Obtaining Technical Assistance 6-13
Obtaining Technical You can receive assistance for installing and troubleshooting an ATM
AssistanceBackbone SwitchModule by calling either your 3Com reseller or 3Com network supplier. Be prepared to supply a representative with the following information:
■Description of the problem
■Steps you have taken to try and correct the problem
■Type and software version of the CoreBuilder 5000 management module being used
■Version of software installed on your ATM Backbone SwitchModule, Ethernet or FDDI SwitchModule, and DMM
■Status of the front panel LEDs
■Configuration of your hub. (You may find it helpful to refer to the Slot Usage Chart shipped with the CoreBuilder 5000 Integrated System Hub Installation and Operation Guide for a record of this information.)
See Appendix B for instructions on how to get technical support for your product.
