Transferring Calls, Blind Transfer | Aastra Telecom 6757I CT

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

IP Phone UI

When you lift the handset on the phone, the Transfer key displays on the bottom set of softkeys by default. Use this key to transfer calls.

L1	John Smith

>

Dial

Conf

XferMore

Screen that displays when handset is lifted

Handling Calls

Model 6757i CT IP Phone User Guide

163

Image 173

Aastra Telecom 6757I CT Transferring Calls, Model 6757i CT IP Phone User Guide 163, Blind Transfer, Consultative Transfer

Contents

6757i CT IP Phone Page Iii Software License AgreementPage Table of Contents Multiple Line and Call Appearances Defining an Emergency Dial PlanState-Based Softkeys Bottom Keys only Line Key Dialing a Number 152 Vii Handset Keys 211 Handset Key Descriptions 212 Additional Features 241 Pairing/Unpairing the Handset 234 Using the Expansion Modules 277 Available Features Enabled by Administrators 268Page Model 6757i CT IP Phone User Guide About this GuideDocumentation Introduction Phone FeaturesCordless Handset Features Requirements Installation and Setup Plugging in and Starting the Phone Getting Started Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Screen Display After Picking Up the Handset Idle Screen with Voicemail Messages Idle Screen After Handset Pickup Keys Key Description IP Phone Keys and Key DescriptionsKey Descriptions IP Phone Keys and Key Descriptions Reference Phone Options via the IP Phone UI Methods for Customizing Your PhoneOption Number Call Forward Simplified Options Menu References Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Available Functions for Softkeys Headings Descriptions StatusOperation Headings Descriptions Basic Settings Select Phone Status Phone StatusPhone Status via IP Phone UI Scroll to IP&MAC Addresses and press Select Finding Your Phone’s IP Address Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Where Example Backup Registrar Line SIP Account Status Used?Status Description Condition Customizing Your Phone Configuration Method Valid Values Default ValueRing Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone Press Done Select Tone Set Click on Basic Settings-Preferences-Ring Tones Select Contrast Level Setting Contrast LevelContrast Level Backlight Setting the BacklightSelect Backlight Off If you selected Auto, press the Advanced softkey Select Preferences Select Live Dialpad Live DialpadEnabling/Disabling Live Dialpad Set Audio Audio Mode Setting Audio Mode and Headset Mic Volume Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Time and Date Configuring Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Select Preferences Select Time and Date Select Time FormatSet Date and Date Format Select Date Format Select Preferences Select Time and Date Select Time Zone Set Time ZoneDaylight Savings Time Select Preferences Select Daylight Savings Set Time Servers Min summertime 1h summertime Automatic DefaultSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Click to save your settings Specifying the Language to Use LanguageSelect Screen Language Français French Click on Basic Settings-Preferences-Language Settings Keypad Input Alphabet Tables English Language InputFrench Key Uppercase Characters Lowercase Characters German Spanish Example Configuring Language Input Using the IP Phone UIItalian Select Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Setting a User Password User PasswordSelect User Password and press Select If you change the password Then you need to Click on Operation-User Password Reset a User Password Resetting a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Locking/Unlocking a Phone Phone LockLock the Phone Unlock the Phone Lock the Phone? field, click Click on Operation-Phone Lock Emergency Description Number Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Multiple Line and Call Appearances Line Keys and Softkeys Softkeys Speeddial Key Function Description