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321 Studios MFX-C2828 Why does a message such as consumable replacement or cleaning maintenance appear?, Why does the jam message remain displayed?

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Troubleshooting

9

9-4

9.1

Troubleshooting Chapter 9

Why does a message such as consumable replacement or cleaning maintenance appear?

When the consumables used by the machine are nearly empty, a warning about the replacement period

appears. This message appears when the slit scan glass is dirty.

Answer

Replace the displayed consumables or clean the slit scan glass.

The consumable is empty when a message appears, indicating that the consumable be replaced. Copying is

possible for a short time after the message appears, but the consumables should be prepared soon.

-For a toner cartridge

After the message "Toner (X) is low. Replace when indicated." appeared, the message "Replace toner

cartridge (X)." appears. Replace the toner cartridge according to your maintenance agreement.

-For a drum unit

When the message "Please replace following unit(s)." appears, prepare to replace the imaging unit according

to your maintenance agreement.

NOTICE

If the message remains displayed after the replacement or cleaning has been performed, contact your service

representative.

Why does the jam message remain displayed?

A jam may have occurred in a location other than that indicated in the screen. Check the location indicated

in the displayed screen.

Contents

Main Contents 1 Introduction 2 Basic operations 3 Useful copy operations 4 Useful printing operations 5 Useful fax operations 6 Useful network scan operations 7 Useful box operations 8 Advanced functions 9 Troubleshooting Page Page 1 Introduction 1.1 Energy Star What is an ENERGY STAR Product? 1.2 Trademarks and copyrights OpenSSL Statement NetSNMP License Page Kerberos Page WPA Supplicant Mersenne Twister Note 1.3 SOFTWARE LICENSE AGREEMENT 1.4 About Adobe Color Profile Page 1.5 ICC Profile for TOYO INK Standard Color on Coated paper (TOYO Offset Coated 3.0) 1.6 DIC STANDARD COLOR PROFILE LICENSE AGREEMENT Page 1.7 i-Option LK-105 End User License Agreement 1.8 Safety information Warning and precaution symbols Meaning of symbols WARNING CAUTION Page Page Page 1.9 Regulation notices CE Marking (Declaration of Conformity) for users of the European Union (EU) USER INSTRUCTIONS FCC PART 15 - RADIO FREQUENCY DEVICES (for U.S.A. users) INTERFERENCE-CAUSING EQUIPMENT STANDARD (ICES-003 ISSUE 4) (for Canada users) For users in countries not subject to class B regulations Internal laser radiation CDRH regulations For European users For Denmark users For Finland, Sweden users For Norway users Page Notification for California Customers For EU member states only 1.10 Caution notations and labels 1.11 Special Notice to User For Canada For U.S.A. For New Zealand Page 1-31 1.12 Space requirements 1 1.12 Space requirements 1.13 Operation precautions Power source Operating environment Storage of copies Precaution on transportation 1.14 Legal restrictions on copying 1.15 Introduction to the Users Guides Introduction to the book [Quick Guide Copy/Print/Fax/Scan/Box Operations] Introduction to the Users Guide CD [Users Guide Copy Operations] How to open the User Guide CD Main Menu 1.16 Available features Copy operations Print operations Box operations Fax operations Network operations 1.17 Control panel For details, refer to chapter 4 of the [Users Guide Copy Operations]. 1.18 Guidance function Guidance screen % Page Page Example of the Guidance screen For details on the Guidance screen, refer to chapter 4 of the [User's Guide Copy Operations]. 1 Animation Guidance Page Page Page Page 1.19 Turning the machine on/off Turning on the machine Turning off the machine Page 2 Loading paper into the LCT % Page Loading paper into the bypass tray 1 2 3 For details, refer to chapter 8 of the [Users Guide Copy Operations]. 