ResultsResults Transfer Manually Transferring / Printing Results or LogsLQC Managing SettingsAssay Settings View TabsTimer Printer LoginPrivilege Requirements Login RequirementsNetwork Settings FileAbout Settings View About TabSettings Edit Tabs Edit SettingsTimers Misc Manual / Auto Transfer ModeDate/Time LanguageManaging Operators Restoring DefaultsSound To Add an Operator Adding/Modifying an OperatorSearching for an Individual Operator Touch Search or CancelTo Modify an Operator Getting Started Editing Settings Using the Reader Configuration Utility RCUInstallation LoginSetting Up Web Services Access Emergency Password Reset MechanismChoosing a Configuration File Access Method Setting Up a USB Flash DriveTo open all files for a group Accessing Configuration FilesTo open an Individual Configuration File Setting Up Communications Between RCU and ReadersFiles Touch Export to USB Flash Drive Identifying Readers through the RCUNon-networked Environment Networked EnvironmentExporting Files Importing FilesDelete Results Prior to Date Deleting ResultsExterior Cleaning MaintenancePossible device damage Disposal of Equipment Upgrading Device SoftwareRestoring the Supervisor Operator ID / Password TroubleshootingGeneral Fail Power On Self Test Message / IQC MessagesTest Run Messages No Available Ports. IQC Failed To StartInsertion Error Remove & Reinsert Followed by Timed Out ErrorLot Card Messages Settings Messages LQC Related Messages Printer Errors USB Device Errors Communications ErrorsUnrecognized USB Drive Attached, Remove Device Specifications Operating/Storage Operating temperatureStorage temperature Operating Humidity3M Rapid Detection Reader IndexRestoring Supervisor Operator ID Password Languages Upgrading Software See RCU USB