NoneDo Not Disturb Busy Lamp Field BLF Key Function Description Speeddial/Conf ServicesDirectory Callers List State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only Label LAB Key Display Behavior Sat Jan 1 1218am Softkey Line/Call Appearance Lights Line Key Line Keys and Softkeys Softkeys Configuring a Line Key Expansion Module Keys Speeddial Prefix Speeddial KeyKey Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Press SD button Creating a Speeddial Using the Speed Dial Edit Option Line Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Select Preferences Select Speed Dial Edit Editing Speeddial Keys Edit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Do not Disturb DND Key Configuring a DND Key Softkeys Busy Lamp Field BLF Key Global Configuring a BLF Key Through Click to save your changes BLF List Key Configuring a BLF List Key Through Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Select an extension Press the Pickup Key to answer the call 100 Model 6757i CT IP Phone User Guide Services Key Top and Bottom keys are softkeysXML Key Model 6757i CT IP Phone User Guide 101 Configuring XML Services 102 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 103 Configuring an XML Key 104 Model 6757i CT IP Phone User Guide From the Services Menu Accessing the XML ServiceServices Key Model 6757i CT IP Phone User Guide 105 106 Model 6757i CT IP Phone User Guide Configuring a WebApps KeyWebApps Key To use the WebApps key Using the WebApps KeyModel 6757i CT IP Phone User Guide 107 108 Model 6757i CT IP Phone User Guide Configuring a Flash KeyFlash Key Model 6757i CT IP Phone User Guide 109 110 Model 6757i CT IP Phone User Guide Configuring a Sprecode KeySprecode Key Model 6757i CT IP Phone User Guide 111 112 Model 6757i CT IP Phone User Guide Park/Pickup Static ConfigurationPark/Pickup Keys Server Park Values Pickup Values Park/Pickup Call Server Configuration ValuesModel 6757i CT IP Phone User Guide 113 114 Model 6757i CT IP Phone User Guide Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Key Configuration Using the Aastra Web UI Park/Pickup Key ConfigurationConfiguring Park/Pickup using Key Configuration Model 6757i CT IP Phone User Guide 115 116 Model 6757i CT IP Phone User Guide Park a Call Using the Park Call/Pickup Parked Call FeatureModel 6757i CT IP Phone User Guide 117 Pickup a Parked Call 118 Model 6757i CT IP Phone User Guide Last Call Return lcr Key Sylantro Servers only Configuring a Last Call Return KeyModel 6757i CT IP Phone User Guide 119 How it works 120 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 121 Configuring a Call Forward KeyCall Forward Key 122 Model 6757i CT IP Phone User Guide BLF/Xfer Key Requirements and Functionality BLF/XferModel 6757i CT IP Phone User Guide 123 124 Model 6757i CT IP Phone User Guide Configuring a BLF/Xfer Key Model 6757i CT IP Phone User Guide 125 Speeddial/Xfer Key Requirements and Functionality Speeddial/Xfer126 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 127 Configuring a Speeddial/Xfer Key 128 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 129 Speeddial/Conf 130 Model 6757i CT IP Phone User Guide Configuring a Speeddial/Conf Key Model 6757i CT IP Phone User Guide 131 132 Model 6757i CT IP Phone User Guide Services Key Model 6757i CT IP Phone User Guide 133 Configuring a Services Key 134 Model 6757i CT IP Phone User Guide Directory Key Configuring a Directory KeyModel 6757i CT IP Phone User Guide 135 Directory Key 136 Model 6757i CT IP Phone User Guide Callers List Key Configuring a Callers List KeyModel 6757i CT IP Phone User Guide 137 Callers List Key 138 Model 6757i CT IP Phone User Guide Intercom Key Intercom KeyModel 6757i CT IP Phone User Guide 139 140 Model 6757i CT IP Phone User Guide Configuring an Intercom Key Model 6757i CT IP Phone User Guide 141 142 Model 6757i CT IP Phone User Guide Configuring a Phone Lock KeyPhone Lock Key Model 6757i CT IP Phone User Guide 143 Using