Determining printer problems

Troubleshooting flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this guide, contact an HP authorized service or support provider. (See “Contacting HP” on page 144.)

Note

Macintosh users: For more troubleshooting information, see “Troubleshooting flowchart for

 

Macintosh users” on page 136.

 

 

1 Does the control panel display read READY?

YES

 

 

Go to step 2.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The display is blank,

The display is blank, but

The display is in the

The display shows

A message other than

and the printer fan is

the printer fan is on.

wrong language.

garbled or unfamiliar

READY appears on the

off.

 

 

 

 

 

 

 

 

characters.

printer control panel

 

 

 

 

 

 

 

 

 

 

 

display.

 

 

 

 

 

 

 

 

 

 

 

￿

Check the power

￿

Press a printer control

Turn the printer

￿

Make sure that the

￿

Go to

cord connections

panel button to see if

power off. Hold down

desired language

“Understanding

and the power

the printer responds.

SELECT (

) while

is selected at the

printer messages”

switch.

Turn the printer power

turning the printer

printer control

on page 109.

Plug the printer

off, and then turn the

power on until all

panel.

 

into a different

printer power on.

￿three lights stay on.

Turn the printer

 

￿

outlet.

￿

 

Then, press SELECT

￿

power off, and then

 

 

Check that the

 

(

). Press UP

turn the printer

 

 

power supplied to

 

ARROW (

) or DOWN

power on.

 

 

the printer is

 

 

ARROW (

) to scroll

 

 

 

￿

steady, and meets

 

 

through the available

 

 

 

printer

 

 

languages. Press

 

 

 

 

 

 

SELECT (

) to save

 

 

 

 

specifications.

 

 

 

 

 

 

 

 

the desired language

 

 

 

 

 

(See “Electrical

 

 

 

 

 

 

 

 

 

as the new default.

 

 

 

 

 

specifications” on

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

page 194.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ENWW

Determining printer problems 131

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Page 133
Image 133
HP 4300dtns, 4200dtns Determining printer problems, Troubleshooting flowchart, Does the control panel display read READY?
Page 132 Page 134

4300dtn, 4200tn, 4200n, 4200dtnsl, 4200dtn specifications

The HP 4300 series and 4200 series printers are workhorses designed for busy office environments, providing reliable printing solutions with advanced features geared towards enhancing productivity. Both series are known for their speed, quality, and efficiency, making them ideal for high-volume printing tasks.

The HP 4300dtns model stands out with its ability to handle complex print jobs with ease. It offers fast print speeds up to 50 pages per minute (ppm) and a first page out time as fast as 8.5 seconds. This printer supports a variety of media sizes and types, including letter, legal, and executive sizes, which increases its versatility in printing solutions. It comes with an impressive standard paper capacity of 600 sheets, expandable to 1,600 sheets with additional trays.

On the other hand, the HP 4200 series, which includes models such as the 4200dtn, 4200dtnl, and 4200n, is equally impressive and caters to different levels of office printing needs. The 4200dtn features a duplexing capability, allowing for automatic double-sided printing, which not only saves paper but also reduces costs. The print speed across the 4200 series is similar, reaching up to 45 ppm, and these printers are designed to provide consistent and professional-quality prints.

All models are equipped with HP's FastRes printing technology, providing sharp, clear text and graphics. They utilize a high-performance processor and ample memory to efficiently handle large documents, making them suitable for print-intensive environments. The intuitive control panel and user-friendly interface simplify navigation, allowing users to easily monitor print tasks and settings.

In terms of connectivity, both series support USB, parallel, and Ethernet interfaces, enabling seamless integration into networked environments. They are also compatible with HP's Universal Print Driver, allowing for simplified printer management across multiple devices.

Durability is a key characteristic of these printers, built to handle the rigors of daily office use. HP's comprehensive security features help protect sensitive documents and safeguard the printer from unauthorized access.

In summary, the HP 4300dtns, 4200dtns, 4200dtn, 4200dtnsl, and 4200n printers provide high-performance printing solutions designed for efficiency, reliability, and quality, making them excellent choices for any business looking to enhance their document workflow.
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