Service
Service
The Chapter “What to do if ...” lists a number of faults that you can cor- rect by yourself. If a fault occurs, please refer to that chapter first.
Is it a technical fault?
Contact Customer Service. (You will find the addresses and telephone numbers under “Customer Service addresses”.)
Have the necessary information ready before you call. This will make it easier to make a fault diagnosis and decide whether repairs are neces- sary.
If possible, record the following de- tails:
•Type of fault.
•In what circumstances did it oc-
cur?
Before calling, always note down the the following numbers, which you will find on the Rating Plate:
• PNC Number (9 digits),
•
We recommend writing these num- bers here, so that they will be
quickly available in the event of a fault:
PNC . . . . . . . . .
During the Warranty Period, in what circumstances do you have to pay repair costs?
•If you could have could have corrected the fault by yourself using the Fault Table (see Section “What to do if ...”);
•if several journeys are required by Customer Service technicians, for example, if they are not given all necessary information prior to their initial visit, and have to return to find the correct replacement parts. You can avoid unnecessary journeys by repair technicians, by having the correct information ready before calling Customer Service.
67