1.21 Clearing paper jams and staple jams Paper jam/staple jam locations Clearing paper jams (ADF) Clearing paper jams (right-side door) Clearing paper jams (paper tray) Clearing paper jams (Finisher FS-527) Page Clearing paper jams (Finisher FS-529) 35 32 Page Clearing staple jams (Finisher FS-527) Be careful when clearing jammed staples, otherwise you may be injured. Clearing staple jams (Saddle Stitcher SD-509) Clearing staple jams (Finisher FS-529) Be careful when clearing jammed staples, otherwise you may be injured. 1.22 Replacing consumables For details on the replacement procedure, refer to page 1-70 of this manual. Page Page Replacing the toner cartridge Replacing the waste toner box Replacing a drum unit Replacing the staple cartridge (Finisher FS-527) Replacing the staple cartridge (Saddle stitcher SD-509) Replacing the staple cartridge (Finisher FS-529) Page 1.23 Options Page Page 1.24 Representation of Model and Option Names Page 2 Basic operations 2 3 Page 2.2 Basic print operation Sending print data Windows: Macintosh: Before printing 1 Page Page Page 2 3 Page Page 2.4 Basic scan operation Scan data transmissions Page 3 2.5 Basic box operation (registering user boxes) Box operations Page Page Page Page Page 3 4 Page 2 3 4 5 Saving data in a user box with a User Box mode operation 1 2 Page Page 2.7 Basic box operation (using saved documents) User Box mode Printing saved documents 1 2 3 Sending saved documents 1 2 3 Page 2.8 Using external memory 1 Printing a document in external memory 2 Page Saving a scanned document to external memory 1 Page Saving a document stored in external memory to a User Box Page Page 2.9 Using a document in a Bluetooth-compatible cellular phone or PDA Saving a document stored in a mobile terminal to a User Box 1 Page 4 Page 3 Page Page 3 Useful copy operations 3.1 Specifying basic settings for quick copying Quick Copy screen For details, refer to chapter 6 of the [User's Guide Copy Operations]. 3.2 Reducing paper use while copying Double-sided copying Page Page 3.3 Copying a large number of document pages at one time Separate Scan Page 3.4 Producing a booklet from copies Booklet Booklet Original Page Page Page Page Page 3.7 Copying book page spreads on separate sheets of paper Book Copy Page Page Page Page 3.9 Binding with staples and punching holes in copies Staple/Punch Page Page Page 2 3.11 Easily recalling frequently used functions Registering/recalling programs Registering a program Recalling a program Shortcut keys/Quick Settings Page For details, refer to chapter 6 of the [Users Guide Copy Operations]. 3.12 Checking the copies Proof Copy Page To check with preview image Page Page For details, refer to chapter 8 of the [Users Guide Copy Operations]. 3.14 Reducing electricity usage Low Power mode and Sleep mode Weekly timer Page Page 4 Useful printing operations 4.1 Selecting the paper Original Orientation Original Size and Paper Size Zoom Paper Tray (Paper Type) Copies and Collate/Offset 4.2 Managing and limiting printing Secure Print Save in User Box Proof Print User Authentication/Account Track ID & Print 4.3 Reducing paper use while printing Combination Double-sided printing/booklet printing Double-sided printing Booklet printing 4.4 Adjusting the print position Binding Direction and Binding Margin Image Shift 4.5 Finishing documents Stapling and hole punching Center stapling and folding 4.6 Adding different paper Cover Mode Transparency Interleave Per Page Setting 4.7 Adding text and images when printing Watermark Overlay Copy Security Confidential Date/Time and Page Number Header/Footer 4.8 Adjusting the image quality Select Color and Quality Adjustment Color Settings Glossy Mode 4.9 Using printer fonts Font Settings 4.10 Configuring an easy-to-use printer driver My Tab Page 5 Useful fax operations 5.1 Registering frequently used fax numbers Opening the destination registration screen Address book destinations Page Page For details, refer to chapter 9 of the [Users Guide Network Scan/Fax/Network Fax Operations]. Group destinations Registering the program destination 5.2 Checking fax operations performed until now Communication List Page 5.3 Transmitting to multiple recipients at the same time Broadcast transmission Entering a destination with the keypad Page Selecting a registered destination 5.4 Selecting registered transmission source information Fax transmission source information settings For details, refer to chapter 10 of the [Users Guide Network Scan/Fax/Network Fax Operations]. 