Troubleshooting
Printer problems/solutions
Regular volume printer — LED status indicators
LED Status | Printer Status | Resolution |
Off | Off | Printer is not receiving power. Have |
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| you turned on printer power? Check |
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| power connections from the wall outlet |
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| to the power supply, and from the |
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| power supply to the printer. |
Solid Green | On | Printer is on and in idle state. No action |
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| necessary. |
Flashing Amber | Stopped | Printer has failed its power on self test. |
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| If this error occurs right after you turn |
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| on the printer, contact 3M Service. OR: |
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| Memory shortage. If this error occurs |
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| after you have been printing, turn the |
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| printer power off and on, then resume |
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| printing. |
Flashing Green | Normal Operation | Printer is receiving data. As soon as all |
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| the data has been received, the status |
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| LED will turn green. The printer then |
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| will automatically resume operation. |
Flashing Red | Stopped | Load a roll of media, then press the |
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| feed button to resume printing. OR: |
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| Load a roll of ribbon, then press the |
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| feed button to resume printing. OR: |
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| Close the top cover, then press the feed |
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| button to resume printing. |
Double Flashing Green | Paused | The printer is paused. Press the feed |
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| button to resume printing. |
Solid Amber | The print head is under temperature. | |
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| Continue printing while the print |
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| head reaches the correct operating |
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| temperature. OR: The print head is over |
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| temperature. Printing will stop until |
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| the print head cools to an acceptable |
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| printing temperature. When it does, |
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| the printer will automatically resume |
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| operation. |
Alternately Flashing Green and Red | Needs Service | Flash memory is not programmed. |
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| Contact 3M Service. |
38 | Copyright © 2009, 3M. All rights reserved. |
