Voice Intercept Messaging (VIM)
Diversion
Cancel a Diversion
Voice Intercept Messaging (VIM)1 provides your callers with informative messages about your schedule when you’re not available to answer the phone. For example, your diversion greeting could say “at lunch” or “in a meeting,” then indicate when you might be available. Callers can then decide to leave a message, transfer to an operator or personal assistant, transfer to your mobile phone2 or other number, or
hear the menu choices again in another language. You can set a diversion so it begins immediately, or specify future diversions for scheduled activities such as meetings and vacations.
Each company can designate a number of unique diversion codes for its employees. Check with the system administrator to find out what diversions are available for use. For handy reference, you might want to mark the ones you use most frequently in the box below.
The Quick Reference Card gives an overview of the process for using this feature. Once you access the Diverted Call Processing menu, you can set or clear diversions, and change the number for your mobile phone. To use this feature, it must be enabled in your subscriber mailbox by the system administrator.
Check with the system administrator to find out if it’s available and if you have privileges. PhoneManager is used to set the diversion.
Access your subscriber mailbox
Press to access the Automated Attendant Options
Press to set a diversion
Press and enter the
Press to start the diversion and accept the current month and day
Follow the prompts if you wish to specify an alternative start to the diversion.
Specify when you will return or press to inform the caller that you will return the following day You will hear the message “One moment please while your diversion is registered”.
PhoneManager is used to cancel the diversion.
Access your subscriber mailbox
Press to access the Automated Attendant Options
Press to access Diverted Call Processing
Press to cancel the current divertion
| Frequently used VIM diversions: | 6 |
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| 1 |
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| 2 | 7 |
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| 3 | 8 |
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| 4 | 9 |
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| 5 | 10 |
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1.This feature may be restricted or not available. Check with the system administrator for availability.
2.Some options that your callers can choose, such as transferring to a mobile phone, may not be available. Check with the system administrator to find out what is available.