5.5 Scanning the documents to be sent Scan Settings Quality Adjustment Application 5.6 Sending documents with a command from the recipient Polling transmission Page 5.7 Reducing communication costs Transmitting to multiple long-distance recipients (relay distribution) For details, refer to chapter 7 of the [Users Guide Network Scan/Fax/Network Fax Operations]. Transmitting using late-night transmission cost (timer transmission) 5.8 Reducing communication costs (using the Internet/Intranet) Internet faxing For details, refer to chapter 2 of the [Users Guide Network Scan/Fax/Network Fax Operations]. IP address faxing 5.9 Sending documents by e-mail Internet faxing When the destination is registered Page 5.10 Reducing printing costs Compulsory Memory RX User Box Printing data in the Compulsory Memory RX User Box For details, refer to chapter 7 of the [Users Guide Network Scan/Fax/Network Fax Operations]. 5.11 Sending confidential documents F-Code transmission Page 5.12 Forwarding received data Fax forwarding For details, refer to chapter 10 of the [Users Guide Network Scan/Fax/Network Fax Operations]. 5.13 Faxing data directly from a computer Computer faxing For details, refer to chapter 4 of the [Users Guide Fax Driver Operations]. Page Page 6 Useful network scan operations 6.1 Registering frequently used destinations Opening the destination registration screen Address book destinations Page Page For details, refer to chapter 9 of the [Users Guide Network Scan/Fax/Network Fax Operations]. Group destinations Registering the program destination 6.2 Transmitting fine text and clean images Adjusting the resolution Selecting an Original Type setting Page Page Page Color Selecting File Type and Color settings Page Page Page Page Page Page Page Page 6.7 Transmitting to multiple recipients Searching for a registered destination Page 6.8 Sending documents by e-mail Page Page Page Page 7 Useful box operations 7.1 Changing the name of a saved document Edit Name Page 7.2 Scanning double-sided documents Scan Settings For details, refer to chapter 6 of the [Users Guide Box Operations]. 7.3 Automatically erasing data from user boxes Auto Document Delete Time Page Page 7.4 Printing/sending multiple data combined Combine/Bind TX Page For details, refer to chapter 7 of the [Users Guide Box Operations]. 7.5 Changing finishing settings for saved data before printing Finishing Available Finishing settings For details, refer to chapter 7 of the [Users Guide Box Operations]. 7.6 Performing box operations from a computer Web Connection For details, refer to chapter 9 of the [Users Guide Box Operations]. About Web Connection Page 8 Advanced functions 8.1 Advanced functions i-Option LK-101 v2 functions i-Option LK-102 functions i-Option LK-105 functions Available functions with My Panel Manager 8.2 To register i-Option LK-101 v2/LK-102/LK-105 Registering i-Option LK-101 v2/LK-102/LK-105 2 Procedure to enable i-Option LK-101 v2/LK-102/LK-105 functions 1 Page Page 3 Page 4 Page Page Page Page 9 Troubleshooting 9.1 Troubleshooting Why cant the machine be turned on? Answer Why does no screen appear in the touch panel? Page Why does a message such as consumable replacement or cleaning maintenance appear? Answer Why does the jam message remain displayed? What is image stabilization? Why did an error message appear? Page User Settings parameters Chapter 10 10 User Settings parameters For details, refer to chapter 6 of the [Users Guide Copy Operations]. 10.1 Displaying the User Settings screen User Settings parameters Chapter 10 10.2 Settings that can be specified System Settings Page Page Page Page Glossary Chapter 11 11 Glossary 11.1 Glossary Glossary Chapter 11 Page Page 12 Index