HP LaserJet Control panel messages, Message

Control panel messages

Message Explanation or recommended action

10.00.00SUPPLIES MEMORY The printer is unable to read the electronic information (e-label) on the print cartridge so that the

ERROR	printer can keep track of the page count for the print cartridge.
or	￿ Open the top cover, remove the print cartridge, and reinstall it.
10.10.00 SUPPLIES MEMORY	￿ Install a new HP print cartridge.
ERROR
For help press
13.XX.YY DUPLEX	There was an error while the printer was duplexing.
JOB INTERRUPTED	￿ Remove the number of sheets indicated on the printer control panel display and press
For help press	SELECT (	). The printer should print the job correctly.
alternates with

Discard top sheet and
press
or alternates with
Discard top 2 sheets and
press
13.XX.YY JAM IN TOP COVER	Paper has jammed in the top-cover area of the printer.
AREA	1.	Open the top cover.
For help press	2.	Clear all paper from the area. If necessary, remove and reinstall the print cartridge.
alternates with
	3.	If the message persists, check for paper in all other areas.
Check under print	CAUTION
cartridge
	Ensure that all jammed paper is removed before closing the cover or tray. Open and close the
	top cover to clear the message. See “Clearing jams” on page 96 for more information.
13.XX.YY JAM [LOCATION]	Paper has either jammed in the printer or has been caught in a tray or accessory.
For help press	1. Open the tray indicated by the message.
alternates with	2. Clear all paper from the area. If necessary, remove the print cartridge, duplexer, trays,
Then open and close top		stacker, or stapler/stacker accessory.
cover	3. If the message persists, check for paper in all other areas.
	CAUTION
	Ensure that all jammed paper is removed before closing the cover or tray. Open and close the
	top cover to clear the message. See “Clearing jams” on page 96 for more information.
20 INSUFFICIENT MEMORY	The printer received more data than can fit in its available memory. You might have tried to
For help press	transfer too many macros, soft fonts, or complex graphics.
alternates with	￿	Press SELECT (	) to print the transferred data (some data might be lost), then simplify the
		print job or install additional memory. (See “Printer memory and expansion” on page 169.)
To continue press
21 PAGE TOO COMPLEX	The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.
For help press	￿	Press SELECT (	) to print the transferred data. (Some data might be lost.)
alternates with
To continue press

22EIO [X] BUFFER OVERFLOW Too much data was sent to the EIO card in the specified slot [X]. An improper communications

To continue press protocol might be in use.

1.Press SELECT () to clear the message. (The job will not be printed.)

2.Check the host configuration.

110 4 Problem solving ENWW