3M #3960, #3968 manual Lot Card Messages

3M™ Rapid Detection ReaderTroubleshooting

Test Run Messages

Message / Symptom	Cause	Action
Barcode Error Aborting	The 3M Rapid Detection	Repeat assay using a fresh set of
Assay	Reader was unable to read the	components.
	barcode on the Test Cartridge.
No Ports Available, Assays	All ports are in use by other	Touch OK to return to the main
in Progress	assays.	menu and wait until an assay is
		complete before attempting to run
		another test.
No Ports Available, Remove	Cartridges occupying all ports	Remove Test Cartridge(s) for
Cartridge(s) Try Again		completed assay(s).
Lot Card Messages
Message / Symptom	Cause	Action
No response to insertion of a	Lot Card Assembly not	Contact Technical Support to
Lot Card.	functioning.	report the problem.
Lot Card Error, Reinsert	The 3M Rapid Detection	Touch OK, then reinsert the Lot
	Reader was unable to read the	Card.
	Lot Card correctly.	If the problem persists use a Lot
		Card from another box of Tests
	The Lot Card may have been	with the same Lot number.
	removed too quickly, or not	If another Lot Card is not available
	fully inserted into the Lot Card	or alternate lot card fails, contact
	slot.	Technical Support.
Lot # XXX Not Found, Insert	The 3M Rapid Detection	Insert the Lot Card for the
Lot Card or Cancel	Reader does not contain the	specified lot or cancel assay.
	data required to run Test	NOTE: The correct Lot Card must
	Cartridges with that Lot #
		be inserted within approximately
	The Lot Card for this Test Kit	30 seconds or the assay will be
	Lot may not have been	aborted.
	inserted before running the	Repeat assay using a fresh set of
	assay.
		components.
Lot Card Expired	The Lot Card inserted has	Check the date/time settings
	expired. Expiry falls on the last	within the 3M Rapid Detection
	day of the month.	Reader.
		Use components that have not
		expired.

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