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Aastra Telecom 6757I CT manual Hold Feature Enhancement for Broadsoft Servers

Models: 6757I CT

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Available Features Enabled by Administrators

“Hold” Feature Enhancement (for Broadsoft Servers)

The Hold feature allows you to put an active call on “hold,” then retrieve the call later. This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft). If a server does not support RFC3264, then the IP phones do not use RFC3264 functionality.

Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)

If enabled by an Administrator, the 6757i CT has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft Server using the CMS tool, a LOGIN key displays. Pressing the LOGIN key displays a login screen with Username and Password. Username can be up to 40 characters and Password can be up to 20 characters. A System Administrator can optionally configure a Domain Name to be used as the Username (e.g. username@domain.com). A user can navigate the screen using the navigation keys (arrow keys) on the phone. The screen provides a SUBMIT key for submission of the field information, and a CANCEL key for exiting the login screen. Appropriate messages display if the phone reaches a timeout while trying to connect to the server, or if a Username or Password are incorrect.

Once the login information for a specific user is entered and accepted by the server, the phone reboots and downloads the user profile.

IP Phone UI when Broadsoft CMS is Enabled

When the Broadsoft CMS feature is enabled on the IP Phone, the following screens display:

	Login Screen	Username/Password Screen
L1	471348471	Please Enter:
	Tues Jan1 10:00am	Username:
		Password:
		- Backspace	Cancel -
	Log In -	- abc...	Submit -
		- abc...	Submit -

274	Model 6757i CT IP Phone User Guide

Image 284

Aastra Telecom 6757I CT manual Hold Feature Enhancement for Broadsoft Servers, Model 6757i CT IP Phone User Guide

