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Aastra Telecom
6757I
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Troubleshooting
Install
Password
Softkey Type Default States
Status Scroll Delay
Missed Calls Indicator
Warranty
Updating Configuration
Resetting a User Password
Accessing the Redial List
Page 275
Image 275
Page 274
Page 276
Page 275
Image 275
Page 274
Page 276
Contents
6757i IP Phone
Page
Iii
Software License Agreement
Page
Table of Contents
Dialing a Number 152
Defining an Emergency Dial Plan
Multiple Line and Call Appearances
State-Based Softkeys Bottom Keys only Line Key
Vii
Managing Calls 171
Viii
Using the Expansion Modules 247
Model 6757i IP Phone User Guide
About this Guide
Documentation
Requirements
Phone Features
Introduction
Installation and Setup
Plugging in and Starting the Phone
Getting Started
Updating Configuration
SIP
Network Connected/Network Disconnected
Idle Screen
Idle Screen
Idle Screen With Softkeys Configured
Reference
Screen Display After Picking Up the Handset
Idle Screen with Voicemail Messages
Idle Screen After Handset Pickup
Keys Key Description
IP Phone Keys and Key Descriptions
Key Descriptions
IP Phone Keys and Key Descriptions
IP Phone Keys and Key Descriptions
Call Forward
Methods for Customizing Your Phone
Phone Options via the IP Phone UI
Option Number
Simplified Options Menu
References
Using the IP Phone UI
Phone Options via the Aastra Web UI
Using the Aastra Web UI
Methods for Customizing Your Phone
Available Functions for Softkeys
Headings Descriptions Status
Operation
Headings Descriptions Basic
Settings
Select Phone Status
Phone Status
Phone Status via IP Phone UI
Scroll to IP&MAC Addresses and press Select
Finding Your Phone’s IP Address
Phone Status via the Aastra Web UI
SIP Account Status
SIP Account Status
Where
Example Backup Registrar Line SIP Account Status Used?
Status Description Condition
Ring Tones
Configuration Method Valid Values Default Value
Customizing Your Phone
Ring Tones and Tone Sets
Select Ring Tone
Configuring Ring Tones and Tone Sets
Ring Tone Sets
Select Preferences
Press Done Select Tone Set
Click on Basic Settings-Preferences-Ring Tones
Select Contrast Level
Setting Contrast Level
Contrast Level
Off
Setting the Backlight
Backlight
Select Backlight
If you selected Auto, press the Advanced softkey
Select Preferences Select Live Dialpad
Live Dialpad
Enabling/Disabling Live Dialpad
Set Audio
Audio Mode
Headset Speaker/Headset Headset/Speaker
Headset Mic Volume
Setting Audio Mode and Headset Mic Volume
Select Preferences Select Set Audio Select Audio Mode
Select Headset Mic Volume
Select Preferences Select Time and Date Select Set Time
Configuring Time and Date
Time and Date
Set Time and Time Format
Select Preferences Select Time and Date
Select Time Format
Set Date and Date Format
Select Date Format
Select Preferences Select Daylight Savings
Set Time Zone
Select Preferences Select Time and Date Select Time Zone
Daylight Savings Time
Select from Time Server 1, Time Server 2, or Time Server
Min summertime 1h summertime Automatic Default
Set Time Servers
Select Preferences Select Time and Date Select Time Server
Click on Basic Settings-Preferences-Time and Date Setting
Click to save your settings
Français French
Language
Specifying the Language to Use
Select Screen Language
Click on Basic Settings-Preferences-Language Settings
Key Uppercase Characters Lowercase Characters
Language Input
Keypad Input Alphabet Tables English
French
German
Spanish
Example
Configuring Language Input Using the IP Phone UI
Italian
Select Input Language
Click on Basic Settings- Preferences-Language Settings