the Lock/Unlock Key on the IP Phone 144 Model 6757i CT IP Phone User Guide Configuring a Paging KeyPaging Key Sends the RTP Stream Model 6757i CT IP Phone User Guide 145 146 Model 6757i CT IP Phone User Guide Using the Paging Key Model 6757i CT IP Phone User Guide 147 Configuring a None KeyNone Key 148 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 149 Configuring an Empty KeyEmpty Key 150 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 151 Deleting a Key 152 Model 6757i CT IP Phone User Guide Making CallsDialing a Number Model 6757i CT IP Phone User Guide 153 Using Handsfree SpeakerphonePre-dialing a Number Advanced Volume Controls for the Headset Mic Using a HeadsetTo change this volume To Make and Receive Calls Using a Headset Using the Icom Key Using IntercomIncoming Intercom Features Aastra Web UI Description Model 6757i CT IP Phone User Guide 155 156 Model 6757i CT IP Phone User Guide Incoming Intercom Features Description Aastra Web UI Redial Accessing the Redial ListModel 6757i CT IP Phone User Guide 157 Deleting from the Redial List 158 Model 6757i CT IP Phone User Guide Mute Answering an Incoming Call Receiving CallsModel 6757i CT IP Phone User Guide 159 To answer the call 160 Model 6757i CT IP Phone User Guide Sending an Incoming Call to Voicemail Placing a Call on Hold Handling CallsModel 6757i CT IP Phone User Guide 161 To place a call on hold 162 Model 6757i CT IP Phone User Guide When on HoldAutomatic Hold Retrieving a Held Call Transferring Calls Screen that displays when handset is liftedModel 6757i CT IP Phone User Guide 163 Blind Transfer To transfer a call to another extension Transfer Key when handset is lifted164 Model 6757i CT IP Phone User Guide Local Conferencing Conferencing CallsModel 6757i CT IP Phone User Guide 165 Conference Key Using Local Conferencing166 Model 6757i CT IP Phone User Guide Centralized Conferencing for Sylantro and Broadsoft Servers Model 6757i CT IP Phone User Guide 167Joining Two Active Calls in a Single Conference 168 Model 6757i CT IP Phone User Guide Using Centralized Conferencing Model 6757i CT IP Phone User Guide 169 Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls170 Model 6757i CT IP Phone User Guide Managing Calls Accessing Your DirectoryDirectory List Model 6757i CT IP Phone User Guide 171 Managing the Directory List Sorting Entries and Quick Search Feature172 Model 6757i CT IP Phone User Guide Adding New Entries to the Directory List Model 6757i CT IP Phone User Guide 173Screen Directory List Limitations Editing Entries in the Directory List 174 Model 6757i CT IP Phone User Guide Scrolling Multiple Screens Per Entry Model 6757i CT IP Phone User Guide 175 Arranging Multiple Screens 176 Model 6757i CT IP Phone User Guide Deleting Entries from the Directory List Model 6757i CT IP Phone User Guide 177 Saving Entries to the Directory List 178 Model 6757i CT IP Phone User Guide Directory Key Redial List Key Model 6757i CT IP Phone User Guide 179Directory Key Callers List Key Downloading the Directory List to Your PC 180 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 181 Accessing the Directory ListDownload the Directory List Click on Operation-Directory 182 Model 6757i CT IP Phone User Guide Callers ListCaller’s List Screen Display Display Item Description Callers List Key Handsfree Button Accessing the Callers ListModel 6757i CT IP Phone User Guide 183 Editing Entries in the Callers List 184 Model 6757i CT IP Phone User Guide Deleting Entries from the Callers List Model 6757i CT IP Phone User Guide 185 Download the Callers List 186 Model 6757i CT IP Phone User GuideDownloading the Callers List to Your PC Model 6757i CT IP Phone User Guide 187 Account Configuration DND and Call ForwardingDND Account-Based Configuration 188 Model 6757i CT IP Phone User Guide Configuring DND Model 6757i CT IP Phone User Guide 189 Configuring DND Using the Aastra Web UI 190 Model 6757i CT IP Phone User