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HP 4200dtnsl, 4300dtns, 4200n, 4200tn manual 142 4 Problem solving

Models: 4300dtn 4200tn 4200n 4200dtnsl 4200dtn 4200dtns 4300dtns

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142 4 Problem solving

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HP 4200dtnsl, 4300dtns, 4200n, 4200tn manual 142 4 Problem solving

Contents

Use Page Use Copyright information Contents Managing and maintaining the printer Overview Clearing jamsService and support Index Where to look for information Setting up the printerUsing the printer Accessory guidesUser guide Online HelpPrinter basics OverviewPrinter features and benefits See RIP Once onModels 80 MB RAM MB RAM MHz processor Megahertz MHz processorConnecting to networks or additional devices Be installedOptional tray and feeder units can be installed Two EIO enhanced input/output slots forPrinter configurations MB RAM, expandable up to 416 MBOne 100-sheet tray and two 500-sheet trays For network connection friendPrinter parts and locations Front view, tray 1 openFront view, tray 1 closed Rear viewAccessories and supplies 678Locking and unlocking optional accessories Moving the printerOrdering through service or support providers Ordering informationOrdering directly through the embedded Web server To order directly through the embedded Web serverOrdering directly through the printer software Part numbersTo order directly through the printer software Details linkSdram Dimm dual inline Memory moduleFlash Dimm Font DimmPrinter maintenance kit HP LaserJet 4200/4300 seriesPart number Description or use Where available Print cartridgesHP LaserJet paper HP LaserJet Soft Gloss paperHP Office paper HP Office recycled paperHP Premium Choice LaserJet paper HP’s brightest LaserJet paper. ExpectHP Printing paper HP LaserJet transparenciesHP LaserJet tough paper Control panel layout Control panel lightsUsing the printer Help ? system Control panel buttonsButton Function To change a control panel setting Printing and changing control panel menusTo print a control panel menu map Accessory lights Light Meaning for accessoryPrinter software Printer drivers Operating system PCL 6 PCL 5e PPDsWindows 95, 98, Me Windows NT Windows 2000, XP Mac OS Network administrators Software for Windows-based computersSelect the right printer driver for your needs Gain access to the Windows printer driver Printer driver HelpSoftware for Macintosh computers PPDsPDEs HP LaserJet UtilityEnww HP Jetdirect Printer Installer for Unix Printing tasks Selecting the output bin Printing to the top standard output binPrinting to the rear output bin Printing to the optional stacker or stapler/stackerOrientation of paper when a stapler is installed Tray 1 single-sided All other trays Single-sidedTray 1 duplex All other trays duplex Sided Stapling documents To select the stapler in the software WindowsTo select the stapler in the software Mac To select the stapler at the control panel Loading staples To load staplesLoading trays Loading trayTo load tray Loading tray 2 or an optional 500-sheet tray To load tray 2 or an optional 500-sheet trayEnww Loading an optional 1,500-sheet tray To load an optional 1,500-sheet traySelecting which tray is used for printing Understanding tray orderSetting Explanation Customizing tray 1 operationSIZE=ANY on the Paper Handling menu Paper locking trays onPrinting by type and size of paper locking trays To print by type and size of paperSupported types of paper on Customizing tray 1 operation onManually feeding paper from tray Manual Feed Prompt onSelecting the correct fuser mode Printing envelopes Loading envelopes in tray To load envelopes in trayFeeding envelopes automatically optional envelope feeder Installing the optional envelope feeder To install the optional envelope feederRemoving the optional envelope feeder To remove the optional envelope feederFeeder To load envelopes in the optional envelope feederPrinting special paper Printing labels Output bin onDo not Printing transparencies Printing letterhead, prepunched, or preprinted paper Single-sidedOn paper with a special finish on Orientation for trayPrinting on paper with a special finish Weight and sizes Tray Minimum size Maximum size Supported weightsPrinting small sizes, custom sizes, or heavy paper Guidelines for heavy paperSetting custom paper sizes To set custom paper sizesFront edge Feed short Edge first Side edge Optional duplexer installed Optional duplexer removed Printing both sides of paper optional duplexerGuidelines for printing both sides of paper Orientation of paper for duplexing TrayAll other trays Layout options for printing both sides of paper Long-edge portraitLong-edge landscape Are read continuously from top to bottomUsing printer driver features Saving printer setup information Quick SetsCollating mopying Fit