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A problem with your generator ?
PROBLEMS | CAUSES | SOLUTIONS |
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The generator does not come | The appliance is not switched on. | Check that your appliance is correctly plug- |
on and the thermostat light is |
| ged in and press the illuminated on/off |
not illuminated. |
| switch. |
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Water runs out of the holes in | Water has condensed in the pipes because | Press on the steam control button away from |
the soleplate. | you are using steam for the first time or you | your ironing board until the iron produces |
| have not used it for some time. | steam. |
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| The soleplate is not hot enough. | Wait for the thermostat light to go out before |
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| activating the steam button. |
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Water streaks appear on the | Your ironing board is saturated with water | Check that your ironing board is suitable. |
linen. | because it is not suitable for use with a |
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| steam generator. |
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White streaks come through | Your boiler has a | Rinsing the boiler (see the “descaling your ge- |
the holes in the soleplate. | has not been rinsed out regularly. | nerator” section). |
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Brown streaks come through | You are using chemical descaling agents or | Never add this type of product in the water |
the holes in the soleplate and | additives in the water for ironing. | tank or in the boiler (see § “for what water |
stain the linen. |
| may be used”). Contact an Approved Service |
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| Centre. |
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The soleplate is dirty or brown | You are ironing at too high a temperature. | See our recommendations regarding tempe- |
and may stain the linen. |
| rature control setting. |
| Your linen is not rinsed sufficiently or you | Ensure linen is rinsed thoroughly to remove |
| have ironed a new garment before washing | any soap deposits or chemicals on new gar- |
| it. | ments which may be sucked up by the iron. |
| You are using starch. | Always spray starch on the reverse side of the |
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| fabric to be ironed. |
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There is no steam or there is | The water tank is empty (red light is | Fill the tank and press the "RESTART" button |
little steam. | flashing). | until the indicator goes out. |
| The soleplate temperature is set to the | The generator is working but steam is very |
| maximum. | hot and dry As a consequence, it is less visi- |
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| ble. |
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Steam escapes from the rinse | The | Tighten the |
plug. | tened correctly. |
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| The | Contact an Approved Service Centre to order |
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| a new rinse plug seal. |
| The generator is faulty. | Stop using the generator and contact an Ap- |
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| proved Service Centre. |
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The red “water tank empty” is | The water tank is empty. | Press the «RESTART» button on the control |
flashing. |
| panel until the indicator goes out. |
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Steam or water escapes under | The generator is faulty. | Stop using the generator and contact an Ap- |
the appliance. |
| proved Service Centre. |
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The “anti calc” indicator is | You have not pressed the “RESTART” button. | Press the "RESTART" button until the indicator |
flashing |
| goes out |
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If you have any problems or queries please call our Customer Relations team first for expert
help and advice: 0845 602 1454 - UK / (01) 677 4003 - Ireland
or consult our website - www.tefal.co.uk
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