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Apex Digital Apex EmergeCard Remote Access manual Troubleshooting, Appendices

Models: Apex EmergeCard Remote Access

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Screen Update Rate	33
Changed-Segment Grid	34
Using Function Keys	35
Setting Alternate Function Key Mapping	36
Configuring Mouse Pointers	37
Synchronizing Mouse Movement	37
Optimizing Mouse Performance	38
Improving the Video Display	39
Setting Your Switch Port Scan Rate	41
Adjusting the Target Window Properties	42
Maintaining Log Files	43
Adjusting Log File Options	43
Viewing Emerge Versions	44
5. Troubleshooting	45
Appendices	46
Getting Help	46
Communications Regulation Information	47
Limited Warranty	48

Emerge Card Remote Access User Guide

Contents • ii

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Apex Digital Apex EmergeCard Remote Access manual Troubleshooting, Appendices

Contents

EmergeCard Remote Access User GuideRun Your Servers Smarter EmergeCard Remote Access User Guide 2. Installation 3. Configuration1. Overview 4. Operation5. Troubleshooting AppendicesEmergeCard Remote Access Overview 1. OverviewHow to Reach Apex Customer Support Package ContentsSave Your Emerge Packaging Feature Key FeaturesDescription 2. Installation System RequirementsRecommended systems Recommended system parametersInstallation Checklist 1 Check the contents of the package3 Install your EmergeCard 2 Plan the Emerge system options Connection optionsRemote access options Planning Your Emerge System OptionsSystem connection options System location optionsVideo resolution support options Installing your EmergeCard To install your EmergeCardConnecting to an OutLook Switch or a Server Connect to a switch console portConnect to a switch system port Connect directly to a serverTo connect to a switch console port or server Connect to a system port Connecting to a Multi-user OutLook SwitchConnect to a switch console port To connect to an OutLook multi-user switch Connecting to a Viewpoint User Pod InstallationTo connect to a user pod Connecting to a Viewpoint User Pod and System Pod To connect to a user pod and system pod 3. Configuration Configuring Your EmergeCardConfiguration checklist 1 Install and configure the Emerge softwareInstall and Configure the Emerge Software Setting up the Target SystemsTo install and configure your Emerge software Set your target system mouse movementApplication operation checklist Using the Emerge Application4. Operation Launching the Emerge Application Using the Switch Configuration Wizard To use the Switch Configuration Wizard4 Select the type of switch being used. Click Next. -or 6 Yes brings up a dialog box asking which ports the tiered switches are attached to. Select All or Ports. If you select Ports, proceed to Step 10. Click Next 8 Selecting Yes brings up a dialog box that asks you to identify the tiered switch type 10 If you select Ports, a dialog box appears asking you to enter the port numbers and/or port ranges, separate port numbers and/or ranges with commas Page To Begin a Host Session Beginning a Host SessionEmerge Application Window This Icon Emerge Application Tool BarRepresents This Target System Tool and Status Bars Send Ctrl+Alt+DelSend Ctrl+Esc This IconCONFIGURE Menu Items in the Emerge WindowThis Key Represents This Which Does ThisThis Key Represents This Which Does This WINDOW HELPResolution Table OperationScreen Update Rate Optimizing Your Connection PerformanceChanged-Segment Grid To optimize screen activityNo Screen Activity Screen Activity IdentifiedUsing Function Keys Default Settings for Emerge Function KeysThis Key Represents This Which Does ThisTo set alternative key mapping and function keys Setting Alternate Function Key MappingTo remove an Emerge Function Key assignment Configuring Mouse Pointers Hide Pointer in Full-Screen DOS ModeSynchronizing Mouse Movement To synchronize mouse movementsTo adjust Standard PS/2 mouse drivers To adjust Intellimouse driversAccess via Control PanelMouseMotion tabPointer Speed Access via Control PanelMousePointer OptionsPointer SpeedImproving the Video Display This AdjustmentHas This Effect To adjust the displayed video image of the target system Setting Your Switch Port Scan Rate OperationAdjusting the Target Window Properties To change Target Window PropertiesTo modify log file settings Adjusting Log File OptionsMaintaining Log Files Viewing Emerge Versions To verify the current version of the Emerge5. Troubleshooting SymptomRecommended Solution Probable CauseWhere to Go for Assistance AppendicesGetting Help What Information to Provide to Apex Customer SupportCommunications Regulation Information ENGLISHFRANÇAIS DEUTSCHLimited Warranty Customer RemediesNo Other Warranties No Liability for Consequential Damages