3Com EISA 10/100BASE-T instruction

PERFORMING

5 TROUBLESHOOTING AND

DIAGNOSTIC TESTS

This chapter explains how to isolate and solve Fast EtherLink EISA adapter problems.

Make sure that the adapter is correctly installed and conﬁgured in a computer with the Extended Industry Standard Architecture (EISA) bus.

Figure 5-1 illustrates how the procedures in this chapter might be used.

1

Access DOS.

2

Start the diagnostic program.

3

Configure the diagnostic tests. (optional)

4

Run the diagnostic tests.

5

Resolve problems. (if required)

6

Call technical support if problems persist.

Figure 5-1 Troubleshooting Overview

Image 46

3Com EISA 10/100BASE-T manual Performing Troubleshooting Diagnostic Tests

Contents

User Guide Fast Etherlink Parallel TaskingNetwork Adapter Adapters 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Warranty France, Israel Contents Loading Network Drivers Cispr B Compliance Figures Tables About this Guide How to Use This GuideIntroduction Conventions Print Autolink.log Introduction Adapter FeaturesSingle-slot, 32-bit half-card Procedures described in this guide are shown in Figure Procedure Overview Installing the Hardware Hardware Installation Overview Inspecting the Adapter Installing the Boot PromInserting the Fast EtherLink Eisa Adapter Computer with PCI and Eisa Slots Name of the installed 3Com adapter appears, as shown below Conﬁrming Adapter InstallationList of devices appears, arranged by type Connecting to the Network Installing the Hardware Auto Select Media Type Configuring the Adapter Adapter Conﬁguration Overview Using a NOS Other Than Windows Conﬁguring the Adapter Using Windows Software Option Settings Complete one of the following instructions Full Duplex Media TypeNetwork Driver Optimization Multitasking environments, choosing Changing the Settings At the prompt, type I N N U Second dialog box appears Continue this procedure with any of the other optionsPress Tab to highlight OK. Press Enter Select Adapter Installed Adapters Loading Network Drivers Accessing DOS Locating the Network Drivers Loading NetWare ODI Drivers Describes how to access DOS from various operating systemsOne Eisa Adapter in a Client Loading Network Drivers Alternatively, at the prompt, type To view the full text of the license agreement, press F1 Have only one 3Com Bus Master adapter installed Multiple Eisa Adapters in a Client To print the ﬁle, type When the program has ﬁnished a Save the conﬁguration Repeat a for the second adapter Reboot the computer Finding the Adapter’s Slot NumberMain menu appears One Eisa Adapter in a Server Multiple Eisa Adapters in a Server Loading NetWare ODI Drivers Finding the Adapter’s Port Address for Multiple Adapters For NetWare 3.12, 4.0, or For the latest NLMs, contact Novell Loading Non-NetWare Drivers Loading Windows 95 DriversTo load other types of network drivers, follow these steps Windows NT, version Ndis DriversNdis Windows for Workgroups Windows Desktop Management Interface Transcend PC Link SmartAgent Driver AgentsAdditional Drivers Performing Troubleshooting Diagnostic Tests Illustrates how the procedures in this chapter might be used Diagnostic Tests Overview Before Running the Tests Starting the Diagnostic Program Types of Tests To run the Group 1 tests, follow these steps Command Line AccessRunning the Group 1 Tests Press Enter to start the tests Running the Group 3 Test Mbps or 100 Mbps Setting Up an Echo Server Enable the Group 3 test by selecting the Enable Group button Getting Help If a Test Fails Changing the Test Setup To change the test parameters, follow these steps Miscellaneous Checks LEDs LED Performing Troubleshooting and Diagnostic Tests CSMA/CD local area network SpecificationsAdapter Card Speciﬁcations Local area network Cabling Requirements RJ-45 Connector Pin AssignmentsWhen properly connected to a 10BASE-T network, Maximum UTP cable distance is 100 meters at either speed Access by Modem On-line Technical Services3Com Bulletin Board Service Technical Support ThreeComForum on CompuServe 3ComFacts Automated Fax ServiceWorld Wide Web Site To use ThreeComForum Log on to CompuServe Local numbers are available within the following countries Support from Your Network SupplierDetails about recent conﬁguration changes, if applicable Returning Products for Repair To obtain an RMA number, call or fax Glossary AUI cable Bus BackboneBackplane Driver EMM386 Echo serverEthernet Transceiver Parallel TaskingServer Twisted-pair Index SymbolsNumerics Diagnostic tests NLMs 4-10, 4-12 NETWARE\SERVER subdirectory 4-11 network Limited Warranty 3Com Corporation Bayfront Plaza Interference Handbook Cispr B Compliance