3Com 5000 ATM Obtaining Technical Assistance

Obtaining Technical Assistance 6-13

Obtaining Technical Assistance

You can receive assistance for installing and troubleshooting an ATM

Backbone SwitchModule by calling either y our 3Com reseller or 3Com

network supplier. Be prepared to supply a representative with the

following information:

■Description of the problem

■Steps you have taken to try and correct the problem

■Type and software version of the CoreBuilder 5000 management

module being used

■Version of software installed on your ATM Backbone SwitchModule,

Ethernet or FDDI SwitchModule, and DMM

■Status of the front panel LEDs

■Configuration of your hub. (You may find it helpful to refer to th e

Slot Usage Chart shipped with the CoreBuilder 5000 Integrated

System Hub Installation and Operation Guide for a record of this

information.)

See Appendix B for instructions on how to get technical support for

your product.

Contents

Main 3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145 C A BOUT T HIS G 1 2 3 4 5 S 6 A B F Page T ABLES Page ABOUT THIS GUIDE Introduction Audience How to Use This Guide Conventions Table 1 Notice Icons Table 2 Text Conventions Related Documents Page Page Page 1 ATM Backbone SwitchModule Overview Page Page ATM Backbone SwitchModule Architecture Page ATM Backbone SwitchModule Descriptions Page PacketChannel Backplane Description Tabl e 1- 2 SwitchModule Installation Per Backplane (continued) Sample ATM Backbone SwitchModule Configurations Page Page Page Page 2 General Definition of LAN Emulation Page LAN Emulation Components Page LAN Emulation Data Exchange 2-6 CHAPTER 2: LAN EMULATION OVERVIEW Figure2- 6 Converting SwitchModule Packets to and from ATM Cells LAN Emulation Connections Page LAN Emulation Operation Page Page Page 3 B ACKBONE SWITCH M Configuration Tools Page Page Page Setting Up DMM Access Configuration Process Overview Page Configuring LAN Emulation Parameters Configuring ATM OC-3 Card Redundancy Configuring IGMP Snooping Parameters Page Page 4 S Using DMM/ADMM Commands Page Page Page Page Page Page Page Page Page Page ATM Tr affi c Description Page BPORT_LEC Configuration Page Page Page SHOW SONET Statistics The following command displays SONET statistics for an ATM Backbone SwitchModule in slot 7: Page Using Graphical Interface Tools Page Page 5 PROTOC OL (IGMP) SNOOPI NG Overview Page Page Page Page CoreBuilder 5000 Support Locating Multicast Routers in the Network No Multicast Routers on the Network Enabling IGMP Snooping on CoreBuilder 5000 SwitchModules 5-8 CHAPTER 5: INTERNET GROUP MANAGEMENT PROTOCOL (IGMP) SNOOPING Figure 5-4 shows a typical FTE DRAM address forwarding entry. Allowed Port Map Unused FTE Address Forwarding Entry When IGMP Multicast Bit is Enabled FTE Address Forwarding Entry When IGMP Multicast Bit is Disabled Figure5- 4 FTE DRAM Address Forwarding Entry 6 Troubleshooting Using LEDs Page Tabl e 6- 2 Base Module LED Corrective Actions Troubleshooting ATM OC-3 Card LEDs Tabl e 6- 3 ATM OC-3 Card LED Corrective Actions Recovering from Problems Page Page Page Page Page Page Resetting the ATM Backbone Obtaining Technical Assistance Page A Environmental Specifications Mechanical Specifications Page B ECHNICAL SUPPORT Online Technical Services Page Support from Your Network Supplier Support from 3Com B-4 APPENDIX B: TECHNICAL SUPPORT When you contact 3Com for assistance, ha ve the following information ready: Here is a list of worldwide technical telephone suppo rt numbers: Europe, South Africa, and MiddleEast From the following countries, you may use the toll-freenumbers: (1 800 638 3266) Enterprise Customer s: 1 800 876-3266 Returning Products for Repair Page I Numbers A B C H I L M N T U V W Page 3Com Corporation LIMITED WARRANTY CoreBuilder 5000 ATM Backbone SwitchModule H S L IMITATION OF L D G OVERNING L