Troubleshooting | Saeco Coffee Makers RI9753/47 instruction

30TROUBLESHOOTING

Problems

Causes

Solutions

The machine does not turn on.

The machine is not connected to the power source.

Connect the machine to the power source.

	The plug has not been plugged into the	Insert the plug into the machine’s power
	back of the machine.	socket.
	Machine in stand-by.	Press the brew button to start the machine.
Coffee is not hot enough.	The cups are cold.	Warm the cups with hot water.
Hot water or steam is not dispensed.	The hole of the steam wand is clogged.	Clean the hole of the steam wand using a pin.
Coffee has little crema.	The coffee blend is unsuitable or coffee	Change coffee blend.
	is not freshly roasted.

The machine takes a long time to warm up or the amount of water dispensed from the wand is too little.

The machine’s water circuit is obstructed Descale the machine. by limescale build-up.

The brew group does not come out.

The brew group is out of place.

Turn the machine on. Close the service door. The brew group is automatically placed in the correct position.

Dregdrawer is inserted.	Remove the dregdrawer ﬁrst, then the brew
	group.

The machine grinds the coffee beans but no coffee comes out.

(see note)

Water tank is empty.	Fill the water tank and prime the water circuit
	again.
Brew group is dirty.	Clean the brew group.
The water circuit is not primed.	Prime the circuit again by dispensing water
	from the hot water wand.

Rare event that occurs when the machi-	Brew a few coffees as described in the
ne is automatically adjusting the dose.	manual.
The coffee volume knob is turned to	Turn the knob clockwise.
the left.

The coffee is too weak.	Rare event that occurs when the machi-
(see note)	ne is automatically adjusting the dose.

Brew a few coffees as described in the manual.

Coffee is brewed slowly.	Coffee is too ﬁne.	Adjust the grinder to a coarse grind (see
(see note)		page 16).
	Circuit is not primed.	Prime the circuit again by dispensing water
		from the steam wand.
	The brew group is dirty.	Clean the brew group.
Coffee leaks out of the dispensing head.	Dispensing head is clogged.	Clean the dispensing holes with a soft cloth.
Brewing does not start.	Coffee bean lid is not closed properly.	Correctly place the lid on the coffee bean
		hopper and press it ﬁrmly.

Note: If dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must be brewed in order to allow the machine to optimize the parameters.

Please contact Saeco or an authorized service center for any problems not covered in the above table or when the suggested solutions do not solve the problem.