3D Connexion XZ200 manual Troubleshooting and Diagnostics, Audio Problems, If no sound is audible

Troubleshooting and Diagnostics

This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented.

You can also find technical tips and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport).

Audio Problems

If no sound is audible

•Press Fn+Page Up several times.

•If available, press the rear volume control several times.

•Click the speaker icon on the taskbar (if present), and make sure Mute is not checked and the Volume slider is not set to the bottom.

•If available, press the mute button on the right side of the notebook once or twice until the indicator light goes off.

•The notebook’s sound may not operate properly in MS-DOS mode.

If sound does not record

•Check the software controls for recording sound: click Start, All Programs, Accessories, Entertainment, Sound Recorder.

•In Volume Control, click Options, Properties, and make sure the microphone is enabled in the recording controls.

•Test the audio with the e-Diagtools diagnostics— see “Using the e-Diagtools Diagnostic Tests” on page 33.

If you hear a loud high-pitched whine (feedback) from the speakers

•In Volume Control, try reducing the master volume.

•In Volume Control, click Options, Properties, and select the microphone option for the playback settings. Make sure the microphone is muted.

•Avoid using the built-in microphone and built-in speakers at the same time.

16	Troubleshooting and Diagnostics	zt1100/xz200 and xt1500 Series
		Troubleshooting and Self-Repair Guide