toPrinting a watermark Printing on a different first Using job-storage features Quick copying a jobTo print copies of a stored job Memory. See Ordering information onDeleting a quick copy job Proofing and holding a jobTo delete a quick copy job To print the remaining copies of a held jobDeleting a held job Printing a private jobTo delete a held job To specify a private jobDeleting a private job To delete a private jobStoring a print job Deleting a stored jobTo store a print job To print a stored jobManaging and maintaining the printer Replacing the stapler unit onUsing the embedded Web server Gaining access to the embedded Web serverUpdating embedded Web servers for multiple printers Viewing embedded Web server pages Information pagesSettings pages Configuring e-mail alerts For See the following sectionManaging the print cartridge To check the supply level using the embedded Web server To check the supply level using the printer softwareTo check the supply levels in HP Web Jetadmin Checking the supply levelWhen the cartridge is low on toner When the cartridge is out of toner or drum lifePrint-cartridge interaction shaking Cartridge Low and Cartridge Out conditionsChecking the printer configuration ConfigurationMenu map To print a menu mapTo print a configuration page at the control panel Using the embedded Web server onSupplies status To print a supplies status page at the control panelSupplies status PS or PCL font list To print a PS or PCL font listPrograms, see Selecting PCL 6 and PCL 5e fonts on Cleaning the printer Do not use ammonia-based cleaners on or around the printerCleaning the inside of the printer To clean the inside of the printerCleaning the fuser Running the cleaning page manuallyTo run the cleaning page manually Running the cleaning page automatically To run the cleaning page automaticallyPerforming preventative maintenance To reset the maintenance-kit counterOr Supplies status page on page 85 for details Replacing the stapler unit Removing and replacing the stapler unitTo remove and replace the stapler unit Replacing the stapler unit 94 3 Managing and maintaining the printer Correcting print-quality problems on Determining printer problems onClearing jams on Understanding printerClearing jams Jam locationsClearing jams from the top-cover and print-cartridge areas To clear jams from the top-cover and print-cartridge areasEnww To clear jams from the optional envelope feeder Clearing jams from the trays To clear jams from trayTo clear jams from tray 2 or an optional 500-sheet tray To clear jams from the optional 1,500-sheet tray Clearing jams from the optional duplexer To clear jams from the optional duplexerClearing jams from the output areas To clear jams from the output areasClearing jams from the fuser area To clear jams from the fuser areaEnww Clearing jams from the optional stacker or stapler/stacker To clear staple jams from the optional stapler/stacker Clean the printer. See Cleaning the printer on Solving repeated paper jamsIf paper jams occur frequently, try the following Using the printer online Help system Understanding printer messagesIf a message persists Control panel messages MessageExplanation or recommended action Was installed. See Part numbers on Message Explanation or recommended actionControl panel. See Paper Handling menu on Dimm that caused the error With the air sensor or power supplyAlternates with To resolve problems with the power supply Printing error occurredChanged. See Configuration page on Getting support onSupport on Devices on Configuration page at the control panel on Card or mass storage device optional hard disk onTray 2 or an optional 500-sheet tray on Or mass storage device optional hard disk onHP Web Jetadmin software Help for more information Envelope size Load the correct size in the feederTo select one Flash Dimm is fullSize in Configure Device menu on Tray, see Loading trays onContacting the HP fraud hotline on Remove paper. See Clearing jams from the fuser area onRAM Disk File System is Full Description of Tray 1 Type on Mopy disk error messages Disk error Number Error description SolutionSeeInstalling EIO cards or mass storage devices on Accessory lights Light Explanation and solutionReplacing accessories or accessory components Correcting print-quality problems Light print partial Light print entireSpecks Specifications on DropoutsLines Gray backgroundToner smear Loose tonerRepeating defects Also see Loose toner onRepeating image Misformed charactersSkew Curl or waveWrinkles or creases Vertical white linesTire tracks White spots on blackScattered lines Blurred printDetermining printer problems Troubleshooting flowchartDoes the control panel display read READY? Macintosh users onCan you print a configuration page? See Configuration page onCartridge Troubleshooting flowchart again Printer control panel displayCan