3M #3968, #3960 manual Insertion Error Remove & Reinsert Followed by Timed Out

Page 45

3M™ Rapid Detection ReaderTroubleshooting

Test Run Messages – indicated by red port icon

	Port Display		Error Message		Cause (s)			Action
	Fail		Sample Error 2		Sample flow has not been			The Test Cartridge is
					detected.			ejected.
					Insufficient sample added to the			Remove and dispose of
					Test Cartridge.			appropriately.
					Clogged sample pad.			Repeat the assay with a
					Failure to use supplied assay tip.			fresh set of components.
					Failure to use supplied assay tip.			If problem persists
								If problem persists
					Insufficient mixing of sample.			contact Technical
					Interfering substances in the			Support to report the
					Interfering substances in the			problem.
					sample.			problem.
					sample.
					Analyte levels significantly higher
					than the upper reportable range.

	Fail		Temperature Error		TM not at proper temperature to			Contact Technical
					carry out specific assay			Support to report the
					requested.			problem.

	Error XX		Port Disabled		The identified port is disabled			Contact Technical
	e.g., Error 2B				due to failing IQC or a transport			Support to report the
	e.g., Error 2B				carriage failure. LED remains			problem.
					carriage failure. LED remains			problem.
					illuminated red.

Test Run Messages

Message / Symptom

Insertion Error Remove & Reinsert

Followed by:

Timed Out

Cause

The Test Cartridge was not inserted properly into the 3M Rapid Detection Reader or the operator did not wait until prompted.

User has not performed the action required within time period allowed.

Action

Cancel the assay or reinsert the Test Cartridge. Fully insert Test Cartridge until firm resistance is felt. Do not use excessive force. The TM will guide the Test Cartridge into the port.

NOTE: The Test Cartridge must be reinserted into the TM port within approximately 30 seconds or an error message will be displayed and the assay will be aborted.

Repeat assay using a fresh set of components.

40

Image 45

Contents Operator Manual Made in Canada for Table of Contents Maintenance Iii Consult Accompanying Documents Consult Operator Manual Read all contents of this manual prior to useTo reduce the risk of instrument or accessory damage Summary of Warnings and PrecautionsTo reduce the risk associated with hazardous voltage To reduce the risk associated with incorrect resultsIntroduction OverviewIntended Use Unpacking and Setup Optional Accessories Available from 3M3M Rapid Detection Reader Components To set-up 3M Rapid Detection Reader 3M Rapid Detection Reader SetupBarcode Scanner § 3M Rapid Detection Control Module CM3M Rapid Detection Reader 3M Rapid Detection Test Module CM Port 3M Rapid Detection Control ModuleReader Configuration Utility RCU supplied with the CM. For 3M Rapid Detection Reader ModulesTurning on the 3M Rapid Detection Reader Port Identification Nomenclature Display IconsUsing Lot Cards Performing an AssayStarting an Assay Operator Entry Accept Running Quality ControlAssay Status Warnings LQC IconsRunning IQC To run IQC manuallyTo run IQC automatically Working with Results and Logs Viewing Saved ResultsViewing Saved Logs Searching Logs Searching ResultsResults Transfer Manually Transferring / Printing Results or LogsLQC Managing SettingsAssay Settings View TabsTimer Printer LoginNetwork Settings Login RequirementsFile Privilege RequirementsAbout Settings View About TabEdit Settings Settings Edit TabsTimers Date/Time Manual / Auto Transfer ModeLanguage MiscRestoring Defaults Managing OperatorsSound To Add an Operator Adding/Modifying an OperatorTouch Search or Cancel Searching for an Individual OperatorTo Modify an Operator Installation Editing Settings Using the Reader Configuration Utility RCULogin Getting StartedChoosing a Configuration File Access Method Emergency Password Reset MechanismSetting Up a USB Flash Drive Setting Up Web Services AccessTo open all files for a group Accessing Configuration FilesSetting Up Communications Between RCU and Readers To open an Individual Configuration FileFiles Non-networked Environment Identifying Readers through the RCUNetworked Environment Touch Export to USB Flash DriveExporting Files Importing FilesDelete Results Prior to Date Deleting ResultsMaintenance Exterior CleaningPossible device damage Disposal of Equipment Upgrading Device SoftwareTroubleshooting Restoring the Supervisor Operator ID / PasswordGeneral Test Run Messages Power On Self Test Message / IQC MessagesNo Available Ports. IQC Failed To Start FailInsertion Error Remove & Reinsert Followed by Timed Out ErrorLot Card Messages Settings Messages LQC Related Messages Printer Errors USB Device Errors Communications ErrorsUnrecognized USB Drive Attached, Remove Device Specifications Storage temperature Operating temperatureOperating Humidity Operating/Storage3M Rapid Detection Reader IndexRestoring Supervisor Operator ID Password Languages Upgrading Software See RCU USB