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HP LaserJet Using the printer online Help system, Understanding printer messages, Note, If a message persists:

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Understanding printer messages

The table in this section explains messages that might appear on the printer control panel display. Printer messages and their meanings are listed in alphabetical order, with numbered messages first.

If a message persists:

If a message persists requesting that you load a tray, or if a message indicates that a previous print job is still in the printer memory, press PAUSE/RESUME to print or press CANCEL JOB to clear the job from the printer memory.

If a message persists after performing all of the recommended actions, contact an HP- authorized service or support provider. (See “Getting support” on page 144.)

Note	Not all messages are described in this user guide (many are self-explanatory).
	Some printer messages are affected by the Auto Continue and Clearable Warning settings on
	the System Setup submenu (on the Configure Device menu) at the printer control panel. See the
	description of “CLEARABLE WARNINGS” on page 163.

Using the printer online Help system

This printer features a Help system at the control panel that provides instructions for resolving most printer errors. Some Help topics include animations that appear on the control panel display to show you how to resolve an error.

To view Help for a message (if available), press HELP (). If the Help topic is longer than four lines, use the UP ARROW () or DOWN ARROW () to scroll through the entire topic.

To exit the Help system, press HELP () again.

ENWW	Understanding printer messages 109

Contents

Page Page Page Page About the documentation 1 Printer basics 2 Printing tasks 3 Managing and maintaining the printer 4 Problem solving 5 Service and support Appendix A Control panel menus Appendix B Printer memory and expansion Appendix C Printer commands Appendix D Specifications Appendix E Regulatory information Index About the documentation Using the printer User guide Online Help Accessory guides 1 Printer basics Printer features and benefits Page Printer configurations Front view, tray 1 open Front view, tray 1 closed Rear view Accessories and supplies Locking and unlocking optional accessories To order directly through the embedded Web server To order directly through the printer software Memory, fonts, and mass storage Cables and interfaces Documentation Note: Maintenance Part number Description or use Printing supplies Part number and where available Page Page Control panel layout Control panel lights Light Indication when lit Control panel buttons Button Function Using the printer Help (?) system To print a control panel menu map To change a control panel setting Accessory lights Meaning for accessory Printer software Windows Windows software Drivers Network Printer drivers Operating system PCL 6 PCL 5e1 PPDs2 Network administrators Select the right printer driver for your needs Gain access to the Windows printer driver Printer driver Help PPDs PDEs HP LaserJet Utility Software for networks HP Web Jetadmin software HP Jetdirect Printer Installer for UNIX 2 Printing tasks Selecting the output bin Printing to the top (standard) output bin Printing to the rear output bin Printing to the optional stacker or stapler/stacker Orientation of paper when a stapler is installed To select the stapler in the software (Windows) To select the stapler in the software (Mac) To select the stapler at the control panel To load staples To load tray To load tray 2 or an optional 500-sheettray Page To load an optional 1,500-sheettray Understanding tray order Customizing tray 1 operation To print by type and size of paper Manually feeding paper from tray Selecting the correct fuser mode Printing envelopes To load envelopes in tray Feeding envelopes automatically (optional envelope feeder) To install the optional envelope feeder To remove the optional envelope feeder Loading envelopes in the optional envelope To load envelopes in the optional envelope feeder Printing special paper Printing labels Do: Do not: Printing transparencies Transparency Printing letterhead, prepunched, or preprinted paper (single-sided) Printing on paper with a special finish Weight and sizes Guidelines for heavy paper Guidelines for custom-sizepaper Additional guidelines for small or narrow paper To set custom paper sizes Printing both sides of paper (optional duplexer) Guidelines for printing both sides of paper Orientation of paper for duplexing Layout options for printing both sides of paper Collating (mopying) RIP ONCE Saving printer setup information (Quick Sets) Fit to Page Printing booklets Printing a watermark Printing on a different first page Printing multiple pages on one sheet of paper (pages per sheet) To print copies of a stored job To delete a quick copy job To print the remaining copies of a held job To delete a held job To specify a private job To print a private job To delete a private job To store a print job To print a stored job To delete a stored job 3 Managing and maintaining the printer Updating embedded Web servers