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Contents

WVHULHV W VHULHV7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU JXLGH Hewlett-PackardCompany HP Notebook Customer Care Edition History1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A Technology Codes Troubleshooting and Diagnostics ContentsReinstalling and Updating Software Removing and Replacing Parts Tables FiguresReference Information Page Product Information Notebook FeaturesFigure 1. Front View Product Information Figure 2. Back View Figure 3. Bottom View 3.Battery charge status 2.Power modeFigure 4. Main Status Lights 1.Hard disk drive activity 3.CD/DVD drive activity. The drive is active Figure 5. Keyboard Status Lights Turning the Notebook On and Off Operating the NotebookPower mode On Standby Changing the Boot Device Resetting the NotebookFigure 7. Pressing the Reset Switch Processor and Bus Architecture Graphics Power Hardware SpecificationsDimensions Physical Attributes Communications Keyboard and Pointing Devices Input/Output Expandability Security FeaturesEnvironmental Limits Major ICs Audio Problems Troubleshooting and DiagnosticsIf no sound is audible If sound does not record If you can’t boot from a CD in the CD/DVD drive CD and DVD ProblemsIf a CD or DVD plays erratically If a DVD movie stops playing in the middle If a DVD movie doesn’t fill the screen Display ProblemsIf a DVD doesn’t play with two displays If the notebook is on, but the screen is blank If one or more display pixels look bad Hard Disk Drive Problems Floppy Disk Drive ProblemsIf the notebook’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noise Infrared Problems Heat ProblemsKeyboard and Pointing Device Problems If you have problems with infrared communication If you can’t type the euro symbol LAN ProblemsIf a special feature on a USB mouse doesn’t work If the notebook stops responding after booting Modem Problems Memory ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAM If the modem dials but doesn’t connect If the modem dials incorrectlyIf the modem will not connect at 56K speed If the modem will not connect at any speed If the modem causes an ERROR message One-TouchButton ProblemsIf the modem isn’t detected If the modem dials but you can’t hear it If a USB mouse doesn’t work properly Parallel and USB ProblemsIf a USB modem doesn’t work properly If the parallel port is not working Performance Problems PC Card PCMCIA ProblemsIf the notebook doesn’t recognize a PC card If an I/O card stops communicating properly If the battery doesn’t charge Power and Battery ProblemsIf the notebook stops responding If the notebook keeps beeping If the notebook doesn’t go on standby as expected Startup Problems Printing ProblemsSD Cards and MMC Cards If a printer doesn’t print Wireless Problems Standby and Resume ProblemsIf the notebook won’t boot from battery power If you have problems with wireless communication If you can connect, but the network is slow If the wireless link icon in the taskbar is red Using the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Security Menu Setting Components Menu SettingExit Menu Setting Page Recovering the Factory Software Installation Reinstalling and Updating Software Updating the Windows Drivers Updating the Notebook BIOS Removing and Replacing Parts Table 1. Battery Replacement Part Numbers Removing the BatteryRemoval Procedure Figure 8. Removing the Battery Reassembly Notes Figure 9. Releasing the Plug-inModule Removing the Optical Drive Module Removing the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part NumbersFigure 10. Removing the Hard Disk Drive Figure 11. Removing the Hard Disk Tray Reassembly Notes Removing the Mini-PCICard Table 4. Mini-PCICard Replacement Part Numbers Figure 12. Removing the Mini-PCICard Removing the Keyboard Cover Table 5. Keyboard Cover Replacement Part Numbers Figure 14. Removing the Keyboard Cover Removing the Keyboard Table 6. Keyboard Replacement Part NumbersPart NumberExchange Part Number Figure 16. Disconnecting the Keyboard Removing an SDRAM Module Table 7. SDRAM Module Replacement Part NumbersRemoving an Expansion SDRAM Module Figure 17. Removing an Expansion SDRAM Module Removing the System SDRAM Module Figure 18. Installing an Expansion SDRAM ModuleFigure 19. Removing the System SDRAM Module Removing the Speakers Table 8. Speaker Replacement Part NumbersFigure 20. Removing the Speakers Removing the Fan Table 9. Fan Replacement Part Numbers Figure 21. Removing the Fan Reassembly Notes Table 10. Replacing Small Parts Replacing Small Parts and AccessoriesReplacement Procedure Part Cover, mini-PCI Cover, expansion SDRAM Tested Cross-PlatformAccessories Accessory New AccessoriesOther Accessories Reference Information Password Removal PolicyHewlett-PackardDisplay Quality Statement Mechanical Imperfections Type of Imperfection Electrical ImperfectionsImperfections Not Allowed

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