Latin 2 Character Set
If you change the password Then you need to
User Password
Setting a User Password
Select User Password and press Select
Click on Operation-User Password
Reset a User Password
Resetting a User Password
Select Restart Phone
Click on Operation-Reset
Restarting your phone
Unlock the Phone
Phone Lock
Locking/Unlocking a Phone
Lock the Phone
Lock the Phone? field, click
Click on Operation-Phone Lock
Emergency Description Number
Defining an Emergency Dial Plan
911110
Define an Emergency Dial Plan
Multiple Line and Call Appearances
Line Keys and Softkeys
Softkeys
Busy Lamp Field BLF
Key Function Description None
Speeddial
Do Not Disturb
Callers List
Services
Key Function Description Speeddial/Conf
Directory
State Description
Softkey Type Default States
State-Based Softkeys Bottom Keys only
Label LAB
Key Display Behavior
Sat Jan 1 1218am
Softkey Line/Call Appearance Lights
Line Key
Line Keys and Softkeys
Softkeys
Configuring a Line Key
Expansion Module Keys
Line=2
Speeddial Key
Speeddial Prefix
Key
Enter Name Enter Number Line Save Backspace ABC Cancel
Enter Name
Select Speed Dial Edit and press Select
Creating a Speeddial Using the Speed Dial Edit Option
Line Keys and Softkeys
Softkeys
Click on Operation-Keypad Speeddial
Select Preferences Select Speed Dial Edit
Editing Speeddial Keys
Edit the speeddial information as applicable and press Save
Editing a Speeddial on a Softkey or Expansion Module Key
Click on Operation-Keypad Speeddial
Do not Disturb DND Key
Configuring a DND Key
Softkeys
Busy Lamp Field BLF Key
Global
Configuring a BLF Key
Through Click to save your changes
BLF List Key
Configuring a BLF List Key
Through
Expansion Module Keys
Automatic Call Distribution ACD Key for Sylantro Servers
Configuring an Automatic Call Distribution ACD Key
ACD LED Table
Using the ACD Feature on your IP Phone
Using the ACD Key
User ID and Password prompts displays
Unavailable Log Out
Line Keys and Softkeys
Softkeys
Expansion Module Keys
Configuring Group Call Pickup GCP Key for Sylantro Servers
Using Group Call Pickup GCP
Using Directed Call Pickup/Group Call Pickup
Using Directed Call Pickup DCP
Select an extension Press the Pickup Key to answer the call
100 Model 6757i IP Phone User Guide
Services Key Top and Bottom keys are softkeys
XML Key
Model 6757i IP Phone User Guide 101
Configuring XML Services
102 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 103
Configuring an XML Key
104 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 105
Accessing the XML Service
From the Services Menu
Services Key
106 Model 6757i IP Phone User Guide
Configuring a WebApps Key
WebApps Key
To use the WebApps key
Using the WebApps Key
Model 6757i IP Phone User Guide 107
108 Model 6757i IP Phone User Guide
Configuring a Flash Key
Flash Key
Model 6757i IP Phone User Guide 109
110 Model 6757i IP Phone User Guide
Configuring a Sprecode Key
Sprecode Key
Model 6757i IP Phone User Guide 111
112 Model 6757i IP Phone User Guide
Park/Pickup Static Configuration
Park/Pickup Keys
Server Park Values Pickup Values
Park/Pickup Call Server Configuration Values
Model 6757i IP Phone User Guide 113
114 Model 6757i IP Phone User Guide
Configuring Park /Pickup using Static Configuration
Click on Basic Settings-Preferences-General
Model 6757i IP Phone User Guide 115
Park/Pickup Key Configuration
Key Configuration Using the Aastra Web UI
Configuring Park/Pickup using Key Configuration
116 Model 6757i IP Phone User Guide
Park a Call
Using the Park Call/Pickup Parked Call Feature
Model 6757i IP Phone User Guide 117
Pickup a Parked Call
118 Model 6757i IP Phone User Guide
How it works
Configuring a Last Call Return Key
