HP 4200dtnsl, 4300dtns Mopy disk error messages, Disk error Number Error description Solution

Mopy disk error messages

The following table lists the disk mopy (multiple original copy) error numbers reported on either the Printer Collation or Job Storage Disk Error page, which is printed when an error exists. Use the disk jobs task to delete jobs from the disk. Use the Device Storage Manager in HP Web Jetadmin to initialize the disk.

Disk error
number	Error description	Solution
1	Disk volume not present – it might be		Hard disk: Initialize the hard disk using the Device Storage Manager in
	uninitialized.	￿HP Web Jetadmin. If the problem persists, replace the hard disk.
			(See“Installing EIO cards or mass storage devices” on page 173.)
			RAM disk: Turn the printer power off and then on again.
3	A requested file or folder could not be	Possible data corruption. Delete the job that prompted the error.
	found.
5	Invalid number of bytes given in a	Possible data corruption. Delete the job that prompted the error.
	read/write request.	￿
6	Attempt to create a file or folder that	The user has sent a username that is the same as an existing folder.
	already exists.	Change the username in the driver and resend the job.
15	Bad disk.	Hard disk: Initialize the hard disk using the Device Manager in
		HP Web Jetadmin. If the problem persists, replace the hard disk.
		(See“Installing EIO cards or mass storage devices” on page 173.)
16	No volume label.	Hard disk: Initialize the hard disk using the Device Manager in
		HP Web Jetadmin. If the problem persists, replace the hard disk.
		(See“Installing EIO cards or mass storage devices” on page 173.)
23	Bad seek request – the resulting	Possible data corruption. Delete the job that prompted the error.
	offset would be negative.
24	Unexpected internal error.		Possible data corruption. Delete the job that prompted the error.
		￿Disk media problem. Initialize the hard disk accessory, or turn the
			printer power off and then on to reinitialize the RAM disk.
			If the problem persists on a hard disk, replace the hard disk.
			(See“Installing EIO cards or mass storage devices” on page 173.)
55	Bad file system.		Possible data corruption. Delete the job that prompted the error.
		￿Disk media problem. Initialize the hard disk accessory, or turn the
		￿	printer power off and then on to reinitialize the RAM disk.
			If the problem persists on a hard disk, replace the hard disk.
			(See“Installing EIO cards or mass storage devices” on page 173.)
56	Hardware failure.	Replace the hard disk. (See“Installing EIO cards or mass storage devices”
		on page 173.)
59	The maximum number of directories	There is a maximum number of folders that can be put on a disk. Stored
	has been reached.	￿
		jobs are stored in folders created for each user.
		To solve this problem:
			Delete all jobs stored for a user. The firmware will automatically delete
			the folder for a user with no stored jobs.
			Delete other directories on the hard disk.
70	Disk error.	￿Contact HP Customer Support. (See “Contacting HP” on page 144.)
		￿

ENWW Understanding printer messages 121