Contents

6757i CT IP Phone Page Software License Agreement IiiPage Table of Contents Defining an Emergency Dial Plan Multiple Line and Call AppearancesState-Based Softkeys Bottom Keys only Line Key Dialing a Number 152Handset Keys 211 Handset Key Descriptions 212 ViiPairing/Unpairing the Handset 234 Additional Features 241Available Features Enabled by Administrators 268 Using the Expansion Modules 277Page Model 6757i CT IP Phone User Guide About this GuideDocumentation Introduction Phone FeaturesCordless Handset Features Installation and Setup RequirementsGetting Started Plugging in and Starting the PhoneUpdating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Screen Display After Picking Up the HandsetIdle Screen After Handset Pickup Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions Reference Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call ForwardSimplified Options Menu References Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Settings Headings Descriptions BasicSelect Phone Status Phone StatusPhone Status via IP Phone UI Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press SelectPhone Status via the Aastra Web UI SIP Account Status SIP Account StatusWhere Example Backup Registrar Line SIP Account Status Used?Status Description Condition Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring TonesConfiguring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring ToneClick on Basic Settings-Preferences-Ring Tones Press Done Select Tone SetSelect Contrast Level Setting Contrast LevelContrast Level Setting the Backlight BacklightSelect Backlight OffIf you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Audio Mode Set AudioHeadset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/SpeakerSelect Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set TimeSelect Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Daylight SavingsMin summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time ServerClick on Basic Settings-Preferences-Time and Date Setting Click to save your settings Language Specifying the Language to UseSelect Screen Language Français FrenchClick on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase CharactersSpanish GermanExample Configuring Language Input Using the IP Phone UIItalian Click on Basic Settings- Preferences-Language Settings Select Input LanguageLatin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need toClick on Operation-User Password Resetting a User Password Reset a User PasswordSelect Restart Phone Click on Operation-ResetRestarting your phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the PhoneClick on Operation-Phone Lock Lock the Phone? field, clickDefining an Emergency Dial Plan Emergency Description NumberDefine an Emergency Dial Plan 911110Line Keys and Softkeys Multiple Line and Call AppearancesSoftkeys Key Function Description None SpeeddialDo Not Disturb Busy Lamp Field BLFServices Key Function Description Speeddial/ConfDirectory Callers ListState Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Key Display Behavior Label LABSat Jan 1 1218am Line Key Softkey Line/Call Appearance LightsLine Keys and Softkeys Configuring a Line Key SoftkeysExpansion Module Keys Speeddial Key Speeddial PrefixKey Line=2Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD buttonLine Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys Select Preferences Select Speed Dial EditEdit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND KeySoftkeys Busy Lamp Field BLF Key Configuring a BLF Key GlobalThrough Click to save your changes Configuring a BLF List Key BLF List KeyThrough Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Select an extension Press the Pickup Key to answer the call 100 Model 6757i CT IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Configuring XML Services Model 6757i CT IP Phone User Guide 101102 Model 6757i CT IP Phone User Guide Configuring an XML Key Model 6757i CT IP Phone User Guide 103104 Model 6757i CT IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6757i CT IP Phone User Guide 105106 Model 6757i CT IP Phone User Guide Configuring a WebApps KeyWebApps Key To use the WebApps key Using the WebApps KeyModel 6757i CT IP Phone User Guide 107 108 Model 6757i CT IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i CT IP Phone User Guide 109 110 Model 6757i CT IP Phone User Guide Configuring a Sprecode KeySprecode Key Model 6757i CT IP Phone User Guide 111 112 Model 6757i CT IP Phone User Guide Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration ValuesModel 6757i CT IP Phone User Guide 113 114 Model 6757i CT IP Phone User Guide Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Park/Pickup Key Configuration Key Configuration Using the Aastra Web UIConfiguring Park/Pickup using Key Configuration Model 6757i CT IP Phone User Guide 115116 Model 6757i CT IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i CT IP Phone User Guide 117 118 Model 6757i CT IP Phone User Guide Pickup a Parked CallConfiguring a Last Call Return Key Last Call Return lcr Key Sylantro Servers onlyModel 6757i CT IP Phone User Guide 119 How it works120 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 121 Configuring a Call Forward KeyCall Forward Key 122 Model 6757i CT IP Phone User Guide BLF/Xfer Key Requirements and Functionality BLF/XferModel 6757i CT IP Phone User Guide 123 Configuring a BLF/Xfer Key 124 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 125 Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer126 Model 6757i CT IP Phone User Guide Configuring a Speeddial/Xfer Key Model 6757i CT IP Phone User Guide 127128 Model 6757i CT IP Phone User Guide Speeddial/Conf Model 6757i CT IP Phone User Guide 129Configuring a Speeddial/Conf Key 130 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 131 Services Key 132 Model 6757i CT IP Phone User GuideConfiguring a Services