Aastra Telecom 9516CW manual General Greeting, Special Greeting

The General Greeting

If you choose not to use the factory-recorded General Greeting, you can record your own. The purpose of the General Greeting is to greet your callers and provide them with infor- mation about leaving messages. After you finish recording, you should replay your greet- ing to ensure it sounds the way you intended.

For example:

“Hi. This is Mike Prentice. I’m unable to take your call right now. Please leave a mes- sage after the tone and I will return your call as soon as possible.”

While you are recording your greeting, you can press ˙to pause. A pause is useful if you are interrupted while you are recording your greeting. When you are ready to continue recording your greeting, press ˙again. The pause is not included in your greeting and will not be heard by the callers.

Note : Although you can use either Handsfree or the handset to record your greeting, a better recording results when you speak directly into the handset.

The Special Greeting

The Special Greeting is activated by a Distinctive Ring. For your telephone to receive a Distinctive Ring, you must subscribe to your telephone company for Distinctive Ringing†. The telephone company will then provide you with an additional telephone number that has a slightly different ring. The 9516CW will use the two ring types to determine whether the caller should hear the General Greeting or the Special Greeting.

For example, the Special Greeting could be very useful if you are operating a business out of your home. You could record a residential message for the General Greeting, and then record a business message for the Special Greeting, as follows:

General Greeting - “Hi you’ve reached the Anderson’s. We’re unable to take your call right now. Please leave your name and number and we’ll give you a call back as soon as we can.”

Special Greeting - “Thank you for calling Anderson Graphics. No one is available to take your call right now. Please leave your name and number and someone will get back to you as soon as possible.”

All you would have to do in this case is give your business customers and associates your Distinctive Ringing number, and they would only hear the business message (the Special Greeting). On the other hand, friends and family who have your regular home number would only hear the residential message (the General Greeting).

You can also have a caller who doesn’t have the Distinctive Ring number hear the Special Greeting by assigning it to that caller’s number in the Directory or a memory key.

Note : If you subscribe to Long Distance Ringing, then the Special Greeting will be played when you receive a long distance call. Also, you cannot use the Special Greeting and the Fax Switch feature at the same time.

†The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as Ident-a-call, Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.

14