for multiple printers Information pages Settings pages Network pages Configuring e-mailalerts For See the following section HP print cartridges Non-HPprint cartridges Print-cartridgeauthentication Print-cartridgestorage Print-cartridgelife expectancy To check the supply level at the control panel To check the supply level using the embedded Web server To check the supply level using the printer software To check the supply levels in HP Web Jetadmin When the cartridge is low on toner When the cartridge is out of toner or drum life To print a menu map To print a configuration page at the control panel To print a supplies status page at the control panel To print a PS or PCL font list Cleaning the printer Cleaning the inside of the printer To clean the inside of the printer To run the cleaning page manually To run the cleaning page automatically To reset the maintenance-kitcounter To remove and replace the stapler unit Page Page 4 Problem solving Jam locations To clear jams from the top-coverand print-cartridgeareas Page Clearing jams from the optional envelope To clear jams from the optional envelope feeder To clear jams from tray To clear jams from tray 2 or an optional 500-sheettray To clear jams from the optional 1,500-sheettray To clear jams from the optional duplexer To clear jams from the output areas To clear jams from the fuser area Page To clear paper jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker Solving repeated paper jams If paper jams occur frequently, try the following: Using the printer online Help system Control panel messages Message Explanation or recommended action Page Page Page Page Page Page Page Page Page Mopy disk error messages Disk error number Error description Solution Understanding accessory lights for the stacker and stapler/stacker Accessory lights Explanation and solution Replacing accessories or accessory components Correcting print-qualityproblems Light print (partial page) Light print (entire page) Specks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Repeating image Misformed characters Page skew Curl or wave Wrinkles or creases Vertical white lines Tire tracks White spots on black Scattered lines Blurred print 1 Does the control panel display read READY 2 Can you print a configuration page 3 Can you print from a program 4 Does the job print as expected 5 Does the printer select the proper trays and paper-handlingaccessories 1 Can you print from a program 2 Does the job print as expected Renaming the printer Troubleshooting the optional hard disk Troubleshooting PS errors Communicating with an optional HP Jetdirect print server Page 5 Service and support Parts Related documentation and software Technical support websites Telephone support HP service agreements HP SupportPacks Warranty information Hewlett-Packardlimited warranty statement Limited warranty for print-cartridgelife Guidelines for repacking the printer Service information form WHO IS RETURNING THE EQUIPMENT WHAT IS BEING SENT WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.) HOW WILL YOU PAY FOR THE REPAIR HP software license terms A Control panel menus Retrieve Job menu Values Information menu Paper Handling menu Page Page Configure Device menu Printing submenu PCL submenu Print Quality submenu Page Page System Setup submenu Page Output Setup submenu I/O submenu Resets submenu Diagnostics menu Service menu Page B Printer memory and expansion To install memory Page To check memory installation To install EIO cards or mass storage devices To remove an installed EIO card or mass storage device (optional hard disk) Page C Printer commands Understanding PCL 6 and PCL 5e printer command syntax Combining escape sequences Entering escape characters DOS program Entry What appears Selecting PCL 6 and PCL 5e fonts Page Common PCL 6 and PCL 5e printer commands Command Options (#) Page D Specifications Paper specifications Supported sizes and weights of paper Tray 1 supported sizes and weights Size Dimensions1 Weight Tray 2 and optional 500-sheettray supported sizes and weights Optional 1,500-sheettray supported sizes and weights Dimensions Capacity1 Optional duplexer supported sizes and weights Optional envelope feeder supported sizes and weights Capacity Optional stacker or stapler/stacker supported sizes and weights Supported types of paper Guidelines for using paper Symptom Problem with paper Page Paper weight equivalence table Label construction Envelope construction Envelopes with double-side-seams Envelopes with adhesive strips or flaps Envelope margins Envelope storage Card stock construction Card stock guidelines Printer specifications Physical dimensions Electrical specifications Acoustic emissions Page E Regulatory information Protecting the environment Energy consumption Toner consumption Paper use Plastics HP Printing Supplies Returns and Recycling program information Paper Material restrictions Material Safety Data Sheet For more information Declarations of Conformity Declaration of Conformity Canadian DOC regulations Safety statements Laser safety statement (U.S.) EMI statement (Korea) VCCI statement (Japan) Luokan 1 laserlaite Klass 1 Laser Apparat Varoitus Varning Varo Index Numerics