Contacting Allied Telesyn | Allied Telesis AT-WA1004G instruction

AT-WA1004G User’s Guide

Contacting Allied Telesyn

This section provides Allied Telesyn contact information for technical support as well as sales or corporate information.

Online Support You can request technical support online by accessing the Allied Telesyn

Knowledge Base from the following web site at www.kb.alliedtelesyn.com. You can use the Knowledge Base to submit questions to our technical support staff and review answers to previously asked questions.

E-mail and

Telephone

Support

Returning Products

For Sales or Corporate Information

Obtaining

Management

Software

Updates

Tell Us What You Think

For Technical Support via e-mail or telephone, refer to the “Support & Services” section of the Allied Telesyn web site at www.alliedtelesyn.com.

Products for return or repair must first be assigned a Return Materials Authorization (RMA) number. A product sent to Allied Telesyn without a RMA number will be returned to the sender at the sender’s expense.

To obtain a RMA number, contact Allied Telesyn’s Technical Support at our web site at www.alliedtelesyn.com

You can contact Allied Telesyn for sales or corporate information at our web site at www.alliedtelesyn.com. To find the contact information for your country, select “Contact Us” then “Worldwide Contacts”.

New releases of management software for our managed products can be downloaded from either of the following Internet sites:

❑Allied Telesyn web site: www.alliedtelesyn.com

❑Allied Telesyn FTP server: ftp://ftp.alliedtelesyn.com

If you would prefer to download new software from the Allied Telesyn FTP server from your workstation’s command prompt, you will need FTP client software and you will be asked to log in to the server. Enter ‘anonymous’ as the user name and your e-mail address for the password.

If you have any comments or suggestions on how we might improve this or other Allied Telesyn documents, please fill out the General Enquiry Form online. This form can be accessed by selecting “Contact Us” from www.alliedtelesyn.com.

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Allied Telesis AT-WA1004G manual Contacting Allied Telesyn

Contents

User’s Guide Page Table of Contents Common Connection Types Appendix a Page Preface How This Guide is Organized Document Conventions Where to Find Related Guides Contacting Allied Telesyn Page Introduction Overview Wireless Router Internet Access Features Advanced Functions Wireless Router Features Wireless Features LAN Features Configuration Management Security Features Package Contents Status Description Physical DetailsFront Panel LEDs Port Description Back Panel PortsPorts Wireless Router will reboot restart Page Installation Requirements Installation Diagram Power on the Cable or DSL modem Procedure For more information, refer to Front Panel LEDs on Setup Operation To Do this Refer to Administration on Using UPnP Configuration Program Using your Web Browser Setup Wizard Cable Modems CommonConnection Types DSL Modems Other Modems for example Broadband Wireless SingTel RAS Big Pond Australia Navigation and Data Input Data LAN Screen LAN Screen Dhcp What Dhcp Does Buttons To Configure your PCs to use Dhcp Using the Wireless Routers Dhcp ServerUsing another Dhcp Server Wireless Screen Wireless Screen Options Data Wireless ScreenIdentification LAN WEP Data Wireless Security Screen Keys WPA-PSK Password Screen PC Configuration PC Configuration Windows Clients TCP/IP Settings Overview Select Control Panel and then Network Checking TCP/IP SettingsUsing Dhcp Using Specify an IP Address Windows NT4.0 TCP/IP For Windows NT4.0 Obtain an IP address from a Dhcp Server Windows NT Specify an IP Address Windows NT4.0 DNS For Windows Using Dhcp Using a fixed IP Address Use the following IP Address Using Dhcp For Windows 9x/ME/2000 For Windows XP Accessing AOL Macintosh Clients Select Control Panel the Network Linux ClientsFixed IP Address To act as a Dhcp Client recommended Other Unix Systems Mode Wireless Station Configuration Operation and Status Operation Internet Status ScreenData Status Screen System Connection Log Connection Status PPPoEData PPPoE Screen Connection Message Description Connection Log Messages Data received from the ISPs Server could Data Pptp Screen Connection Status Pptp Data L2TP Screen Connection Status L2TP Data Big Pond Screen Connection Status Telstra Big Pond AT-WA1004G User’s Guide Data RAS Screen Connection Details SingTel RAS Either Release or Data Fixed/Dynamic IP address Screen Connection Details Fixed/Dynamic IP Address Address, this button has no effect Page Advanced Features Advanced Features Overview Access Control Screen Access Control Group Data Access Control ScreenInternet Access Services This lists all defined Services. Select Group Members Screen Default Schedule Screen Start Time Data Default Schedule ScreenDay Session Add New Service Data Services ScreenAvailable Services Access Control Log Dynamic DNS Domain Name Server Service works as follows Ddns Screen Dynamic DNS Screen Ddns Data Ddns ServiceData Dynamic DNS Screen Internet Screen Advanced Internet Screen Communication Applications Communication ApplicationsSpecial Applications Special Applications Screen Data Special Applications Screen Special Applications Screen Outgoing Ports Using a Special Application Multi-DMZ Filter Strings URL FilterURL Filter Screen Data URL Filter Screen IP Address Seen By Internet Users Virtual Servers Properties Virtual Servers ScreenData Virtual Servers Screen Servers To be set OFF Http//203.70.212.52 Ftp//203.70.212.52 Page Advanced Administration Routing UpgradePC Database Remote Management Logs Screen Logs Mail Reports Enable LogsData Logs Screen Mail Address Options Screen Options UPnP Backup DNSData Options Screen WAN Port Allow Internet You can enter the desired MAC address directly Changing the MAC address PC Database Known PCs Data PC Database Screen Data PC Database Admin Screen PC Database Admin PC is set to be a Dchp client, and you wish to 116 Remote Management Data Remote Administration ScreenRemote Administration Http//123.123.123.1238080 To connect from a remote PC via the Internet Overview Using this ScreenRouting Routing Screen Static Routing Table RIP Data Routing Screen Other Routers on the Local LAN Configuring Other Routers On your LANLocal Router Firewall SecurityData Security Screen Client contacts the Server with a connection Upgrade Page Troubleshooting Troubleshooting Cannot connect to the Wireless Router to configure it General Problems When I enter a URL or IP address I get a time out error Internet Access Wireless connection speed is very slow Wireless AccessMy PC cannot locate the Wireless Access Point Page About Wireless LANs Modes Infrastructure Mode BSS/ESS Channels Key Authentication Ssid Essid Wireless LAN Configuration Specifications TCP/IP Multi-Function Wireless Router Dsss BPSK/QPSK/CCK, OFDM/CCK Wireless Interface Regulatory Approvals