Troubleshooting and Diagnostics | 3D Connexion XZ200, ZT1000, XT1500

Troubleshooting and Diagnostics

Troubleshooting and Diagnostics

This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented.

You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport).

Audio Problems

If no sound is audible

•Press Fn+Page Up several times.

•If available, press the rear volume control several times.

•Click the speaker icon on the taskbar (if present), and make sure Mute is not checked and the Volume slider is not set to the bottom.

•If available, press the mute button on the right side of the notebook once or twice until the indicator light goes off.

•The notebook’s sound may not operate properly in MS-DOS mode.

If sound does not record

•Check the software controls for recording sound: click Start, All Programs, Accessories, Entertainment, Sound Recorder.

•In Volume Control, click Options, Properties, and make sure the microphone is enabled in the recording controls.

•Test the audio with the e-Diagtools diagnostics— see “Using the e-Diagtools Diagnostic Tests” on page 33.

If you hear a loud high-pitched whine (feedback) from the speakers

•In Volume Control, try reducing the master volume.

•In Volume Control, click Options, Properties, and select the microphone option for the playback settings. Make sure the microphone is muted.

•Avoid using the built-in microphone and built-in speakers at the same time.

16	Troubleshooting and Diagnostics	zt1100/xz200 and xt1500 Series
		Troubleshooting and Self-Repair Guide

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3D Connexion XZ200 manual Troubleshooting and Diagnostics, Audio Problems, If no sound is audible, If sound does not record

Contents

W VHULHV WVHULHV7HFKQRORJ\&RGH,& WURXEOHVKRRWLQJ DQGVHOIUHSDLU JXLGH Edition History Hewlett-PackardCompany HP Notebook Customer Care1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A Technology Codes Contents Troubleshooting and DiagnosticsReinstalling and Updating Software Removing and Replacing Parts Tables FiguresReference Information Page Notebook Features Product InformationFigure 1. Front View Product Information Figure 2. Back View Figure 3. Bottom View 2.Power mode 3.Battery charge statusFigure 4. Main Status Lights 1.Hard disk drive activity Figure 5. Keyboard Status Lights 3.CD/DVD drive activity. The drive is active Operating the Notebook Turning the Notebook On and OffPower mode On Standby Changing the Boot Device Resetting the NotebookFigure 7. Pressing the Reset Switch Hardware Specifications Processor and Bus Architecture Graphics PowerDimensions Physical Attributes Communications Keyboard and Pointing Devices Input/Output Expandability Security FeaturesEnvironmental Limits Major ICs Troubleshooting and Diagnostics Audio ProblemsIf no sound is audible If sound does not record CD and DVD Problems If you can’t boot from a CD in the CD/DVD driveIf a CD or DVD plays erratically If a DVD movie stops playing in the middle Display Problems If a DVD movie doesn’t fill the screenIf a DVD doesn’t play with two displays If the notebook is on, but the screen is blank If one or more display pixels look bad Floppy Disk Drive Problems Hard Disk Drive ProblemsIf the notebook’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noise Heat Problems Infrared ProblemsKeyboard and Pointing Device Problems If you have problems with infrared communication LAN Problems If you can’t type the euro symbolIf a special feature on a USB mouse doesn’t work If the notebook stops responding after booting Memory Problems Modem ProblemsIf a message says you are out of memory If memory doesn’t increase after adding RAM If the modem dials incorrectly If the modem dials but doesn’t connectIf the modem will not connect at 56K speed If the modem will not connect at any speed One-TouchButton Problems If the modem causes an ERROR messageIf the modem isn’t detected If the modem dials but you can’t hear it Parallel and USB Problems If a USB mouse doesn’t work properlyIf a USB modem doesn’t work properly If the parallel port is not working PC Card PCMCIA Problems Performance ProblemsIf the notebook doesn’t recognize a PC card If an I/O card stops communicating properly Power and Battery Problems If the battery doesn’t chargeIf the notebook stops responding If the notebook keeps beeping If the notebook doesn’t go on standby as expected Printing Problems Startup ProblemsSD Cards and MMC Cards If a printer doesn’t print Standby and Resume Problems Wireless ProblemsIf the notebook won’t boot from battery power If you have problems with wireless communication If the wireless link icon in the taskbar is red If you can connect, but the network is slow Using the e-DiagtoolsDiagnostic Tests Using the BIOS Configuration Utility Security Menu Setting Components Menu SettingExit Menu Setting Page Reinstalling and Updating Software Recovering the Factory Software Installation Updating the Notebook BIOS Updating the Windows Drivers Removing and Replacing Parts Removing the Battery Table 1. Battery Replacement Part NumbersRemoval Procedure Figure 8. Removing the Battery Reassembly Notes Removing the Optical Drive Module Figure 9. Releasing the Plug-inModule Removing the Hard Disk Drive Table 3. Hard Disk Drive Replacement Part NumbersFigure 10. Removing the Hard Disk Drive Reassembly Notes Figure 11. Removing the Hard Disk Tray Table 4. Mini-PCICard Replacement Part Numbers Removing the Mini-PCICard Figure 12. Removing the Mini-PCICard Table 5. Keyboard Cover Replacement Part Numbers Removing the Keyboard Cover Figure 14. Removing the Keyboard Cover Removing the Keyboard Table 6. Keyboard Replacement Part NumbersPart NumberExchange Part Number Figure 16. Disconnecting the Keyboard Table 7. SDRAM Module Replacement Part Numbers Removing an SDRAM ModuleRemoving an Expansion SDRAM Module Figure 17. Removing an Expansion SDRAM Module Removing the System SDRAM Module Figure 18. Installing an Expansion SDRAM ModuleFigure 19. Removing the System SDRAM Module Removing the Speakers Table 8. Speaker Replacement Part NumbersFigure 20. Removing the Speakers Table 9. Fan Replacement Part Numbers Removing the Fan Figure 21. Removing the Fan Reassembly Notes Replacing Small Parts and Accessories Table 10. Replacing Small PartsReplacement Procedure Part Cover, mini-PCI Cover, expansion SDRAM Tested Cross-PlatformAccessories Accessory New AccessoriesOther Accessories Reference Information Password Removal PolicyHewlett-PackardDisplay Quality Statement Mechanical Imperfections Type of Imperfection Electrical ImperfectionsImperfections Not Allowed