Troubleshooting

7.Cannot boot-up or fails to upgrade firmware.

▪▪Contact our Tech Support.

8.Can I load data directly from my computer to my duplicator’s Hard Drive?

▪▪No, your duplicator’s Hard Drive has a unique file system that computers will not recognize. Thus, you can’t perform any read/write operations to the Hard Drive from your computer.

9.How do I reset my duplicator back to default?

a. Use UP or DOWN arrow button to navigate to the following screen.

Aleratec

1.00

15. Utilities

 

COPY

USB

PRINT SOURCE

ESC ENT

b.Press ENT to enter Utility Menu. You will see the following display:

Utilities

 

 

1. Disc Info

 

ESC ENT

COPY

USB

PRINT SOURCE

c. Use UP or DOWN arrow button to navigate to the following screen.

Utilities

5. Load Default

COPY USB PRINT SOURCE

ESC ENT

d.Press ENT to enter Load Default Menu. You will see the following display:

Load Default

Press OK to continue

COPY USB PRINT SOURCE

ESC ENT

e.Press ENT to confirm and you system will be loaded back to default. Once the operation is complete, you will see the following display:

Utilities

5. Load Default

COPY USB PRINT SOURCE

ESC ENT

f.You need to perform “Shutdown” and restart the system in order for this to take effect.

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