Last Call Return lcr Key Sylantro Servers only
Model 6757i IP Phone User Guide 119
120 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 121
Configuring a Call Forward Key
Call Forward Key
122 Model 6757i IP Phone User Guide
BLF/Xfer Key Requirements and Functionality
BLF/Xfer
Model 6757i IP Phone User Guide 123
124 Model 6757i IP Phone User Guide
Configuring a BLF/Xfer Key
Model 6757i IP Phone User Guide 125
Speeddial/Xfer Key Requirements and Functionality
Speeddial/Xfer
126 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 127
Configuring a Speeddial/Xfer Key
128 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 129
Speeddial/Conf
130 Model 6757i IP Phone User Guide
Configuring a Speeddial/Conf Key
Model 6757i IP Phone User Guide 131
132 Model 6757i IP Phone User Guide
Services Key
Model 6757i IP Phone User Guide 133
Configuring a Services Key
134 Model 6757i IP Phone User Guide
Directory Key
Configuring a Directory Key
Directory Key
Model 6757i IP Phone User Guide 135
136 Model 6757i IP Phone User Guide
Callers List Key
Configuring a Callers List Key
Callers List Key
Model 6757i IP Phone User Guide 137
138 Model 6757i IP Phone User Guide
Intercom Key
Intercom Key
Model 6757i IP Phone User Guide 139
140 Model 6757i IP Phone User Guide
Configuring an Intercom Key
Model 6757i IP Phone User Guide 141
142 Model 6757i IP Phone User Guide
Configuring a Phone Lock Key
Phone Lock Key
Model 6757i IP Phone User Guide 143
Using the Lock/Unlock Key on the IP Phone
144 Model 6757i IP Phone User Guide
Configuring a Paging Key
Paging Key Sends the RTP Stream
Model 6757i IP Phone User Guide 145
146 Model 6757i IP Phone User Guide
Using the Paging Key
Model 6757i IP Phone User Guide 147
Configuring a None Key
None Key
148 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 149
Configuring an Empty Key
Empty Key
150 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 151
Deleting a Key
152 Model 6757i IP Phone User Guide
Making Calls
Dialing a Number
Model 6757i IP Phone User Guide 153
Using Handsfree Speakerphone
To Make and Receive Calls Using a Headset
Using a Headset
Advanced Volume Controls for the Headset Mic
To change this volume
Model 6757i IP Phone User Guide 155
Using Intercom
Using the Icom Key
Incoming Intercom Features Aastra Web UI Description
156 Model 6757i IP Phone User Guide
Incoming Intercom Features Description Aastra Web UI
Deleting from the Redial List
Accessing the Redial List
Redial
Model 6757i IP Phone User Guide 157
158 Model 6757i IP Phone User Guide
Mute
To answer the call
Receiving Calls
Answering an Incoming Call
Model 6757i IP Phone User Guide 159
160 Model 6757i IP Phone User Guide
Sending an Incoming Call to Voicemail
To place a call on hold
Handling Calls
Placing a Call on Hold
Model 6757i IP Phone User Guide 161
Retrieving a Held Call
When on Hold
162 Model 6757i IP Phone User Guide
Automatic Hold
Blind Transfer
Screen that displays when handset is lifted
Transferring Calls
Model 6757i IP Phone User Guide 163
To transfer a call to another extension
Transfer Key when handset is lifted
164 Model 6757i IP Phone User Guide
Local Conferencing
Conferencing Calls
Model 6757i IP Phone User Guide 165
Conference Key
Using Local Conferencing
166 Model 6757i IP Phone User Guide
Centralized Conferencing for Sylantro and Broadsoft Servers
Model 6757i IP Phone User Guide 167
Joining Two Active Calls in a Single Conference
168 Model 6757i IP Phone User Guide
Using Centralized Conferencing
Model 6757i IP Phone User Guide 169
Setting Up Multiple Conferences for Sylantro Server only
Joining Additional Parties to Active Conferences
Ending Calls
