Aastra Telecom 6757I CT manual

Line Keys and Softkeys

Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 6757i CT IP Phone. The procedure shows the softkey screens as an example.

1.Click on Operation->Softkeys and XML. or

Click on Operation->Expansion Module <N>.

Softkeys

2.Select from “Key 1” through “Key 10” on the Top keys. or

Select from "Key 1" through "Key 20" on the Bottom keys.

3.In the "Type" field, select "Auto call distribution".

4.In the "Label" field, enter a label to apply to this ACD key.

5.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

6.(Bottom Softkeys) In the state fields, check (enable) or uncheck (disable) the “idle” state for this softkey.

90	Model 6757i CT IP Phone User Guide

Image 100

Aastra Telecom 6757I CT manual Configuring an Automatic Call Distribution ACD Key

Contents

6757i CT IP Phone Page Software License Agreement IiiPage Table of Contents Defining an Emergency Dial Plan Multiple Line and Call AppearancesState-Based Softkeys Bottom Keys only Line Key Dialing a Number 152 Handset Keys 211 Handset Key Descriptions 212 Vii Pairing/Unpairing the Handset 234 Additional Features 241 Available Features Enabled by Administrators 268 Using the Expansion Modules 277Page Documentation About this GuideModel 6757i CT IP Phone User Guide Cordless Handset Features Phone FeaturesIntroduction Installation and Setup Requirements Getting Started Plugging in and Starting the Phone Updating Configuration SIP Network Connected/Network Disconnected Idle Screen Reference Idle Screen With Softkeys ConfiguredIdle Screen Idle Screen with Voicemail Messages Screen Display After Picking Up the Handset Idle Screen After Handset Pickup Key Descriptions IP Phone Keys and Key DescriptionsKeys Key Description IP Phone Keys and Key Descriptions Reference Methods for Customizing Your Phone Phone Options via the IP Phone UIOption Number Call Forward Simplified Options Menu Phone Options via the Aastra Web UI Using the IP Phone UIReferences Using the Aastra Web UI Methods for Customizing Your Phone Operation Headings Descriptions StatusAvailable Functions for Softkeys Settings Headings Descriptions Basic Phone Status via IP Phone UI Phone StatusSelect Phone Status Finding Your Phone’s IP Address Scroll to IP&MAC Addresses and press Select Phone Status via the Aastra Web UI SIP Account Status SIP Account Status Status Description Condition Example Backup Registrar Line SIP Account Status Used?Where Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone Click on Basic Settings-Preferences-Ring Tones Press Done Select Tone Set Contrast Level Setting Contrast LevelSelect Contrast Level Setting the Backlight BacklightSelect Backlight Off If you selected Auto, press the Advanced softkey Enabling/Disabling Live Dialpad Live DialpadSelect Preferences Select Live Dialpad Audio Mode Set Audio Headset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Headset Speaker/Headset Headset/Speaker Select Headset Mic Volume Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Set Date and Date Format Select Time FormatSelect Preferences Select Time and Date Select Date Format Set Time Zone Select Preferences Select Time and Date Select Time ZoneDaylight Savings Time Select Preferences Select Daylight Savings Min summertime 1h summertime Automatic Default Set Time ServersSelect Preferences Select Time and Date Select Time Server Select from Time Server 1, Time Server 2, or Time Server Click on Basic Settings-Preferences-Time and Date Setting Click to save your settings Language Specifying the Language to UseSelect Screen Language Français French Click on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase Characters Spanish German Italian Configuring Language Input Using the IP Phone UIExample Click on Basic Settings- Preferences-Language Settings Select Input Language Latin 2 Character Set User Password Setting a User PasswordSelect User Password and press Select If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User Password Restarting your phone Click on