you print from a program? Panel display, see Understanding printer messages onAuto . See Personality on Right printer driver for your needs onCheck that you are using the proper printer Go to Correcting print-quality problems onDoes the job print as expected? Go to stepGo to Understanding Printer messages on Troubleshooting flowchart for Macintosh users OS 9 or Print CenterIf the Chooser or Print Chooser OS 9 or Print Center OSSelect Print Background onBackground Printing See Selecting an alternate PPD on HP LaserJet Utility onSelecting an alternate PPD Renaming the printerClick Select PPD CenterTroubleshooting the optional hard disk Printer does notOptional hard disk needs to be replaced Optional hard diskTroubleshooting PS errors Configuration page onCommunicating with an optional HP Jetdirect print server 142 4 Problem solving Introduction Ordering parts and suppliesParts Related documentation and softwareContacting HP Getting supportTechnical support websites Telephone supportObtaining extended service and support HP service agreements HP SupportPacksContacting the HP fraud hotline Warranty information Hewlett-Packard limited warranty statement HP Product Duration of WarrantyLimited warranty for print-cartridge life Installing memory onGuidelines for repacking the printer Service information form What Needs to be DONE? Attach a separate sheet if necessaryHP software license terms Control panel menus Understanding the menusRetrieve Job menu Values ExplanationConfiguration on Information menuInformation, see Supplies status page on More information, see PS or PCL font list onPaper Handling menu Operation onCurrently loaded in the specified tray, where N is Where N is the number of the trayThis item appears only if an optional tray is installed Optional feeder device that is installedAfter the Y Dimension value is selected, a summary Sets the measurement of the length of the paperMeasurement from front to back in the tray Screen appears. This screen contains feedback thatConfigure Device menu Printing submenuPCL submenu Print Quality submenu Quality papers. See Scattered lines on Blurred print on page 130. HP recommendsOn page 130 and Blurred print on Running the cleaning page manually on Cleaning page manually onSystem Setup submenu Powersave onFor more information, see Cartridge Low and Cartridge Out conditions onOutput Setup submenu Printer control panel, see To select the stapler atControl panel on Submenu Resets submenu Maintenance on page 91 . To order the printerMaintenance kit, see Ordering information on System Setup submenu onDiagnostics menu Service menuEnww Printer memory and expansion Installing memory To install memoryInstalling memory Checking memory installation To check memory installationSaving resources permanent resources Installing EIO cards or mass storage devices To install EIO cards or mass storage devicesEnww Commands can be used to change printer default settings PCL 6 and PCL 5eUnderstanding PCL 6 and PCL 5e printer command syntax Combining escape sequencesLowercase l Uppercase O Number one Symbol set Point size Entering escape charactersSelecting PCL 6 and PCL 5e fonts DOS program Entry What appearsOthers Common PCL 6 and PCL 5e printer commands Function Command Options #Cursor Specifications Paper specifications on Printer specifications onPaper specifications Supported sizes and weights of paper By 8.7 inch 75 to 105 g/m2 Envelope 162 by 229 mm EnvelopesBy 9.0 inch 20 to 28 lb Envelope 176 by 250 mm Tray 1 supported sizes and weights 110 by 220 mm Envelopes By 8.7 inch 20 to 28 lb 162 by 229 mm By 9.0 inch176 by 250 mm By 9.8 inch Stacker or stacker part of stapler/stacker only Stapler part of stapler/stacker only4Guidelines for using paper Symptom Problem with paper SolutionPrint-quality problems on page 124 Supported types of paperTypes of thermography Paper weight equivalence table 100Labels TransparenciesLabel construction To print transparencies, see Printing transparencies onEnvelopes Card stock and heavy paper Card stock constructionCard stock guidelines Printer specifications Physical dimensionsPrinter weight without print cartridge Environmental specificationsElectrical specifications General specifications Acoustic emissionsDeclared per ISO Description HP LaserJetEnww Regulatory information FCC regulationsEnvironmental product stewardship program Material Safety Data Sheet For more information PaperMaterial restrictions Returns Non-U.S. returnsDeclarations of Conformity Declaration of ConformityCanadian DOC regulations Safety statements Laser safety statement U.SEMI statement Korea Vcci statement Japan Laser statement Finland Luokan 1 laserlaite Klass 1 Laser ApparatVaroitus VarningIndex Enww Enww See also trays Enww Enww 160 Part numbers Printing on Troubleshooting 133 Enww Enww Unix Enww Enww Page Copyright 2002 Hewlett-Packard Company