170 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 171
Accessing Your Directory
Managing Calls
Directory List
Managing the Directory List
Sorting Entries and Quick Search Feature
172 Model 6757i IP Phone User Guide
Directory List Limitations
Model 6757i IP Phone User Guide 173
Adding New Entries to the Directory List
Screen
Editing Entries in the Directory List
174 Model 6757i IP Phone User Guide
Scrolling Multiple Screens Per Entry
Model 6757i IP Phone User Guide 175
Arranging Multiple Screens
176 Model 6757i IP Phone User Guide
Deleting Entries from the Directory List
Model 6757i IP Phone User Guide 177
Saving Entries to the Directory List
178 Model 6757i IP Phone User Guide
Directory Key Redial List Key
Model 6757i IP Phone User Guide 179
Directory Key Callers List Key
Downloading the Directory List to Your PC
180 Model 6757i IP Phone User Guide
Click on Operation-Directory
Model 6757i IP Phone User Guide 181
Download the Directory List
Display Item Description
Callers List
182 Model 6757i IP Phone User Guide
Caller’s List Screen Display
Callers List Key Handsfree Button
Access the Callers List
Model 6757i IP Phone User Guide 183
Edit Entries in the Callers List
184 Model 6757i IP Phone User Guide
Delete Entries from the Callers List
Model 6757i IP Phone User Guide 185
Download the Callers List
186 Model 6757i IP Phone User Guide
Download the Callers List to Your PC
Model 6757i IP Phone User Guide 187
Account Configuration DND and Call Forwarding
DND Account-Based Configuration
188 Model 6757i IP Phone User Guide
Configuring DND
Model 6757i IP Phone User Guide 189
Configuring DND Using the Aastra Web UI
190 Model 6757i IP Phone User Guide
Click on Basic Settings-Account Configuration
Using DND Modes via the IP Phone UI
Model 6757i IP Phone User Guide 191
DND in Account Mode
DND in Phone Mode Default
192 Model 6757i IP Phone User Guide
DND in Custom Mode
Model 6757i IP Phone User Guide 193
Call Forward Account-Based Configuration
Page
Model 6757i IP Phone User Guide 195
Configuring Cfwd Using the Aastra Web UI
196 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 197
198 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 199
Using Cfwd via the IP Phone UI
Cfwd in Account Mode
200 Model 6757i IP Phone User Guide
Cfwd Disabled
Change the State Change the Number Change the No. Rings
Model 6757i IP Phone User Guide 201
202 Model 6757i IP Phone User Guide
Cfwd in Phone Mode
Model 6757i IP Phone User Guide 203
204 Model 6757i IP Phone User Guide
Calls
Model 6757i IP Phone User Guide 205
Cfwd in Custom Mode
206 Model 6757i IP Phone User Guide
Number
Model 6757i IP Phone User Guide 207
208 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 209
Missed Calls Indicator
Accessing and Clearing Missed Calls
210 Model 6757i IP Phone User Guide
Using Voicemail
Voicemail
Suppress Dtmf Playback
Additional Features
Configuring Suppression of Dtmf Playback
Star Codes
212 Model 6757i IP Phone User Guide
Click on Basic Settings-Preferences
Model 6757i IP Phone User Guide 213
Configuring Display of Dtmf Digits
Display Dtmf Digits
214 Model 6757i IP Phone User Guide
Enabling/Disabling Call Waiting
Enable/Disable Call Waiting
Model 6757i IP Phone User Guide 215
216 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 217
Configuring Call Waiting Tone
Play Call Waiting Tone
218 Model 6757i IP Phone User Guide
Configuring Stuttered Dial Tone
Stuttered Dial Tone
Model 6757i IP Phone User Guide 219
Configuring XML Beep Support
XML Beep Support
220 Model 6757i IP Phone User Guide
Status Scroll Delay
Configuring Status Scroll Delay
Intercom Behavior
Incoming Call Interrupts Dialing