Operation-ResetSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Click on Operation-Phone Lock Lock the Phone? field, click Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Multiple Line and Call Appearances Softkeys Key Function Description None SpeeddialDo Not Disturb Busy Lamp Field BLF Services Key Function Description Speeddial/ConfDirectory Callers List State-Based Softkeys Bottom Keys only Softkey Type Default StatesState Description Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Softkey Line/Call Appearance Lights Line Keys and Softkeys Configuring a Line Key Softkeys Expansion Module Keys Speeddial Key Speeddial PrefixKey Line=2 Enter Name Enter Number Line Save Backspace ABC Cancel Enter Name Creating a Speeddial Using the Speed Dial Edit Option Press SD button Line Keys and Softkeys Softkeys Click on Operation-Keypad Speeddial Editing Speeddial Keys Select Preferences Select Speed Dial Edit Edit the speeddial information as applicable and press Save Editing a Speeddial on a Softkey or Expansion Module Key Click on Operation-Keypad Speeddial Configuring a DND Key Do not Disturb DND Key Softkeys Busy Lamp Field BLF Key Configuring a BLF Key Global Through Click to save your changes Configuring a BLF List Key BLF List Key Through Expansion Module Keys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Key Using the ACD Feature on your IP PhoneACD LED Table User ID and Password prompts displays Unavailable Log Out Line Keys and Softkeys Softkeys Expansion Module Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP Select an extension Press the Pickup Key to answer the call XML Key Services Key Top and Bottom keys are softkeys100 Model 6757i CT IP Phone User Guide Configuring XML Services Model 6757i CT IP Phone User Guide 101 102 Model 6757i CT IP Phone User Guide Configuring an XML Key Model 6757i CT IP Phone User Guide 103 104 Model 6757i CT IP Phone User Guide Accessing the XML Service From the Services MenuServices Key Model 6757i CT IP Phone User Guide 105 WebApps Key Configuring a WebApps Key106 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 107 Using the WebApps KeyTo use the WebApps key Flash Key Configuring a Flash Key108 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 109 Sprecode Key Configuring a Sprecode Key110 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 111 Park/Pickup Keys Park/Pickup Static Configuration112 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 113 Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Click on Basic Settings-Preferences-General Configuring Park /Pickup using Static Configuration114 Model 6757i CT IP Phone User Guide Park/Pickup Key Configuration Key Configuration Using the Aastra Web UIConfiguring Park/Pickup using Key Configuration Model 6757i CT IP Phone User Guide 115 116 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 117 Using the Park Call/Pickup Parked Call FeaturePark a Call 118 Model 6757i CT IP Phone User Guide Pickup a Parked Call Configuring a Last Call Return Key Last Call Return lcr Key Sylantro Servers onlyModel 6757i CT IP Phone User Guide 119 How it works 120 Model 6757i CT IP Phone User Guide Call Forward Key Configuring a Call Forward KeyModel 6757i CT IP Phone User Guide 121 122 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 123 BLF/XferBLF/Xfer Key Requirements and Functionality Configuring a BLF/Xfer Key 124 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 125 126 Model 6757i CT IP Phone User Guide Speeddial/XferSpeeddial/Xfer Key Requirements and Functionality Configuring a Speeddial/Xfer Key Model 6757i CT IP Phone User Guide 127 128 Model 6757i CT IP Phone User Guide Speeddial/Conf Model 6757i CT IP Phone User Guide 129 Configuring a Speeddial/Conf Key 130 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 131 Services Key 132 Model 6757i CT IP Phone User Guide Configuring a Services Key Model 6757i CT IP Phone User Guide 133 134 Model 6757i CT IP Phone User Guide Configuring a Directory Key Directory KeyModel 6757i CT IP Phone User Guide 135 Directory Key 136 Model 6757i