Clearing jams from the trays

This section describes how to clear jams from the trays. Also see “Clearing jams from the optional envelope feeder” on page 99.

To clear jams from tray 1

Slowly pull the jammed paper or other print media out of the printer. If part of the paper has already been pulled into the printer, follow the steps under “To clear jams from the top-cover and print-cartridge areas” on page 97.

To clear jams from tray 2 or an optional 500-sheet tray

1Slide the tray out of the printer, and remove any damaged paper

from the tray.

2 If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the printer. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the next tray or in the top-cover area. (See “To clear jams from the top-cover and print-cartridge areas” on page 97.)

Note

Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top-cover area.

3Make sure that the paper is flat in the tray at all four corners and below the maximum-height indicators.

4Slide the tray back into the printer.

5 Open and close the top cover to clear the jam message.

6 If a jam message persists, there is still jammed paper in the printer. Look for the jam in another location. (See “Jam locations” on page 96.)

100 4 Problem solving

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