3M #3960, #3968 manual Communications Errors, USB Device Errors

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3M™ Rapid Detection ReaderTroubleshooting

Printer Errors

Message / Symptom

Cause

Action

 

 

 

Printer light does not turn on

Printer is not receiving power.

Refer to Printer Manual. Check system power; ensure power supply is connected. Ensure that switch on bottom right side of the printer is turned to the ON position. If problem persists contact Technical Support to report the problem.

Communications Errors

 

Message

 

Cause

 

 

 

 

 

Transfer Error

 

Network communications error,

 

 

 

or error writing to USB flash

 

 

 

Drive.

 

 

 

 

 

Transfer Failed

 

 

 

 

 

 

Action

Check all connections and try again.

Ensure that the USB is pre- configured with the four required directories: patient, lqc, iqc and log.

If problem continues, contact Supervisor or Technical Support.

USB Device Errors

Message

Cause

Action

Multiple Printers Attached,

Two USB printers are

Remove additional printer.

Remove Device

connected. Only one printer is

 

 

permitted.

 

 

 

 

Multiple USB Drives attached,

More than one USB device of

Remove the additional USB

Remove Device

the same type is connected.

device. Leave one connected.

 

 

 

Unrecognized Scanner or

Device attached not supported

Remove device. NOTE:

Keyboard, Remove Device

by 3M Rapid Detection Reader.

Barcode Scanner must be

 

 

configured for HID keyboard

 

 

emulation. (Refer to Scanner

 

 

Quick Start Guide.)

 

 

If problem persists, contact

 

 

Technical Support.

 

 

 

USB Not Visible. Reinsert &

The USB device is not detected

Re-connect the USB device and

Try Again

by the 3M Rapid Detection

try again.

 

Reader.

 

 

 

 

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Contents Operator Manual Made in Canada for Table of Contents Maintenance Iii Read all contents of this manual prior to use Consult Accompanying Documents Consult Operator ManualTo reduce the risk associated with hazardous voltage Summary of Warnings and PrecautionsTo reduce the risk of instrument or accessory damage To reduce the risk associated with incorrect resultsIntended Use IntroductionOverview 3M Rapid Detection Reader Components Unpacking and SetupOptional Accessories Available from 3M Barcode Scanner 3M Rapid Detection Reader SetupTo set-up 3M Rapid Detection Reader § 3M Rapid Detection Control Module CM3M Rapid Detection Reader 3M Rapid Detection Control Module 3M Rapid Detection Test Module CM PortTurning on the 3M Rapid Detection Reader Reader Configuration Utility RCU supplied with the CM. For3M Rapid Detection Reader Modules Display Icons Port Identification NomenclatureStarting an Assay Using Lot CardsPerforming an Assay Operator Entry Running Quality Control AcceptLQC Icons Assay Status WarningsTo run IQC automatically Running IQCTo run IQC manually Viewing Saved Logs Working with Results and LogsViewing Saved Results Searching Results Searching LogsManually Transferring / Printing Results or Logs Results TransferManaging Settings LQCSettings View Tabs AssayTimer Login PrinterFile Login RequirementsNetwork Settings Privilege RequirementsSettings View About Tab AboutTimers Edit SettingsSettings Edit Tabs Language Manual / Auto Transfer ModeDate/Time MiscSound Restoring DefaultsManaging Operators Adding/Modifying an Operator To Add an OperatorTo Modify an Operator Touch Search or CancelSearching for an Individual Operator Login Editing Settings Using the Reader Configuration Utility RCUInstallation Getting StartedSetting Up a USB Flash Drive Emergency Password Reset MechanismChoosing a Configuration File Access Method Setting Up Web Services AccessAccessing Configuration Files To open all files for a groupFiles Setting Up Communications Between RCU and ReadersTo open an Individual Configuration File Networked Environment Identifying Readers through the RCUNon-networked Environment Touch Export to USB Flash DriveImporting Files Exporting FilesDeleting Results Delete Results Prior to DatePossible device damage MaintenanceExterior Cleaning Upgrading Device Software Disposal of EquipmentGeneral TroubleshootingRestoring the Supervisor Operator ID / Password No Available Ports. IQC Failed To Start Power On Self Test Message / IQC MessagesTest Run Messages FailError Insertion Error Remove & Reinsert Followed by Timed OutLot Card Messages Settings Messages LQC Related Messages Printer Errors Communications Errors USB Device ErrorsUnrecognized USB Drive Attached, Remove Device Specifications Operating Humidity Operating temperatureStorage temperature Operating/StorageIndex 3M Rapid Detection ReaderRestoring Supervisor Operator ID Password Languages Upgrading Software See RCU USB