CT IP Phone User Guide Configuring a Callers List Key Callers List KeyModel 6757i CT IP Phone User Guide 137 Callers List Key 138 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 139 Intercom KeyIntercom Key Configuring an Intercom Key 140 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 141 Phone Lock Key Configuring a Phone Lock Key142 Model 6757i CT IP Phone User Guide Using the Lock/Unlock Key on the IP Phone Model 6757i CT IP Phone User Guide 143 Paging Key Sends the RTP Stream Configuring a Paging Key144 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 145 Using the Paging Key 146 Model 6757i CT IP Phone User Guide None Key Configuring a None KeyModel 6757i CT IP Phone User Guide 147 148 Model 6757i CT IP Phone User Guide Empty Key Configuring an Empty KeyModel 6757i CT IP Phone User Guide 149 150 Model 6757i CT IP Phone User Guide Deleting a Key Model 6757i CT IP Phone User Guide 151 Dialing a Number Making Calls152 Model 6757i CT IP Phone User Guide Pre-dialing a Number Using Handsfree SpeakerphoneModel 6757i CT IP Phone User Guide 153 Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a Headset Using Intercom Using the Icom KeyIncoming Intercom Features Aastra Web UI Description Model 6757i CT IP Phone User Guide 155 Incoming Intercom Features Description Aastra Web UI 156 Model 6757i CT IP Phone User Guide Accessing the Redial List RedialModel 6757i CT IP Phone User Guide 157 Deleting from the Redial List Mute 158 Model 6757i CT IP Phone User Guide Receiving Calls Answering an Incoming CallModel 6757i CT IP Phone User Guide 159 To answer the call Sending an Incoming Call to Voicemail 160 Model 6757i CT IP Phone User Guide Handling Calls Placing a Call on HoldModel 6757i CT IP Phone User Guide 161 To place a call on hold When on Hold 162 Model 6757i CT IP Phone User GuideAutomatic Hold Retrieving a Held Call Screen that displays when handset is lifted Transferring CallsModel 6757i CT IP Phone User Guide 163 Blind Transfer 164 Model 6757i CT IP Phone User Guide Transfer Key when handset is liftedTo transfer a call to another extension Model 6757i CT IP Phone User Guide 165 Conferencing CallsLocal Conferencing 166 Model 6757i CT IP Phone User Guide Using Local ConferencingConference Key Joining Two Active Calls in a Single Conference Model 6757i CT IP Phone User Guide 167Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing 168 Model 6757i CT IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server only Model 6757i CT IP Phone User Guide 169 170 Model 6757i CT IP Phone User Guide Ending CallsJoining Additional Parties to Active Conferences Accessing Your Directory Managing CallsDirectory List Model 6757i CT IP Phone User Guide 171 172 Model 6757i CT IP Phone User Guide Sorting Entries and Quick Search FeatureManaging the Directory List Model 6757i CT IP Phone User Guide 173 Adding New Entries to the Directory ListScreen Directory List Limitations 174 Model 6757i CT IP Phone User Guide Editing Entries in the Directory List Model 6757i CT IP Phone User Guide 175 Scrolling Multiple Screens Per Entry 176 Model 6757i CT IP Phone User Guide Arranging Multiple Screens Model 6757i CT IP Phone User Guide 177 Deleting Entries from the Directory List 178 Model 6757i CT IP Phone User Guide Saving Entries to the Directory List Directory Key Callers List Key Model 6757i CT IP Phone User Guide 179Directory Key Redial List Key 180 Model 6757i CT IP Phone User Guide Downloading the Directory List to Your PC Accessing the Directory List Model 6757i CT IP Phone User Guide 181Download the Directory List Click on Operation-Directory Callers List 182 Model 6757i CT IP Phone User GuideCaller’s List Screen Display Display Item Description Model 6757i CT IP Phone User Guide 183 Accessing the Callers ListCallers List Key Handsfree Button 184 Model 6757i CT IP Phone User Guide Editing Entries in the Callers List Model 6757i CT IP Phone User Guide 185 Deleting Entries from the Callers List Downloading the Callers List to Your PC 186 Model 6757i CT IP Phone User GuideDownload the