Troubleshooting PS errors

Item

Explanation

 

 

A text listing of PS commands

The printer control panel PERSONALITY=AUTO setting might have been confused by a

prints instead of your PS printing

nonstandard PS code. Check the PERSONALITY setting (on the System Setup submenu of the

job.

Configure Device menu) to see if it is set to PS or PCL. (See “PERSONALITY” on page 162.)

 

If it is set to PCL, set it to PERSONALITY=AUTO. If it is set to AUTO, set it to PS for this print job

 

only. When the job has printed, return the setting to AUTO.

 

 

The job prints in Courier (the

The requested font is not available in the printer or is not present on the disk. Use a font

default font) instead of the font

download utility to download the desired font.

you requested.

Fonts downloaded to memory are lost if the printer power is turned off. They are also lost if

 

 

Resource Saving is not used and a personality switch is performed to print a PCL job. Disk

 

fonts are not affected by PCL jobs or by turning the printer power off.

 

Print a PS Font Page to verify that the font is available. (See “PS or PCL font list” on page 86.)

 

If a disk font appears to be missing, it might be because a software utility was used to delete

 

the font, because the disk was re-initialized, or because the disk drive is not installed correctly.

 

Print a configuration page to verify that the disk drive is installed and functioning correctly. (See

 

“Configuration page” on page 83.)

 

Print a file folder to help identify available fonts. (See “Information menu” on page 153.)

 

 

A page fails to print.

Set PRINT PS ERRORS=ON (in the System Setup submenu of the Device Configuration menu).

 

(See “PERSONALITY” on page 162.) Then, send the job again to print a PS error page.

 

 

A PS error page prints.

Make sure that the print job is a PS job.

 

￿Check to see whether your software expected you to send a setup or PS header file to the

 

printer.

 

Check the printer setup in your program to make sure that the printer is selected.

 

Check cable connections to ensure that they are secure.

 

￿Simplify the graphic.

 

 

The printer pulls paper from the

Use the information in “Selecting which tray is used for printing” on page 46 to change the tray

wrong tray.

being used.

 

 

140 4 Problem solving

ENWW

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HP 4300dtns, 4200n, 4200dtnsl, 4200tn manual Troubleshooting PS errors, Configuration page on
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