NBX Telephone Guide
 United States Government Legend
 Contents
 More Ways to Dial a Call An Internal Call
From Any Internal NBX Telephone
Modifying or Deleting Groups
Blind Transfer
 Personalizing Your Telephone
Group Call Pickup
 Attendant Consoles
Additional Applications
 Where to Find Information
How to Use
Shows where to look for specific information in this guide
This Guide
 Defines some commonly used words and phrases in this guide
Conventions
Lists conventions that are used throughout this guide
Icons
 Documentation
Documentation
Comments on
 About this Guide
 Getting Started
Setting Up Your Password and Voice Mail For the First Time
Describes how to set up your first password
 Setting Your NBX NetSet and Messaging Password
 Microsoft Internet Explorer version 5.5 or later is optimal
 Quick Reference
Icons below the window are shortcuts to these features
Frequently used features on your telephone
Guides
 NBX Business Telephones
 10 a-f
NBX Business Telephones have these features
Business Telephone Buttons Controls
Handset
 Exit Telephone key pad
Program button Reserved for future use
 NBX Business Telephones
 Business
Access Buttons on
Programmable
Telephone
 Light Status
Status Indicator Lights
Business Telephone
 NBX Basic Telephone
 Exit
NBX Basic Telephone has these features
Basic Telephone Buttons Controls
 Programmable Access Buttons on the Basic Telephone
 Same time
Status Icons on
Basic Telephone
Indicates the status of the lines. See Table
 NBX Voice Messaging
 Considerations
Password
Changing Your
 Personal Greeting
Steps to Changing Your Password
Name
Security Tips
 Message Indicators When you have messages in your mailbox
 Click Listen
 Buttons
Managing Your NBX Voice Messages
 Forwarding a
Replying to a
Message
Introductory comments
 For details on valid site codes, see your administrator
Optionally, press one of these buttons, or proceed to step
 Dial 2 to select Create and Send a Message
Creating
Sending a Message
 Lists
Creating Personal
Voice Mail Group
Message to everyone on the list at the same time
 Dial 3 to select Group Lists Press 1, 3, or
Deleting Groups
Dial 9 for Mailbox Options
 Your Call Coverage
Forwarding
Incoming Calls to
Point
 Mail Messages
Other Ways to
Manage Your Voice
Other Kinds
 NBX Voice Messaging
 Standard Features
 On the NBX Basic Telephone, use to manage the two lines
Line a Line B How to Manage New Calls
Second Call
Managing Multiple Calls on the NBX Basic Telephone
 Using the NBX Telephone Display Panel
Managing Multiple Calls on the NBX Basic Telephone
 Menu choices
Tips on
Display alternates between the list
 Setting Your Call Coverage Point
 Putting a Call
On Hold
 One Call on Hold
 Standard Features
 Direct Mail Transfer
 From an NBX Telephone, follow these steps
Establishing a
Conference Call
Dial a call to an internal or external third party
 More About
That You Called your call is answered by someone else
 Standard Features
 Personalizing Your Telephone
 Log in to NBX NetSet Ringer Tones
Guidelines About Features on NBX Telephones
Ringer Tones
 Go to NBX NetSet Speed Dials Personal
Speed Dials
To assign or change a personal speed dial number
 Personalizing Your Telephone
 Log in to NBX NetSet Speed Dials One Touch
 Log in to NBX NetSet Speed Dials Personal or System-wide
To use the LabelMakers
 Number/Address field
Off-Site
Notification
 Additional Notes
 If you specify EMail for the first attempt
If you specify Pager or VoiceMail for the first attempt
 Comes into your voice mailbox
Resetting the Off-Site Notification Cycle
Do Not Disturb
Definitions
 Your Telephone
Preventing
Unauthorized Use
 Call Permissions
Class of Service
Override
Information Call Permissions
 Palm Integration
 To end calls when using a headset with
 Getting More from Your Telephone System
 Listening to Your Messages in Your E-mail or Browser
Caller ID
 CLIR-NEXT On
Clir for All External Calls
Clir for Next External Call Only
 Log in to NBX NetSet User Information Call Pickup
Call Pickup
That allows nonmember pickup
 Shows an example of a hunt group configuration
 Hunt Group Numbers Assigned by the Administrator
Click Log In, and then click Close
 NetSet User Information Hunt Groups and click Login all
Sample Calling Group Configuration
 Announcement
System Default Extension Numbers
Call Park
 Dial the Call Park extension that was assigned to the call
Paging
Paging next for details To retrieve a parked call
Message in one of three ways, as described in Table
 Using Unique Extensions to Dial Remote Offices
 Example
 Through 9 that is, ringing is delayed for from 1 to 9 rings
Examples
 Pulse Dialing
 Additional Applications
 This chapter covers these features
Attendant Consoles
 NBX
Attendant Console
 See Attendant Console Labels next
 Attendant Console To use the Attendant Console LabelMaker
Labels Log in to NBX NetSet Speed Dials
 Software
Complement
Attendant
 Button Purpose Shortcut
Attendant Software Buttons and Keyboard Shortcuts
Keyboard
 Telephone Installation MAINTENANCE, Troubleshooting
Telephone
 Support Bracket
Adjusting
Attaching
Low-Profile
 Shows the NBX Telephone in the wall-mount position
Knob for the Handset Support Peg
 Swapping
Cleaning Your
Moving Your
Telephones
 To NBX NetSet NBX Messaging, and then clear Greeting
Possible Problems
Possible Problem Suggested Solutions
Only Mailbox
 Possible Problem
 Index
 Button on Attendant Console 81 button on Business Telephone
 NBX 100
 Sending messages 33 shared telephone lines
 Index
 Index