Guide Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI Model 6757i CT IP Phone User Guide 191 DND in Account ModeDND in Phone Mode Default 192 Model 6757i CT IP Phone User Guide DND in Custom ModeIndicates DND Off Model 6757i CT IP Phone User Guide 193 Call Forward Account-Based Configuration 194 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 195 Configuring Cfwd Using the Aastra Web UI 196 Model 6757i CT IP Phone User Guide Click To save your changes Model 6757i CT IP Phone User Guide 197 198 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 199 Using Cfwd via the IP Phone UICfwd in Account Mode 200 Model 6757i CT IP Phone User Guide Change the State Change the Number Change the No. Rings Model 6757i CT IP Phone User Guide 201Call Forward State Screen 202 Model 6757i CT IP Phone User Guide Cfwd in Phone ModeMode Screen No Cfwd phone Model 6757i CT IP Phone User Guide 203 204 Model 6757i CT IP Phone User Guide Calls Account Screen Cfwd in Custom ModeModel 6757i CT IP Phone User Guide 205 206 Model 6757i CT IP Phone User Guide Change Model 6757i CT IP Phone User Guide 207State No. Rings 208 Model 6757i CT IP Phone User Guide Accessing and Clearing Missed Calls Missed Calls IndicatorServices Key Callers List Model 6757i CT IP Phone User Guide 209 210 Model 6757i CT IP Phone User Guide Using VoicemailVoicemail Model 6757i CT IP Phone User Guide 211 Cordless HandsetHandset Keys 212 Model 6757i CT IP Phone User Guide Handset Key Descriptions Item # Menu list Model 6757i CT IP Phone User Guide 213 214 Model 6757i CT IP Phone User Guide Accessing Options on the Cordless HandsetIntercom Model 6757i CT IP Phone User Guide 215 Ring Tone Custom Name Call timerVibrate 216 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 217 Handset Pairing/UnpairingKey Lock On or Off Silent Alert Finding the Phones’s IP Address using the Handset218 Model 6757i CT IP Phone User Guide To activate Silent Alert from the option display Model 6757i CT IP Phone User Guide 219 Feature Keys on the Handset Key Function Description Private/Public Feature Key Programming Guidelines220 Model 6757i CT IP Phone User Guide Click on Operation-Handset Keys Programming Feature KeysModel 6757i CT IP Phone User Guide 221 Handset Icons and Status Messages Idle Mode222 Model 6757i CT IP Phone User Guide Screen Icons Model 6757i CT IP Phone User Guide 223 Multifunction Handset LED IndicatorUsing Handset Keys 224 Model 6757i CT IP Phone User Guide Handset Battery Indicator & Status Battery ChargingModel 6757i CT IP Phone User Guide 225 Menu List Â To adjust the receiver volume Volume ControlTo adjust the ringer volume Directory Cordless Handset Model 6757i CT IP Phone User Guide 227 To add an entry to the directory 228 Model 6757i CT IP Phone User GuideAdding an Entry to the Directory Dialing from the Callers List Callers List Cordless HandsetModel 6757i CT IP Phone User Guide 229 Saving Entries from the Callers List to the Directory 230 Model 6757i CT IP Phone User Guide Receiving Calls Making Calls from Cordless HandsetCall Privacy Model 6757i CT IP Phone User Guide 231 232 Model 6757i CT IP Phone User Guide Public and Private Feature Key Model 6757i CT IP Phone User Guide 233 Pairing/Unpairing the Handset Pairing and Unpairing Cordless Handset to BasePairing the Handset to the Base Unit Select Preferences-Handset Pairing Model 6757i CT IP Phone User Guide 235 Select Hset Pairing 236 Model 6757i CT IP Phone User Guide Successful Pairing of HandsetFailed Pairing of Handset Model 6757i CT IP Phone User Guide 237 Unpairing the Handset from the Base Unit Using the Base UI Failed Removal 238 Model 6757i CT IP Phone User GuideSuccessful Removal Successful Removal Attempt Model 6757i CT IP Phone User Guide 239 Failed Removal Attempt 240 Model 6757i CT IP Phone User Guide Configuring Suppression of Dtmf Playback Additional FeaturesStar Codes Suppress Dtmf Playback 242 Model 6757i CT IP Phone User Guide Click on Basic Settings-Preferences