Relations team | If you have any |
first for expert help | problem or queries, |
and advice. | please contact |
| our Customer |
5- IF THERE IS A PROBLEM
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| Problem | Possible causes | Solutions | ||||
• | Water drips from the holes in the soleplate. | • | The chosen temperature is too low and does not allow for | • | Choose a program from 2 to 8 and wait for the light to go out. | |||
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| the formation of steam. | • | Wait a few seconds between each use of the button. | ||
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| • | You are using the Shot of Steam button too often. | ||||
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| • You have stored the iron horizontally, without emptying it and without | • | See the section "Storing your iron". | |||
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| setting it to DRY. |
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• | Brown streaks come through the holes in the | • | You are using chemical descaling agents. | • | Do not add any descaling agents to the water in the water tank. | |||
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| soleplate and stain the linen. | • | You are using pure distilled/demineralised or softened water. | • See section “Types of water not to use”. | |||
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| • | Fabric fibres have accumulated in the holes of the soleplate and are | • | Carry out a | ||
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| burning. | • | Clean the soleplate with a | ||
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| Vacuum the holes of the soleplate from time to time. | ||
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| • | Your linen has not been rinsed sufficiently or you have ironed a new | • | Ensure linen is rinsed thoroughly to remove any soap deposits or | ||
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| garment before washing it. |
| chemicals on new garments which may be sucked up by the iron. | ||
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• | The soleplate is dirty or brown and can stain | • | Your are ironing with an inappropriate program (temperature too high). | • | Select the appropriate program. | |||
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| the linen. | • | You are using starch. | • Clean the soleplate as indicated above. | |||
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| Always spray starch onto the reverse side of the fabric to be ironed. | ||
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• | There is little or no steam. | • | The water tank is empty. | • | Fill it. | |||
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| • | The | • | Clean the | ||
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| • | Your iron has a | • | Clean the | ||
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| • | Your iron has been used dry for too long. | • | Carry out a | ||
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| • | Wait for the soleplate to reach the correct temperature | ||
• | The soleplate is scratched or damaged. | • | You have placed your iron flat on a metallic | • | Always set your iron on its heel. | |||
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• | Water is running out of the tank filler hole. | • | You have not closed the tank stopper properly. | • | Make sure that the stopper is properly closed and that the arrow | |||
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| points to the “closed padlock” symbol. | ||
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• | Steam or water come from the iron as you finish | • | The steam control is not set to the DRY position. | • | Check that the steam control is set to the DRY position. | |||
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| filling the tank. |
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• | The program selector has no effect. | • | The selection is already at one extreme of the range. | • | Operate the selctor in the opposite direction. | |||
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• | The spray does not spray | • | The tank is empty. | • | Fill the tank. |