Apex Digital Apex EmergeCard Remote Access manual Troubleshooting

5. Troubleshooting

Symptom	Probable Cause	Recommended Solution
Emerge host mouse	Method that mouse movements are	Press Align Mouse Pointers hotkey
loses synchronization	processed and transferred	<F9>.
with target mouse
	Speed/acceleration settings	Set mouse settings to recommended
	incorrect on target system	values on target system. See section
		Synchronizing Mouse Movement in the
		Operation chapter.
Mouse displays erratic	Processing with target computer left	Reset the mouse by using the menu
behavior	mouse in indeterminate state	item Configure> Reset Keyboard and
		Mouse.
Slow video	Large video images at high	Choose a lower video resolution. In the
transmission	resolution	LapLink software, select Optimize for
		low speed connection.
Video dithered (pixels	Problems digitizing analog video	Press Emerge Adjustments function key
in a solid region	from target computer into an 8-bit	<F6> and select Video Phase to sharpen
flicker) or snowy,	format (3-bits red, 3-bits green, 2-	the image.
ghosting, or untrue	bits blue)	-or-
colors
		Adjust Red, Green, or Blue Offset to
		correct color.
	Poor quality cables or long cables	Use short (7 feet or less) high-
		resolution cables.
		If using Viewpoint or SwitchBack with
		Cat 5 cabling, adjust cable
		compensation.
Video image jitters	Problems with video horizontal	If using Viewpoint or SwitchBack with
	synchronization signal	Cat 5 cabling, adjust cable
		compensation.
	Other factors to consider: the target	Press Emerge Adjustments function key
	system’s video card and tiering of	<F6> and adjust Video Phase.
	switches that introduces a delay to
	the horizontal synchronization
	signal for each tier.
Problems in video	Interlaced resolution	Interlaced resolutions not supported.
feedback		Change to a supported video resolution.

Emerge Card Remote Access User Guide Troubleshooting • 45