Bose AM316835 manual Troubleshooting, Problem What to do, Small opening for the microphone

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Troubleshooting

If you experience any trouble using your headset, try the following troubleshooting instructions. If you still need help, see the contact information on the inside back cover for assistance in your area.

	Problem	What to do
	No audio/Intermittent	Make sure that the headset plug is securely connected to the headphone/headset jack (not
		the line out jack).
	Sound is coming from only one	Make sure you are using the correct mobile phone adapter and that it is securely connected.
	earpiece
	Incoming call ring tone not heard	Make sure your phone is set to pass the ring tone through to the headset. Check your phone
	through headset	settings and make adjustments as needed.
		Note: This feature may not be available on all phones.
	Excessive bass	Turn off any audio enhancement features on the audio source.
	Low volume/poor audio	Turn off any “sound checker” or other audio signal altering features on the audio source.
	Microphone is not picking-up sound	• Make sure you are using the correct mobile phone adapter and that it is securely
		connected.
		• Make sure the microphone is not being blocked or covered
		The microphone is located on the back of the Answer/End button (you may notice the
		small opening for the microphone).
	Phone not responding when Answer/	Make sure you are using the correct mobile phone adapter and that it is securely connected.
End button is pressed		Note: Some phones may require you to press and hold the Answer/End button for a few
		seconds to perform functions.
Phone unexpectedly ends call	Some phones will end a call if the headset is unplugged during a call.
		Make sure that the headset plug is securely connected to the headphone/headset jack.
Ear tips falling off	Make sure the ear tips are securely attached to the housing.
Lost ear tip		Contact service representatives (on back page) to order replacements.
Sound is muffled from earpiece		Make sure ear tips and headset nozzles are clear of any debris or wax build-up.