Callers List DND Account-Based Configuration Account Configuration DND and Call ForwardingModel 6757i CT IP Phone User Guide 187 Configuring DND 188 Model 6757i CT IP Phone User Guide Configuring DND Using the Aastra Web UI Model 6757i CT IP Phone User Guide 189 Using DND Modes via the IP Phone UI Click on Basic Settings-Account Configuration190 Model 6757i CT IP Phone User Guide DND in Phone Mode Default DND in Account ModeModel 6757i CT IP Phone User Guide 191 DND in Custom Mode 192 Model 6757i CT IP Phone User GuideIndicates DND Off Call Forward Account-Based Configuration Model 6757i CT IP Phone User Guide 193 194 Model 6757i CT IP Phone User Guide Configuring Cfwd Using the Aastra Web UI Model 6757i CT IP Phone User Guide 195 196 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 197 Click To save your changes 198 Model 6757i CT IP Phone User Guide Cfwd in Account Mode Using Cfwd via the IP Phone UIModel 6757i CT IP Phone User Guide 199 200 Model 6757i CT IP Phone User Guide Call Forward State Screen Model 6757i CT IP Phone User Guide 201Change the State Change the Number Change the No. Rings Mode Screen No Cfwd phone Cfwd in Phone Mode202 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 203 Calls 204 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 205 Cfwd in Custom ModeAccount Screen 206 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 207 ChangeState No. Rings 208 Model 6757i CT IP Phone User Guide Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List Model 6757i CT IP Phone User Guide 209 Voicemail Using Voicemail210 Model 6757i CT IP Phone User Guide Handset Keys Cordless HandsetModel 6757i CT IP Phone User Guide 211 Handset Key Descriptions 212 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 213 Item # Menu list Intercom Accessing Options on the Cordless Handset214 Model 6757i CT IP Phone User Guide Ring Tone Model 6757i CT IP Phone User Guide 215 Call timer Custom NameVibrate 216 Model 6757i CT IP Phone User Guide Key Lock On or Off Handset Pairing/UnpairingModel 6757i CT IP Phone User Guide 217 Finding the Phones’s IP Address using the Handset Silent Alert218 Model 6757i CT IP Phone User Guide To activate Silent Alert from the option display Feature Keys on the Handset Model 6757i CT IP Phone User Guide 219 220 Model 6757i CT IP Phone User Guide Feature Key Programming GuidelinesKey Function Description Private/Public Model 6757i CT IP Phone User Guide 221 Programming Feature KeysClick on Operation-Handset Keys Idle Mode Handset Icons and Status Messages222 Model 6757i CT IP Phone User Guide Screen Icons Using Handset Keys Multifunction Handset LED IndicatorModel 6757i CT IP Phone User Guide 223 224 Model 6757i CT IP Phone User Guide Battery Charging Handset Battery Indicator & StatusModel 6757i CT IP Phone User Guide 225 Menu List Â Volume Control To adjust the receiver volumeTo adjust the ringer volume Directory Cordless Handset Model 6757i CT IP Phone User Guide 227 Adding an Entry to the Directory 228 Model 6757i CT IP Phone User GuideTo add an entry to the directory Model 6757i CT IP Phone User Guide 229 Callers List Cordless HandsetDialing from the Callers List 230 Model 6757i CT IP Phone User Guide Saving Entries from the Callers List to the Directory Making Calls from Cordless Handset Receiving CallsCall Privacy Model 6757i CT IP Phone User Guide 231 Public and Private Feature Key 232 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 233 Pairing and Unpairing Cordless Handset to Base Pairing/Unpairing the HandsetPairing the Handset to the Base Unit Select Preferences-Handset Pairing Select Hset Pairing Model 6757i CT IP Phone User Guide 235 Failed Pairing of Handset Successful Pairing of Handset236 Model 6757i CT IP Phone User Guide Unpairing the Handset from the Base Unit Using the Base UI Model 6757i CT IP Phone User Guide 237 Successful Removal 238 Model 6757i CT IP Phone User GuideFailed Removal Model 6757i CT IP Phone User Guide 239 Successful Removal Attempt 240 Model 6757i CT IP Phone User Guide Failed Removal Attempt Additional