Automated Attendant | Aastra Telecom 9516CW guide

Table of Contents

Saving from the display
to memory keys	37
Recording a Call Announcement
(Voice Tag) for a memory key	38
Labeling the memory keys	38
Personalized Greetings for
Memory keys	38
Making calls from memory keys	39
Editing memory keys	40
Deleting memory keys	40
Saving features in memory keys	41
Using feature keys	41
Saving a feature and light
to memory keys	42
Using Feature Light keys	42
Advanced Features	43
Adding a timer key	43
Using the call Timer	43
Deleting a timer key	43
Adding a page key	43
Using the page	44
Deleting a page key	44
Installing the page lines	45
Selecting the dial pad mode	45
Entering area codes	46
Entering Dialing Restrictions	47
The Security Numbers feature	48
The Fax Switch	49
Incoming Calls	49
Outgoing Calls	49
Setting the Fax Switch	49
Copying the Directory to another
9516CW telephone	50
Call Blocking	51
Using a headset	51
Changing the headset mode	51
Automated Attendant	52
Example of Automated Attendant	52
Remote Notiﬁcation	54
Remote Access	55
Remote Access	56
Display messages and lights 57
The Callers List screen	57
Knowing when you have a
Voice Mail message	57
Clear Message Waiting	57

General display messages	58
Callers List display messages	59
Learning about the Lights	60
Set indicator light messages	60

Handsfree indicator light messages 60 Viewing multiple display and light

messages	60
Special Information	61
Troubleshooting	62
Index
Warranty returns and repairs

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Aastra Telecom 9516CW manual Automated Attendant

Contents

9516CW Installation User Guide 9516CW Important Tips Table of Contents Automated Attendant Introduction Key Descriptions Pag Set Options listSet Options list Basic Installation Connecting the handset cord Connecting the line cordConnecting an optional fax Machine or modem Checking your telephone Desk Mounting Basic Features Making a callAnswering a call Putting a call on hold Making a Handsfree call Using the Redial ListPutting a call on mute Call Waiting Identiﬁcation on or off Call Waiting IdentiﬁcationSuper Call Waiting Identiﬁcation 5678-1234 SuperFlash † Setting the date and time Turning the display of Call Waiting Identiﬁcation on or offChanging the display language To change the language Setting the ring tone and ringer volume Controlling the ringer volumeControlling the handset volume Controlling the speaker volume Turning the Answering Machine on or off Number of Rings before answeringTo turn the answering machine on or off To set the number of rings Greetings General Greeting Special Greeting Private Greeting † Recording GreetingsTo record your greeting To listen to your greeting Knowing when you have a message MessagesAudible Message Alert Auto playback Controlled playback using the Callers List Playback OptionsMake Message New Selective message delete Callers List Call screeningCall intercept Calling party control Memos Recording a memoListening to a memo Deleting a memo Mailboxes on page 29 and Mailbox Greetings on DirectoryCall Announce Voice Tag Creating a New Directory Entry To save a new entry to the Directory Entering Names Call Announce Voice Tag Call Announcment Voice Tag options To enable No AnnounceNo Announce To enable Name Only To enable Name and NumberName Only Name or Number Saving a displayed number to the Directory Saving a memory key entry to the Directory Personalized Greetings for Directory entriesTo save a memory key entry to the Directory To record a personalized greeting Finding items in the Directory To listen to a personalized greetingTo change a personalized greeting To delete a personalized greeting Making a call from the Directory Editing in the DirectoryTo make a call from the Directory To edit a Directory entry Mailboxes Deleting items from the DirectoryTo delete individual items To delete all items Mailbox Greetings Editing the mailbox name and class To record your greeting New Directory Entry on Assigning people to a MailboxTo assign people to a mailbox Using the Callers List Setting up the Callers ListCallers List Finding items in the Callers List Making a call from the Callers List See Editing in the Callers ListEditing in the Callers List Extensions, see Entering area codes Saving displayed numbers from the Callers List Deleting items from the Callers ListTo make the message new in the Callers List To delete an item in the Callers List Memory keys Saving numbers and names to memory keysCall Announce Voice Tag on To delete all items in the Callers List Saving from the display to memory keys Recording a Call Announcement Voice Tag for a memory key Call Announcement Voice Tag On page 22 for more informationLabeling the memory keys Personalized Greetings for Memory keys See Selecting the dial pad mode Making calls from memory keys Editing memory keys Deleting memory keysTo edit a memory key To delete a memory key Saving features in memory keys Using feature keysTo save a feature On cod To save a feature Off code Saving a feature and light to memory keys Using Feature Light k ysTo save a FeatureLight On key To save a FeatureLight Off key Advanced Features Adding a timer keyUsing the call Timer Deleting a timer key Using Deleting a page keyTo send a page message To delete a page key Selecting the dial pad mode Installing the page linesTo select the dial pad mode To enter area codes and prefixes Entering area codesTo delete or change an area code or prefix To enter Dialing Restrictions EnteringRestrictedDialing RestrictionsTo delete or change Dialing Restrictions To enter security numbers Security Numbers featureTo delete or change a security number Setting the Fax Switch Fax SwitchTo set the Fax Switch Copying the Directory to another 9516CW telephone To copy the Directory to another 9516CW telephone Using a headset Changing the headset modeTo enable call blocking To change the headset mode Automated Attendant Example of Automated Attendant Joe then set up his mailboxes as shown in this table To enable or disable the Automated Attendant Remote Notiﬁcation To enable or disable Remote NotificationTo set the remote Notification Number Remote Access To set your password Remote Access Main Menu To listen to your messages remotely Knowing when you haveMessageVoice Mail message Display messages and lightsCallers List screen Clear Message Waiting General display messages What it means Ers Display messages CallersListMessage What it means Set indicator light messages Handsfree indicator light messagesFeature Light Learning about the Lights If a power failure occurs while you are on a handsfree call If a power failure occurs while you are on a handset callSpecial Information about your 9516CW Troubleshooting How do I set up call announcement? Am unable to call back from the Callers ListHow do I record a greeting? How do I answer Call Waiting? Index Index Index Aastra Telecom