Troubleshooting
▪▪Check the power cable connection and the power outlet.
▪▪Make sure the power voltage matches the voltage of your power outlet.
▪▪If the duplicator was stored in a location where the temperature dropped below 32°F (0°C) within the past 24 hours, leave the duplicator in a warm room with temperatures at least 65°F (19°C) for 4 hours prior to powering it on.
2.Cannot read source disc.▪▪Check the format of the master BD/DVD/CD or the master BD/DVD/CD itself for damage.
▪▪Your Master Disc may be copy protected. Normally, most of the BD/ DVD and some of the CD you have purchase from stores have been copy protected.
▪▪Use the Writers to read your Master Disc by selecting one of writers as the Master Reading Source (Please refer to the tutorial: Select the Source drive”). if it works, make a copy of your Master Disc and treat the copy as the new master. Then set the Source back to the drive and try again.
3.Buttons do not function.▪▪The duplicator may still be busy with a task. Give it a moment and press it again. If it still doesn’t work, turn off the machine, and then restart the machine after one minute.
4.Copy completed but the copies are not readable / executable?▪▪Use the “COMPARE” feature to check the copied disc.
▪▪Based on our experience, the quality of your media plays a big role on this part. Try to use high quality media to prevent such problems.
▪▪Please use another BD/DVD/CD player/ROM to test the copied media. Sometimes, your BD/DVD/CD Player/ROM may not be compatible with recordable BD/DVD/CD disc.
5.The failure rate is high.▪▪Lower the “write speed” and try again. Please refer to the tutorial: “Select Burn Speed.”
▪▪Quality of blank disc may be poor.
▪▪Quality of your Master Disc may be poor.
6.Do I need to upgrade my duplicator’s firmware?▪▪Unless your system is getting unstable, we strongly suggest not upgrading your duplicator’s firmware. Please contact our Tech Support if your system is getting unstable.
66www.aleratec.com