Southbend HDG-36-RE, HDG-60-M, HDG-72-RE, G-72-M, HDG-48-M Troubleshooting, Problem Look for

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TROUBLESHOOTING

TROUBLESHOOTING

HEAVY DUTY COUNTERLINE

TROUBLESHOOTING

Consult the following table for troubleshooting guidance.

 

 

Problem

Look for -

 

 

 

 

No burners or pilots will turn on

– Main gas supply to unit is “OFF”

 

 

 

 

Problem with a particular burner

– Valve for that burner in “OFF” position

 

 

Pilot out

 

 

– Burner not level in support brackets

 

 

– Clogged burner ports

 

 

– Clogged burner venturi

 

 

– Clogged burner orifice

 

 

– Wrong type of burner orifice

 

 

– Burner orifice out of alignment with burner

 

 

 

 

Griddle will not heat up

– Main gas supply to griddle is “OFF”

 

 

Pilot(s) not lit

 

 

Fault in thermostat(s)

 

 

– Clogged orifice or burner ports

 

 

 

 

Lava-rock charbroiler has “hot spots”

Stacked-up lava-rock briquettes (briquettes should be

 

 

 

spread out evenly)

 

 

 

 

Burners produce excessive carbon deposits

– Incorrect gas type

 

 

Incorrect orifice size

 

 

– Incorrect supply pressure

 

 

– Incorrect burner air mixer adjustment

 

 

– Burner orifice out of alignment with burner

 

 

 

 

Pilot produces excessive carbon deposits

– Pilot gas not adjusted properly

 

 

Incorrect pilot orifice

 

 

 

 

 

Pilot will not stay lit

Pilot not adjusted properly

 

 

Clogged or dirty orifice

 

 

Draft condition

 

 

– Improper ventilation system

 

 

Air in gas line

 

 

– Valve end of thermocouple corroded or loose

 

 

– Pilot shield needs to be moved closer to pilot

 

 

– Improper gas pressure

 

 

– Incorrect gas supply size (not enough volume)

 

 

– Fault in thermocouple

 

 

 

 

Burner makes a slight popping noise when turned off

– This is normal when using propane gas

 

 

 

 

Electronic ignition module will not generate a spark

– Dead battery in ignition module

 

 

– Fault in spark module

 

 

– Fault in switch

 

 

 

 

PAGE 32

OWNERS MANUAL 1182845 REV 8

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Contents Heavy Duty Counterline Safety Precautions Table of Contents Specifications GAS SupplyClearances VentilationDimensions of Griddle Models Model Width Number and Size of Burners Total BTUDimensions of Charbroiler Models Construction of Griddle ModelsConstruction of Open TOP Models Dimensions of Open TOP ModelsConstruction of Charbroiler Models Attach Countertop Legs, Mount on Counter, or Mount on Stand InstallationUnpack Installation on Countertop Legs Installation Installation on Insulated Base Installation on Floor Stand 24, 36, and 48 Models Owner ’S Manual 1182845 REV Installation on Floor Stand 60 and 72 Models Installation Attach Restraint for Appliances Mounted on Casters Connect Gas Supply Final Positioning, Clearance Check, and Ventilation Check Check Pilot and Burner OperationFinal Installation Steps for Griddle Models Final Installation Steps for Lava-Rock CharbroilersOperation Lighting After GAS has Been Shut OFFOperation of Thermostatic Griddle Models Operation of Manual Griddle Models Operation of Charbroiler Models Operation of OPEN-TOP Burner Models Cleaning DailyOwner ’S Manual 1182845 REV Adjustments Adjustment of Manifold GAS PressureAdjustment of Pilot Flame Griddle Models Adjustment of Pilot Flame Charbroiler and OPEN-TOP ModelsAdjustment of Burner Flame Conversion from ONE Type of GAS to AnotherAdjustment of Griddle Thermostats Troubleshooting Problem Look forIndex of Parts Diagrams PartsGriddle Chassis Parts See parts list on previous page. Model HDG-24 is shown Thermostatic Griddle Gas System Parts Parts Manual Griddle Gas System Parts See parts list on previous page. Model HDG-36-M is shown Charbroiler Parts Parts Open Top Parts Parts Floor Stand Parts for 24, 36, and 48 Width Units See parts list on previous page. Model HDG-36 is shown Floor Stand Parts for 60 Width Units 1312 Countertop Legs and Insulated-Base Parts Heavy Duty Counterline Heavy Duty Counterline Heavy Duty Counterline Heavy Duty Counterline