3M™ Rapid Detection ReaderTroubleshooting
Printer Errors
Message / Symptom | Cause | Action |
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Printer light does not turn on
Printer is not receiving power.
Refer to Printer Manual. Check system power; ensure power supply is connected. Ensure that switch on bottom right side of the printer is turned to the ON position. If problem persists contact Technical Support to report the problem.
Communications Errors
| Message |
| Cause |
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| Transfer Error |
| Network communications error, |
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| or error writing to USB flash |
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| Drive. |
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| Transfer Failed |
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Action
Check all connections and try again.
Ensure that the USB is pre- configured with the four required directories: patient, lqc, iqc and log.
If problem continues, contact Supervisor or Technical Support.
USB Device Errors
Message | Cause | Action |
Multiple Printers Attached, | Two USB printers are | Remove additional printer. |
Remove Device | connected. Only one printer is |
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| permitted. |
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Multiple USB Drives attached, | More than one USB device of | Remove the additional USB |
Remove Device | the same type is connected. | device. Leave one connected. |
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Unrecognized Scanner or | Device attached not supported | Remove device. NOTE: |
Keyboard, Remove Device | by 3M Rapid Detection Reader. | Barcode Scanner must be |
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| configured for HID keyboard |
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| emulation. (Refer to Scanner |
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| Quick Start Guide.) |
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| If problem persists, contact |
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| Technical Support. |
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USB Not Visible. Reinsert & | The USB device is not detected | |
Try Again | by the 3M Rapid Detection | try again. |
| Reader. |
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