3Com Corporation LIMITED WARRANTY

CoreBuilder® 5000 ATM Backbone SwitchModule

HARDWARE 3Com warrants to the end user (“Customer”) that this hardware product will be free from defec ts in
workmanship and materials, under normal use and service, for one (1) year from the date of purchase from
3Com or its authorized reseller.
3Com’s sole obligation under this express warranty shall be, at 3Com ’s option and expense, to repair the
defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or
if neither of the two foregoing options is reasonably available, 3C om may, in its sole discretion, refund to
Customer the purchase price paid for the defective product. All pr oducts that are replaced will become the
property of 3Com. Replacement products may be new or reconditione d. 3Com warrants any replaced or
repaired product or part for ninety (90) days from shipment, or th e remainder of the initial warranty period,
whichever is longer.
SOFTWARE 3Com warrants to Customer that each software program licens ed from it will perform in substantial
conformance to its program specifications, for a period of ninety (90) d ays from the date of purchase from
3Com or its authorized reseller. 3Com warrants the media containing s oftware against failure during the
warranty period. No updates are provided. 3Com's sole obligation unde r this express warranty shall be, at
3Com's option and expense, to refund the purchase price paid by Custom er for any defective software
product, or to replace any defective media with software which subs tantially conforms to applicable 3Com
published specifications. Customer assumes responsibility for t he selection of the appropriate applications
program and associated reference materials. 3Com makes no warranty or representation that its software
products will meet Customer’s requirements or work in combination w ith any hardware or applications
software products provided by third parties, that the operation of t he software products will be
uninterrupted or error free, or that all defects in the software products will be corrected. For any third-party
products listed in the 3Com software product documentation or spe cifications as being compatible, 3Com
will make reasonable efforts to provide compatibility, except whe re the non-compatibility is caused by a
“bug” or defect in the third party's product or from use of the softwa re product not in accordance with
3Com’s published specifications or user manual.
THIS 3COM PRODUCT MAY INCLU DE OR BE BUNDLED WITH THIRD-PARTY SOFTW ARE, THE USE OF WHICH
IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT. THIS 3COM WARRANTY DOES NOT APPLY
TO SUCH THIRD-PARTY SOF TWARE. FOR THE APPLICABLE WARRA NTY, PLEASE REFE R TO THE END USER
LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.

YEAR 2000 WARRANTY See the 3Com Year 2000 Web site at http://www.3com.co m/products/yr2000.html

OBTAINING WARRANTY

SERVICE
Customer must contact a 3Com Corporate Service Center or an Authoriz ed 3Com Service Center within the
applicable warranty period to obtain warranty service authorization. Dated proof of purchas e from 3Com or
its authorized reseller may be required. Products returned to 3Com's Corporate Service Center must be
pre-authorized by 3Com with a Return Material Authorization (RMA) nu mber or User Service Order (USO)
number marked on the outside of the package, and sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a me thod that provides for tracking of the
package. Responsibility for loss or damage does not transfer to 3C om until the returned item is received by
3Com. The repaired or replaced item will be shipped to Customer, at 3Co m's expense, not later than thirty
(30) days after 3Com receives the defective product.
3Com shall not be responsible for any software, firmware, informatio n, or memory data of Customer
contained in, stored on, or integrated with any products returned to 3C om for repair, whether under
warranty or not.
Dead- or Defective-on-Arrival. In the event a product completely f ails to function or exhibits a defect in
materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty (30)
days after the date of purchase, and this is verified by 3Com, it will be considered dead- or
defective-on-arrival (DOA) and a repla cement shall be p rovided by advanc e replacement . The replacement
product will normally be shipped not later than three (3) business da ys after 3Com’s verification of the DOA
product, but may be delayed due to export or import procedures. T he shipment of advance replacement
products is subject to local legal requirements and may not be av ailable in all locations. When an advance
replacement is provided and Customer fails to return the original product to 3Com within fifteen (15) days
after shipment of the replacement, 3Com will charge Customer for the replacement product, at list price.
INCLUDED SERVICES:
Telephone Support, with coverage for basic troubleshooting only, will be provided for ninety (90) days from
the date of purchase, on a commercially r easonable effo rts basis. Please refer to the Tech nical Support
appendix in the Getting Started Guide for telephone numbers.
3Com’s Web and Bulletin Board Services provide 3Knowledgeba se, bug tracking, documentation, release
notes, and some software maintenance releases at no charge.