Features Configuring Suppression of Dtmf PlaybackStar Codes Suppress Dtmf Playback Click on Basic Settings-Preferences 242 Model 6757i CT IP Phone User Guide Display Dtmf Digits Configuring Display of Dtmf DigitsModel 6757i CT IP Phone User Guide 243 244 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 245 Enable/Disable Call WaitingEnabling/Disabling Call Waiting 246 Model 6757i CT IP Phone User Guide Play Call Waiting Tone Configuring Call Waiting ToneModel 6757i CT IP Phone User Guide 247 Stuttered Dial Tone Configuring Stuttered Dial Tone248 Model 6757i CT IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6757i CT IP Phone User Guide 249 Configuring Status Scroll Delay Status Scroll Delay250 Model 6757i CT IP Phone User Guide Incoming Call Interrupts Dialing Model 6757i CT IP Phone User Guide 251Transfer/Conference Call Behavior Intercom Behavior Configuring Incoming Call Interrupts Dialing 252 Model 6757i CT IP Phone User Guide Switch UI Focus to Ringing Line Model 6757i CT IP Phone User Guide 253 Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout254 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 255 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls256 Model 6757i CT IP Phone User Guide Goodbye Key Cancels Incoming Call is Using the Goodbye Key to Cancel Incoming Calls FeatureModel 6757i CT IP Phone User Guide 257 UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines258 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 259 Configuring Message Waiting Indicator Message Waiting Indicator260 Model 6757i CT IP Phone User Guide Incoming Intercom Call Features Model 6757i CT IP Phone User Guide 261Incoming Intercom Microphone Mute Auto-Answer/Play Warning Tone 262 Model 6757i CT IP Phone User GuideAllow Barge Configuring Incoming Intercom Settings Model 6757i CT IP Phone User Guide 263 Using Redial Key for Last Number Redial 264 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 265 Group RTP Paging receives RTP streams Group Paging RTP Settings Configuring Group RTP Paging266 Model 6757i CT IP Phone User Guide Configuring Lldp Elin Model 6757i CT IP Phone User Guide 267 Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription 268 Model 6757i CT IP Phone User Guide Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Model 6757i CT IP Phone User Guide 269 XML Softkey for Special Characters in XML Applications Answer and Ignore Softkeys for XML Applications270 Model 6757i CT IP Phone User Guide Using the Keypad During Active XML Applications Playing a WAV File On Your PhoneModel 6757i CT IP Phone User Guide 271 IP Phone UI Screen During WAV Streaming 272 Model 6757i CT IP Phone User Guide Key RedirectionOptions Key XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing Model 6757i CT IP Phone User Guide 273 IP Phone UI when Broadsoft CMS is Enabled Hold Feature Enhancement for Broadsoft Servers274 Model 6757i CT IP Phone User Guide Model M670i and M675i Expansion Modules Model 6757i CT IP Phone User Guide 275Model M670i Model M675i 276 Model 6757i CT IP Phone User Guide Expansion Module keys support the following functions Using the Expansion Modules Model 6757i CT IP Phone User Guide 277M670i Expansion Module M675i Expansion Module 1 Screen 278 Model 6757i CT IP Phone User Guide2 Screen Model 6757i CT IP Phone User Guide 279 Press-and-Hold to Create a Speeddial Key Troubleshooting Solutions 280 Model 6757i CT IP Phone User Guide What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? Model 6757i CT IP Phone User Guide 281 Why does my phone display Bad Encrypted Config? 282 Model 6757i CT IP Phone User Guide Model 6757i CT IP Phone User Guide 283 How do I restart the IP phone? 284 Model 6757i CT IP Phone User Guide How do I lock my phone? Model 6757i CT IP Phone User Guide 285 Page Warranty Repair Services Limited WarrantyExclusions After Warranty Service Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code NST Time SGT Index Numerics Index-2 Model 6757i CT IP Phone User Guide Index-3 Index-4 Model 6757i CT IP Phone User Guide Index-5 Page