3Com 2101 manual Attendant Software Buttons and Keyboard Shortcuts, Button Purpose Shortcut

84CHAPTER 8: ATTENDANT CONSOLES

Table 15 describes Complement Attendant Software buttons and the keyboard shortcuts to functions on the Action menu.

Table 15 Attendant Software Buttons and Keyboard Shortcuts

		Keyboard
Button	Purpose	Shortcut
Answer	Answers an incoming call.	Alt+A
Dial	Dials a selected number to place an outgoing call.	Alt+D
Park	Places a call in a “holding pattern” so that it can	Alt+K
	be retrieved from another telephone on the
	system.
UnPark	Releases a caller from a “holding pattern.”	Alt+U
Release	Terminates a call.	Alt+R
Hold	Places a caller on hold.	Alt+H
UnHold	Removes a caller from being on hold and returns	Alt+N
	to the call.
Transfer	Forwards a call to another telephone.	Alt+T
Complete Transfer	Completes the transfer of a call.	Alt+M
Cancel Transfer	Cancels a transfer.	Alt+S
Conference	Establishes a single call with up to three additional	Alt+C
	internal or external parties.
Complete	Completes the conference call.	Alt+P
Conference
Cancel Conference	Cancels the addition of a party to a conference	Alt+E
	call.

Managing Calls To manage incoming calls using the Complement Attendant Software, click the buttons at the bottom of the screen, as described here:

1Select a sort method by clicking the appropriate tab. For example, to select a user by last name, click the Last tab.

2Click the user’s name. The user’s extension number and name appear in the Find/Phone # field.

3Click the button for the way that you want to handle the call. For example, to transfer a call, click Transfer. To park a call, click Park.

For additional information on using the Complement Attendant Software, see the Help system in the software.