3 Can you print from a program?
YES |
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NO |
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The job will not print. |
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If the job will not print, and a message appears on the printer control | The printer might have received a nonstandard | ||||
panel display, see “Understanding printer messages” on page 109. | PS code. On the System Setup submenu (on the | ||||
Using the computer, check to see if the printer has been paused. Press | Configure Device menu) at the printer control | ||||
PAUSE/RESUME to continue. | panel, set PERSONALITY=PS for this print job only. | ||||
If the printer is on a network, check that you are printing to the correct | After the job has printed, return the setting to | ||||
AUTO. (See “PERSONALITY” on page 162.) | |||||
printer. To verify that it is not a network problem, connect the computer | |||||
Make sure that the print job is a PS job, and that | |||||
directly to the printer with a parallel cable, change the port to LPT1, | |||||
and try to print. |
| you are using the PS driver. | |||
Check the interface cable connections. Disconnect and reconnect the | The printer might have received PS code | ||||
cable at the computer and the printer. | although it is set to PCL. On the System Setup | ||||
Test the cable by trying it on another computer. | submenu (on the Configure Device menu), set | ||||
PERSONALITY=AUTO. (See “PERSONALITY” on | |||||
If you are using a parallel connection, make sure that the cable is | |||||
page 162.) | |||||
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If the printer is on a network, print a configuration page. (See “Configuration page” on page 83.) If an HP Jetdirect print server is installed, the Jetdirect page will print with the configuration page. Check the Jetdirect page to verify in the Protocol Information section that server and node name match the names in the printer driver.
To verify that it is not a computer problem, print from another computer (if possible).
Make sure that the print job is being sent to the correct port (LPT1 or network printer port, for example).
Check that you are using the proper printer driver. (See “Select the right printer driver for your needs” on page 30.)
Reinstall the printer driver. (See the getting started [start] guide.)
Check that the computer port is configured and working properly. (Try connecting another printer to that port and printing.)
If printing with the PS driver, on the Printing submenu (on the Configure Device menu) at the printer control panel, set PRINT PS ERRORS=ON, and then print the job again. (See “PRINT PS ERRORS” on page 158.) If an error page prints, see the instructions in the next column.
On the System Setup submenu (on the Configure Device menu) at the printer control panel, make sure that PERSONALITY=AUTO. (See “PERSONALITY” on page 162.)
You might be missing a printer message that could help you solve the problem. On the System Setup submenu (on the Configure Device menu) at the printer control panel, temporarily turn the Clearable Warnings and Auto Continue settings off. (See “CLEARABLE WARNINGS” on page 163 and “AUTO CONTINUE” on page 163.) Then, print the job again.
ENWW | Determining printer problems 133 |