5. Troubleshooting

Symptom

Probable Cause

Recommended Solution

 

 

 

 

 

 

Emerge host mouse

Method that mouse movements are

Press Align Mouse Pointers hotkey

loses synchronization

processed and transferred

<F9>.

with target mouse

 

 

 

Speed/acceleration settings

Set mouse settings to recommended

 

incorrect on target system

values on target system. See section

 

 

Synchronizing Mouse Movement in the

 

 

Operation chapter.

 

 

 

Mouse displays erratic

Processing with target computer left

Reset the mouse by using the menu

behavior

mouse in indeterminate state

item Configure> Reset Keyboard and

 

 

Mouse.

 

 

 

Slow video

Large video images at high

Choose a lower video resolution. In the

transmission

resolution

LapLink software, select Optimize for

 

 

low speed connection.

 

 

 

Video dithered (pixels

Problems digitizing analog video

Press Emerge Adjustments function key

in a solid region

from target computer into an 8-bit

<F6> and select Video Phase to sharpen

flicker) or snowy,

format (3-bits red, 3-bits green, 2-

the image.

ghosting, or untrue

bits blue)

-or-

colors

 

 

 

 

 

Adjust Red, Green, or Blue Offset to

 

 

correct color.

 

 

 

 

Poor quality cables or long cables

Use short (7 feet or less) high-

 

 

resolution cables.

 

 

 

 

 

If using Viewpoint or SwitchBack with

 

 

Cat 5 cabling, adjust cable

 

 

compensation.

 

 

 

Video image jitters

Problems with video horizontal

If using Viewpoint or SwitchBack with

 

synchronization signal

Cat 5 cabling, adjust cable

 

 

compensation.

 

 

 

 

Other factors to consider: the target

Press Emerge Adjustments function key

 

system’s video card and tiering of

<F6> and adjust Video Phase.

 

switches that introduces a delay to

 

 

the horizontal synchronization

 

 

signal for each tier.

 

 

 

 

Problems in video

Interlaced resolution

Interlaced resolutions not supported.

feedback

 

Change to a supported video resolution.

 

 

 

 

 

 

Emerge Card Remote Access User Guide

Troubleshooting 45

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Apex Digital Apex EmergeCard Remote Access manual Troubleshooting, Symptom Probable Cause Recommended Solution