Model 6757i IP Phone User Guide 221
Transfer/Conference Call Behavior
222 Model 6757i IP Phone User Guide
Configuring Incoming Call Interrupts Dialing
Model 6757i IP Phone User Guide 223
Switch UI Focus to Ringing Line
224 Model 6757i IP Phone User Guide
Preferred Line and Preferred Line Timeout
Phone Feature Preferred Line Behavior
Model 6757i IP Phone User Guide 225
226 Model 6757i IP Phone User Guide
Goodbye Key Cancels Incoming Calls
Configuring Goodbye Key to Cancel Incoming Calls
Model 6757i IP Phone User Guide 227
Using the Goodbye Key to Cancel Incoming Calls Feature
Goodbye Key Cancels Incoming Call is
228 Model 6757i IP Phone User Guide
Configuring UPnP Mapping Lines
UPnP Mapping Lines for remote phones
Model 6757i IP Phone User Guide 229
230 Model 6757i IP Phone User Guide
Message Waiting Indicator
Configuring Message Waiting Indicator
Microphone Mute
Incoming Intercom Call Features
Model 6757i IP Phone User Guide 231
Incoming Intercom
Allow Barge
232 Model 6757i IP Phone User Guide
Auto-Answer/Play Warning Tone
Model 6757i IP Phone User Guide 233
Configuring Incoming Intercom Settings
234 Model 6757i IP Phone User Guide
Using Redial Key for Last Number Redial
Group RTP Paging receives RTP streams
Model 6757i IP Phone User Guide 235
236 Model 6757i IP Phone User Guide
Configuring Group RTP Paging
Group Paging RTP Settings
Model 6757i IP Phone User Guide 237
Configuring Lldp Elin
238 Model 6757i IP Phone User Guide
Available Features Enabled by Administrators
Outgoing Intercom Calls
Missed Call Summary Subscription
Model 6757i IP Phone User Guide 239
Customizable Callers List Key and Services Key
Autodial Hotline and Warmline
Centralized Conferencing
240 Model 6757i IP Phone User Guide
Answer and Ignore Softkeys for XML Applications
XML Softkey for Special Characters in XML Applications
IP Phone UI Screen During WAV Streaming
Using the Keypad During Active XML Applications
Playing a WAV File On Your Phone
Model 6757i IP Phone User Guide 241
Options Key
Key Redirection
242 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 243
XML Applications and Off-Hook Interaction
XML Override for a Locked Phone
RTP Recording and Simultaneous Playing
244 Model 6757i IP Phone User Guide
Hold Feature Enhancement for Broadsoft Servers
IP Phone UI when Broadsoft CMS is Enabled
Model M675i
Model M670i and M675i Expansion Modules
Model 6757i IP Phone User Guide 245
Model M670i
Expansion Module keys support the following functions
246 Model 6757i IP Phone User Guide
M675i Expansion Module
Using the Expansion Modules
Model 6757i IP Phone User Guide 247
M670i Expansion Module
2 Screen
248 Model 6757i IP Phone User Guide
1 Screen
Press-and-Hold to Create a Speeddial Key
Model 6757i IP Phone User Guide 249
250 Model 6757i IP Phone User Guide
Troubleshooting Solutions
Model 6757i IP Phone User Guide 251
What are services, and how do I use them?
Why does my phone display the No Service message?
How do I change my user password?
252 Model 6757i IP Phone User Guide
Why does my phone display Bad Encrypted Config?
How do I restart the IP phone?
Model 6757i IP Phone User Guide 253
How do I lock my phone?
254 Model 6757i IP Phone User Guide
Model 6757i IP Phone User Guide 255
Page
Exclusions
Limited Warranty
Warranty Repair Services
Model 6757i IP Phone User Guide 257
258 Model 6757i IP Phone User Guide
After Warranty Service
Time Zone Name Time Zone Code
Appendix a Time Zone Codes
Time Zone Name/Time Zone Code Table
NST
Time
SGT
Numerics
Index
Index-2 Model 6757i IP Phone User Guide
Index-3
Index-4 Model 6757i IP Phone User Guide
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