3M #3968, #3960 manual Printer Errors

3M™ Rapid Detection ReaderTroubleshooting

Warnings and Confirmation Requests

Message	Cause	Action
! All Databases Will Be	Request was made to upgrade	Cancel if not intended.
Erased	software or reset system to
Back up files at Settings:	default settings.	Before performing this operation
Export Configuration
		all databases should be backed
System will restart following
		up using Export Configuration
this procedure
! All Results Will Be Deleted	Request was made to delete all
	results.
ERROR - Missing Firmware	The file required to complete the	Contact Technical Support
Version File	upgrade is missing.
ERROR - Upgrade Failed	Upgrade failed.	Restart 3M Rapid Detection
Restart to Try again		Reader and re-try upgrade. If
		problem persists contact
		Technical Support.
Printer Errors
Message / Symptom	Cause	Action
Printer Error	3M Rapid Detection Reader is	Reconnect printer, switch on
	not able to communicate with	and try again.
	printer. Printer may be offline.	If printer is not being used turn
		off Auto Print via RCU. Refer to
		RCU help manual for details.
Poor print quality	Poor print quality maybe due to	Refer to Printer Manual.
	use of wrong print labels or print	Consumables required for
	ribbon.	printer: Labels: 2.25” W x 3” L
		Z-Select 4000T labels from
		Zebra® Technologies· Ribbon:
		57mm x 74m Wax/Resin Ribbon
		from Zebra® Technologies
Failure to print	Poor cable connection or	Check if cable connections are
	jammed printer.	loose. Check if printer is
		jammed; refer to Printer Manual
		for instructions. If problem
		persists contact Technical
		Support to report the problem.

44