AltiGen IP Phone Service

AltiGen IP Phone Service is installed together with AltiServ, runs on the same system as AltiServ, and connects to AltiServ through enhanced AltiLink+ protocol on behalf of Alti-IP 600 phones. This service must be running for the Alti-IP 600 to operate. If IP Phone Service stops while the Alti-IP 600 is on a call, the call will be disconnected.

Plug and Play Feature

The Alti-IP 600 supports a plug and play feature when running AltiWare. When the phone is first booted up, this feature will enable the phone to automatically register itself to AltiServ, instead of having to program the phone manually. Refer to “Configuring Startup Network Settings” on page 12 for requirements and setup.

Note: The Plug and Play feature requires AltiGateKeeper Discovery and a single gatekeeper on the LAN.

Basic Mode

The Alti-IP 600 operates in Basic mode if it fails to register with AltiWare during the startup mode. When in basic mode, the IP Phone’s LCD display shows “(BASIC) IDLE”. No AltiWare switching features are available in this operating mode. However, the phone user can enter a destination IP address followed by #, and make an outgoing call through the IP network to reach AltiWare or another Alti-IP 600 phone. Also, the IP phone can accept incoming calls originating from AltiWare or another Alti-IP 600 phone.

Normal Operation

In normal operating mode, the Alti-IP 600 should have been registered with the phone server and logged in as an extension. The time and extension appear in the LCD screen and all phone features are enabled.

Note: To make the Alti-IP 600 work in normal operating mode, open the firewall port 10032 for the phone server. Refer to the AltiWare OE/ ACC System Installation & Administration Manual or ACM System Administration Manual for information on other firewall ports for H.323.

Alti-IP 600 Manual 6

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AltiGen comm 600 manual AltiGen IP Phone Service, Plug and Play Feature, Basic Mode, Normal Operation
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600 specifications

AltiGen Communications, a leading provider of IP business phone systems, introduced the AltiGen Comm 600, a robust communication platform designed to enhance productivity and streamline operations for businesses of all sizes. The Comm 600 showcases a sophisticated architecture that integrates voice, video, and data services seamlessly, allowing organizations to improve collaboration and customer engagement.

One of the main features of the AltiGen Comm 600 is its advanced Unified Communications (UC) capabilities. This feature enables users to integrate voice calls, instant messaging, video conferencing, and email into a single platform, thus creating a unified user experience. With UC, employees can communicate more effectively, regardless of their location, fostering a flexible work environment that enhances overall productivity.

The system supports VoIP (Voice over Internet Protocol) technology, which enables high-quality voice communication using internet connections. This not only reduces costs associated with traditional phone systems but also allows for the scalability that businesses require as they grow. AltiGen Comm 600 is designed to handle large volumes of calls and can easily scale to accommodate additional lines and features without significant infrastructure changes.

Another significant characteristic of the Comm 600 is its built-in call center capabilities. Organizations can manage customer interactions more effectively through advanced features like automatic call distribution (ACD), interactive voice response (IVR), and real-time reporting. These tools help businesses respond promptly to customer inquiries, leading to enhanced satisfaction and retention.

Security is also a priority within the AltiGen Comm 600 platform. The system includes robust security measures such as encryption for voice traffic and secure access controls, ensuring that sensitive communication remains protected from unauthorized access.

The platform is also compatible with various devices, including desktop phones, softphones, and mobile applications, providing users with the flexibility to connect through their preferred devices. This cross-device functionality supports remote work initiatives while ensuring that business communications remain uninterrupted.

In conclusion, AltiGen Comm 600 stands out as a comprehensive communication solution that integrates voice, video, and data technologies into one efficient platform. With its focus on scalability, advanced UC capabilities, robust security measures, and versatile device compatibility, it empowers organizations to enhance their communication strategies and operational efficiency in an increasingly digital world.
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