Key Model 6757i CT IP Phone User Guide 133134 Model 6757i CT IP Phone User Guide Configuring a Directory Key Directory KeyModel 6757i CT IP Phone User Guide 135 Directory Key136 Model 6757i CT IP Phone User Guide Configuring a Callers List Key Callers List KeyModel 6757i CT IP Phone User Guide 137 Callers List Key138 Model 6757i CT IP Phone User Guide Intercom Key Intercom KeyModel 6757i CT IP Phone User Guide 139 Configuring an Intercom Key 140 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 141 142 Model 6757i CT IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Model 6757i CT IP Phone User Guide 143144 Model 6757i CT IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6757i CT IP Phone User Guide 145 Using the Paging Key 146 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 147 Configuring a None KeyNone Key 148 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 149 Configuring an Empty KeyEmpty Key 150 Model 6757i CT IP Phone User Guide Deleting a Key Model 6757i CT IP Phone User Guide 151152 Model 6757i CT IP Phone User Guide Making CallsDialing a Number Model 6757i CT IP Phone User Guide 153 Using Handsfree SpeakerphonePre-dialing a Number Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a HeadsetUsing Intercom Using the Icom KeyIncoming Intercom Features Aastra Web UI Description Model 6757i CT IP Phone User Guide 155Incoming Intercom Features Description Aastra Web UI 156 Model 6757i CT IP Phone User GuideAccessing the Redial List RedialModel 6757i CT IP Phone User Guide 157 Deleting from the Redial ListMute 158 Model 6757i CT IP Phone User GuideReceiving Calls Answering an Incoming CallModel 6757i CT IP Phone User Guide 159 To answer the callSending an Incoming Call to Voicemail 160 Model 6757i CT IP Phone User GuideHandling Calls Placing a Call on HoldModel 6757i CT IP Phone User Guide 161 To place a call on holdWhen on Hold 162 Model 6757i CT IP Phone User GuideAutomatic Hold Retrieving a Held CallScreen that displays when handset is lifted Transferring CallsModel 6757i CT IP Phone User Guide 163 Blind TransferTo transfer a call to another extension Transfer Key when handset is lifted164 Model 6757i CT IP Phone User Guide Local Conferencing Conferencing CallsModel 6757i CT IP Phone User Guide 165 Conference Key Using Local Conferencing166 Model 6757i CT IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i CT IP Phone User Guide 167Joining Two Active Calls in a Single Conference Using Centralized Conferencing 168 Model 6757i CT IP Phone User GuideSetting Up Multiple Conferences for Sylantro Server only Model 6757i CT IP Phone User Guide 169Joining Additional Parties to Active Conferences Ending Calls170 Model 6757i CT IP Phone User Guide Accessing Your Directory Managing CallsDirectory List Model 6757i CT IP Phone User Guide 171Managing the Directory List Sorting Entries and Quick Search Feature172 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 173 Adding New Entries to the Directory ListScreen Directory List Limitations174 Model 6757i CT IP Phone User Guide Editing Entries in the Directory ListModel 6757i CT IP Phone User Guide 175 Scrolling Multiple Screens Per Entry176 Model 6757i CT IP Phone User Guide Arranging Multiple ScreensModel 6757i CT IP Phone User Guide 177 Deleting Entries from the Directory List178 Model 6757i CT IP Phone User Guide Saving Entries to the Directory ListDirectory Key Redial List Key Model 6757i CT IP Phone User Guide 179Directory Key Callers List Key 180 Model 6757i CT IP Phone User Guide Downloading the Directory List to Your PCAccessing the Directory List Model 6757i CT IP Phone User Guide 181Download the Directory List Click on Operation-DirectoryCallers List 182 Model 6757i CT IP Phone User GuideCaller’s List Screen Display Display Item DescriptionCallers List Key Handsfree Button Accessing the Callers ListModel 6757i CT IP Phone User Guide 183 184 Model 6757i CT IP Phone User Guide Editing Entries in the Callers ListModel 6757i CT IP Phone User Guide 185 Deleting Entries from the Callers ListDownload the Callers List 186 Model 6757i CT IP Phone User GuideDownloading the Callers List to Your PC Model 6757i CT IP Phone User Guide 187 Account Configuration DND and Call ForwardingDND Account-Based Configuration Configuring DND 188 Model 6757i CT IP Phone User GuideConfiguring DND Using the Aastra Web UI Model 6757i CT IP Phone User Guide 189190 Model 6757i CT IP Phone User Guide Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI Model 6757i CT IP Phone User Guide 191 DND in Account ModeDND in Phone Mode Default DND in Custom Mode 192 Model 6757i CT IP Phone User GuideIndicates DND OffCall Forward Account-Based Configuration Model 6757i CT IP Phone User Guide 193194 Model 6757i CT IP Phone User Guide Configuring Cfwd Using the Aastra Web UI Model 6757i CT IP Phone User Guide 195196 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 197 Click To save your changes198 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode 200 Model 6757i CT IP Phone User Guide Change the State Change the Number Change the No. Rings Model 6757i CT IP Phone User Guide 201Call Forward State Screen 202 Model 6757i CT IP Phone User Guide Cfwd in Phone ModeMode Screen No Cfwd phone Model 6757i CT IP Phone User Guide 203 Calls 204 Model 6757i CT IP Phone User GuideAccount Screen Cfwd in Custom ModeModel 6757i CT IP Phone User Guide 205 206 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 207 ChangeState No. Rings208 Model 6757i CT IP Phone User Guide Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List Model 6757i CT IP Phone User Guide 209210 Model 6757i CT IP Phone User Guide Using VoicemailVoicemail Model 6757i CT IP Phone User Guide 211 Cordless HandsetHandset Keys Handset Key Descriptions 212 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 213 Item # Menu list214 Model 6757i CT IP Phone User Guide Accessing