Model 6757i CT IP Phone User Guide 243 Configuring Display of Dtmf DigitsDisplay Dtmf Digits 244 Model 6757i CT IP Phone User Guide Enabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6757i CT IP Phone User Guide 245 246 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 247 Configuring Call Waiting TonePlay Call Waiting Tone 248 Model 6757i CT IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6757i CT IP Phone User Guide 249 Configuring XML Beep SupportXML Beep Support 250 Model 6757i CT IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Model 6757i CT IP Phone User Guide 251 Incoming Call Interrupts DialingTransfer/Conference Call Behavior Intercom Behavior 252 Model 6757i CT IP Phone User Guide Configuring Incoming Call Interrupts Dialing Model 6757i CT IP Phone User Guide 253 Switch UI Focus to Ringing Line 254 Model 6757i CT IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6757i CT IP Phone User Guide 255 256 Model 6757i CT IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6757i CT IP Phone User Guide 257 Using the Goodbye Key to Cancel Incoming Calls FeatureGoodbye Key Cancels Incoming Call is 258 Model 6757i CT IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6757i CT IP Phone User Guide 259 260 Model 6757i CT IP Phone User Guide Message Waiting IndicatorConfiguring Message Waiting Indicator Model 6757i CT IP Phone User Guide 261 Incoming Intercom Call FeaturesIncoming Intercom Microphone Mute Allow Barge 262 Model 6757i CT IP Phone User GuideAuto-Answer/Play Warning Tone Model 6757i CT IP Phone User Guide 263 Configuring Incoming Intercom Settings 264 Model 6757i CT IP Phone User Guide Using Redial Key for Last Number Redial Group RTP Paging receives RTP streams Model 6757i CT IP Phone User Guide 265 266 Model 6757i CT IP Phone User Guide Configuring Group RTP PagingGroup Paging RTP Settings Model 6757i CT IP Phone User Guide 267 Configuring Lldp Elin Outgoing Intercom Calls Available Features Enabled by AdministratorsMissed Call Summary Subscription 268 Model 6757i CT IP Phone User Guide Autodial Hotline and Warmline Customizable Callers List Key and Services KeyCentralized Conferencing Model 6757i CT IP Phone User Guide 269 270 Model 6757i CT IP Phone User Guide Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications Playing a WAV File On Your Phone Using the Keypad During Active XML ApplicationsModel 6757i CT IP Phone User Guide 271 IP Phone UI Screen During WAV Streaming Options Key Key Redirection272 Model 6757i CT IP Phone User Guide XML Override for a Locked Phone XML Applications and Off-Hook InteractionRTP Recording and Simultaneous Playing Model 6757i CT IP Phone User Guide 273 274 Model 6757i CT IP Phone User Guide Hold Feature Enhancement for Broadsoft ServersIP Phone UI when Broadsoft CMS is Enabled Model 6757i CT IP Phone User Guide 275 Model M670i and M675i Expansion ModulesModel M670i Model M675i Expansion Module keys support the following functions 276 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 277 Using the Expansion ModulesM670i Expansion Module M675i Expansion Module 2 Screen 278 Model 6757i CT IP Phone User Guide1 Screen Press-and-Hold to Create a Speeddial Key Model 6757i CT IP Phone User Guide 279 280 Model 6757i CT IP Phone User Guide Troubleshooting Solutions Why does my phone display the No Service message? What are services, and how do I use them?How do I change my user password? Model 6757i CT IP Phone User Guide 281 282 Model 6757i CT IP Phone User Guide Why does my phone display Bad Encrypted Config? How do I restart the IP phone? Model 6757i CT IP Phone User Guide 283 How do I lock my phone? 284 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 285 Page Exclusions Limited WarrantyWarranty Repair Services After Warranty Service Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Numerics Index Index-2 Model 6757i CT IP Phone User Guide Index-3 Index-4 Model 6757i CT IP Phone User Guide Index-5 Page