HP 4200n, 4300dtns, 4200dtns Getting support on, Support on, Changed. See Configuration page on

Message	Explanation or recommended action
60.X PRINTER ERROR	A tray [X] that was opened or filled is trying to lift into position, but there is an obstruction in the
For help press	tray.
	1.	Open the tray, remove the paper, and remove the obstruction. Reload the paper and close
		the tray. Make sure that the paper is neatly stacked and that the guides are not too tight
		against the paper. Make sure that the tray is fully inserted into the printer and is not
		overfilled.
	2.	If the message persists, contact HP Customer Support. (See “Getting support” on
		page 144.)
62 NO SYSTEM	This message indicates that no system was found. The printer software system is corrupt.
To continue turn off then		Turn the printer power off, and then turn the printer power on.
on
64 PRINTER ERROR	A temporary printing error occurred in the scan buffer.
For help press	￿	Turn the printer power off, and then turn the printer power on.
alternates with
To continue turn off then
on
66.XY.ZZ INPUT DEVICE	An error occurred in an external paper-handling accessory.
	￿
FAILURE	1.	Turn the printer power off.
For help press	2.	Make sure that the device is properly connected to the printer. If the accessory uses cables,
		disconnect and reconnect them.
	3.	Turn the printer power on.
	4.	If the error reappears, record the message, and contact HP Customer Support. (See
		“Getting support” on page 144.)
66.XY.ZZ OUTPUT DEVICE	An error occurred in an external paper-handling accessory.
FAILURE	1.	Turn the printer power off.
For help press	2.	Check that the accessory is properly seated on and connected to the printer, without any
		gaps between the printer and the accessory. If the accessory uses cables, disconnect and
		reconnect them.
	3.	Turn the printer power on.
	4.	If the error reappears, record the message, and contact HP Customer Support. (See
		“Getting support” on page 144.)
66.00.15 EXTERNAL DEVICE	An error occurred in an external paper-handling accessory.
FAILURE	1.	Turn the printer power off.
For help press	2.	Check that the accessory is properly seated on and connected to the printer, without any
		gaps between the printer and the accessory. If the accessory uses cables, disconnect and
		reconnect them.
	3.	Turn the printer power on.
	If the error reappears, record the message, and contact HP Customer Support. (See “Getting
	support” on page 144.)
68.X PERMANENT STORAGE	An error occurred in the printer permanent storage and one or more printer settings has been
ERROR	reset to its factory default.
For help press		Print a configuration page and check the printer settings to determine which values have
alternates with		changed. (See “Configuration page” on page 83.)
To continue press
68.X PERMANENT STORAGE	The printer permanent storage is full. Some settings might have been reset to the factory
FULL	defaults.
	￿
For help press	1.	Print a configuration page and check the printer settings to determine which values have
alternates with		changed. (See “Configuration page” on page 83.)
To continue press	2.	Turn the printer power off. Hold down CANCEL JOB while turning the printer power on. This
		cleans up the permanent storage by removing old areas that are not being used.

ENWW Understanding printer messages 113