Options on the Cordless HandsetIntercom Ring Tone Model 6757i CT IP Phone User Guide 215Call timer Custom NameVibrate 216 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 217 Handset Pairing/UnpairingKey Lock On or Off Finding the Phones’s IP Address using the Handset Silent Alert218 Model 6757i CT IP Phone User Guide To activate Silent Alert from the option displayFeature Keys on the Handset Model 6757i CT IP Phone User Guide 219Key Function Description Private/Public Feature Key Programming Guidelines220 Model 6757i CT IP Phone User Guide Click on Operation-Handset Keys Programming Feature KeysModel 6757i CT IP Phone User Guide 221 Idle Mode Handset Icons and Status Messages222 Model 6757i CT IP Phone User Guide Screen IconsModel 6757i CT IP Phone User Guide 223 Multifunction Handset LED IndicatorUsing Handset Keys 224 Model 6757i CT IP Phone User Guide Battery Charging Handset Battery Indicator & StatusModel 6757i CT IP Phone User Guide 225 Menu List ÂVolume Control To adjust the receiver volumeTo adjust the ringer volume Directory Cordless HandsetModel 6757i CT IP Phone User Guide 227 To add an entry to the directory 228 Model 6757i CT IP Phone User GuideAdding an Entry to the Directory Dialing from the Callers List Callers List Cordless HandsetModel 6757i CT IP Phone User Guide 229 230 Model 6757i CT IP Phone User Guide Saving Entries from the Callers List to the DirectoryMaking Calls from Cordless Handset Receiving CallsCall Privacy Model 6757i CT IP Phone User Guide 231Public and Private Feature Key 232 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 233 Pairing and Unpairing Cordless Handset to Base Pairing/Unpairing the HandsetPairing the Handset to the Base Unit Select Preferences-Handset PairingSelect Hset Pairing Model 6757i CT IP Phone User Guide 235236 Model 6757i CT IP Phone User Guide Successful Pairing of HandsetFailed Pairing of Handset Unpairing the Handset from the Base Unit Using the Base UI Model 6757i CT IP Phone User Guide 237Failed Removal 238 Model 6757i CT IP Phone User GuideSuccessful Removal Model 6757i CT IP Phone User Guide 239 Successful Removal Attempt240 Model 6757i CT IP Phone User Guide Failed Removal AttemptAdditional Features Configuring Suppression of Dtmf PlaybackStar Codes Suppress Dtmf PlaybackClick on Basic Settings-Preferences 242 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 243 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 244 Model 6757i CT IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6757i CT IP Phone User Guide 245 246 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 247 Configuring Call Waiting TonePlay Call Waiting Tone 248 Model 6757i CT IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i CT IP Phone User Guide 249 Configuring XML Beep SupportXML Beep Support 250 Model 6757i CT IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Incoming Call Interrupts Dialing Model 6757i CT IP Phone User Guide 251Transfer/Conference Call Behavior Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 252 Model 6757i CT IP Phone User GuideSwitch UI Focus to Ringing Line Model 6757i CT IP Phone User Guide 253254 Model 6757i CT IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6757i CT IP Phone User Guide 255 256 Model 6757i CT IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6757i CT IP Phone User Guide 257 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 258 Model 6757i CT IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6757i CT IP Phone User Guide 259 260 Model 6757i CT IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Call Features Model 6757i CT IP Phone User Guide 261Incoming Intercom Microphone MuteAllow Barge 262 Model 6757i CT IP Phone User GuideAuto-Answer/Play Warning Tone Configuring Incoming Intercom Settings Model 6757i CT IP Phone User Guide 263Using Redial Key for Last Number Redial 264 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 265 Group RTP Paging receives RTP streams266 Model 6757i CT IP Phone User Guide Configuring Group RTP PagingGroup Paging RTP Settings Configuring Lldp Elin Model 6757i CT IP Phone User Guide 267Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription 268 Model 6757i CT IP Phone User GuideCustomizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Model 6757i CT IP Phone User Guide 269270 Model 6757i CT IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Using the Keypad During Active XML Applications Playing a WAV File On Your PhoneModel 6757i CT IP Phone User Guide 271 IP Phone UI Screen During WAV StreamingOptions Key Key Redirection272 Model 6757i CT IP Phone User Guide XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing Model 6757i CT IP Phone User Guide 273274 Model 6757i CT IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model M670i and M675i Expansion Modules Model 6757i CT IP Phone User Guide 275Model M670i Model M675i276 Model 6757i CT IP Phone User Guide Expansion Module keys support the following functionsUsing the Expansion Modules Model 6757i CT IP Phone User Guide 277M670i Expansion Module M675i Expansion Module2 Screen 278 Model 6757i CT IP Phone User Guide1 Screen Model 6757i CT IP Phone User Guide 279 Press-and-Hold to Create a Speeddial KeyTroubleshooting Solutions 280 Model 6757i CT IP Phone User GuideWhat are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? Model 6757i CT IP Phone User Guide 281Why does my phone display Bad Encrypted Config? 282 Model 6757i CT IP Phone User GuideModel 6757i CT IP Phone User Guide 283 How do I restart the IP phone?284 Model 6757i CT IP Phone User Guide How do I lock my phone?Model 6757i CT IP Phone User Guide 285 Page Exclusions Limited WarrantyWarranty Repair Services After Warranty Service Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Index NumericsIndex-2 Model 6757i CT IP Phone User Guide Index-3 Index-4 Model 6757i CT IP Phone User Guide Index-5 Page