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Apex Digital Apex EmergeCard Remote Access Appendices, Getting Help, Where to Go for Assistance

Models: Apex EmergeCard Remote Access

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Appendices

Appendices

Getting Help

Where to Go for Assistance

Visit our Web site for the latest technical information and to download updates. www.apex.com

Contact your distributor or reseller

E-mail Apex Customer Support: support@apex.com

Phone Apex Customer Support: 800 861-5858

Monday through Friday between 6 am and 6 pm Pacific Time

What Information to Provide to Apex Customer Support

Unit model number and serial number

Make and model of keyboard and mouse attached to the unit. These numbers are on the underside of each unit.

Make and model of computers used

Name and version of operating systems used

Note

If anything is missing or was damaged during shipment, contact the Apex Customer Support group. If you need to return any product, you will need a return materials authorization (RMA) number from Customer Support. Apex Inc. will not accept any returned materials without first issuing a RMA number. Please call Customer Support for details.

Note

Apex Inc. packages and ships your product in a manner designed to protect the system during shipping and handling. We recommend that you save the carton and packing materials until after your equipment is fully installed and operational.

Emerge Card Remote Access User Guide

Apendixes • 46

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Apex Digital Apex EmergeCard Remote Access manual Appendices, Getting Help, Where to Go for Assistance

Contents

Run Your Servers Smarter Remote Access User GuideEmergeCard EmergeCard Remote Access User Guide 1. Overview 2. Installation3. Configuration 4. Operation5. Troubleshooting AppendicesEmergeCard Remote Access Overview 1. OverviewSave Your Emerge Packaging Package ContentsHow to Reach Apex Customer Support Description Key FeaturesFeature Recommended systems 2. InstallationSystem Requirements Recommended system parameters3 Install your EmergeCard Installation Checklist1 Check the contents of the package 2 Plan the Emerge system options Connection optionsSystem connection options Remote access optionsPlanning Your Emerge System Options System location optionsVideo resolution support options Installing your EmergeCard To install your EmergeCardConnect to a switch system port Connecting to an OutLook Switch or a ServerConnect to a switch console port Connect directly to a serverTo connect to a switch console port or server Connect to a switch console port Connecting to a Multi-user OutLook SwitchConnect to a system port To connect to an OutLook multi-user switch Connecting to a Viewpoint User Pod InstallationTo connect to a user pod Connecting to a Viewpoint User Pod and System Pod To connect to a user pod and system pod Configuration checklist 3. ConfigurationConfiguring Your EmergeCard 1 Install and configure the Emerge softwareTo install and configure your Emerge software Install and Configure the Emerge SoftwareSetting up the Target Systems Set your target system mouse movement4. Operation Using the Emerge ApplicationApplication operation checklist Launching the Emerge Application Using the Switch Configuration Wizard To use the Switch Configuration Wizard4 Select the type of switch being used. Click Next. -or 6 Yes brings up a dialog box asking which ports the tiered switches are attached to. Select All or Ports. If you select Ports, proceed to Step 10. Click Next 8 Selecting Yes brings up a dialog box that asks you to identify the tiered switch type 10 If you select Ports, a dialog box appears asking you to enter the port numbers and/or port ranges, separate port numbers and/or ranges with commas Page Emerge Application Window Beginning a Host SessionTo Begin a Host Session Represents This Emerge Application Tool BarThis Icon Send Ctrl+Esc Target System Tool and Status BarsSend Ctrl+Alt+Del This IconThis Key Represents This CONFIGUREMenu Items in the Emerge Window Which Does ThisThis Key Represents This Which Does This WINDOW HELPResolution Table OperationScreen Update Rate Optimizing Your Connection PerformanceNo Screen Activity Changed-Segment GridTo optimize screen activity Screen Activity IdentifiedThis Key Represents This Using Function KeysDefault Settings for Emerge Function Keys Which Does ThisTo remove an Emerge Function Key assignment Setting Alternate Function Key MappingTo set alternative key mapping and function keys Synchronizing Mouse Movement Configuring Mouse PointersHide Pointer in Full-Screen DOS Mode To synchronize mouse movementsAccess via Control PanelMouseMotion tabPointer Speed To adjust Standard PS/2 mouse driversTo adjust Intellimouse drivers Access via Control PanelMousePointer OptionsPointer SpeedHas This Effect This AdjustmentImproving the Video Display To adjust the displayed video image of the target system Setting Your Switch Port Scan Rate OperationAdjusting the Target Window Properties To change Target Window PropertiesMaintaining Log Files Adjusting Log File OptionsTo modify log file settings Viewing Emerge Versions To verify the current version of the EmergeRecommended Solution 5. TroubleshootingSymptom Probable CauseGetting Help Where to Go for AssistanceAppendices What Information to Provide to Apex Customer SupportFRANÇAIS Communications Regulation InformationENGLISH DEUTSCHNo Other Warranties Limited WarrantyCustomer Remedies No Liability for Consequential Damages